Usay CompareReviews 

25,367
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,060 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, patience, and ability to provide sound, unbiased advice without pressure. The service is frequently described as excellent, efficient, and straightforward, making the process of finding health insurance much easier for consumers. Many people appreciate the clear explanations and the personalized approach to finding suitable policies at competitive prices. Reviewers also highlight the positive user experience, noting that interactions are pleasant, and they feel well-informed and confident in their decisions. However, some people were dissatisfied with the customer service, mentioning issues with communication, lack of responsibility, and a feeling that the process was unnecessarily complicated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the excellent, friendly,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the patience and knowledge... See more

Price

People report positive experiences with price, often finding very reasonable rates and affordable health... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as very good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had taken some time in considering health insurance, but your customer services advisor was very patient and kept his cool. Very impressed with his knowledge of the market and therein the adv... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice from Thomas Fox from Usay with regard to private medical insurance. Thomas took his time to listen to our requirements and then explained everything carefully. We did not... See more

Company replied

Rated 5 out of 5 stars

Just renewed with Usay for another year, once again Adam has come up trumps. He is responsible for us taking up health insurance in the first place and each year on renewal he provides a detailed and... See more

Company replied

Rated 5 out of 5 stars

Ive just agreed my family's private medical insurance with Usay with Richard Honeyboure. I could not recommend more, very simple process, Richard handled everything, was incredibly clear on options an... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

25K reviews

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4.9

All reviews

(25,367)

3,777 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service from Joe O'Brien at Usay Compare

Joe O'Brien at Usay Compare was first class in everything he did for me when I was looking for Private Medical cover for me wife and myself. He made the whole process very seamless. He was quick to come back to me when I called with any questions and everything he promised to arrange/send to me was delivered promptly and efficiently. A pleasure to deal with and I would recommend Usay Compare/Joe to anyone looking to explore their options in this area.

June 25, 2026
Unprompted review
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Reply from Usay Compare

We're delighted to hear you had such a positive experience. It's wonderful to know that Joe made the process seamless and delivered everything promptly. Thank you for your recommendation!

Rated 5 out of 5 stars

The adviser was very professional and…

The adviser was very professional and informative. However I declined the policy as it contained too many “T and C”s

June 17, 2026
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Reply from Usay Compare

We appreciate your feedback and are glad you found Declan to be professional. We note your concerns about the policy terms and conditions, which are there for clarity.

Rated 5 out of 5 stars

Joseph castle was an amazing help with…

Joseph castle was an amazing help with sorting out my health insurence with bupa very happy with the service he provided

June 25, 2026
Unprompted review
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Reply from Usay Compare

We're so glad Joseph provided amazing help with your health insurance. Thank you for your kind words!

Rated 5 out of 5 stars

Very helpful. Thanks rob!

Really great company, explained everything In detail. Rob was able to answer all my questions. Would recommend

June 24, 2026
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Reply from Usay Compare

We're so glad you found our company great and that Rob could explain everything in detail. We appreciate your recommendation!

Rated 5 out of 5 stars

**Great Usay Compare offered me BUPA.

In spite of great sadness, at the *loss of my beloved Pamela on Wednesday, the 14th January, 2026 and my suffering from Parkinson’s disease AND Bi-Polar Syndrome at the same time, *excellent Alfie Irving of his **great 'Usay Compare' ‘worked his cotton socks off’ to offer me Private Medical Insurance with the BEST, namely BUPA. Thank you, Alfie.

June 17, 2026
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Reply from Usay Compare

We are truly touched by your kind words during such a difficult time. We are so glad Alfie provided excellent support and helped you find suitable medical insurance. We wish you strength and peace.

Rated 5 out of 5 stars

Great experience

Gareth Warren, my protection advisor, has been super helpful and very attentive - thank you!

June 24, 2026
Unprompted review
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Reply from Usay Compare

We're so glad to hear Gareth was helpful and attentive. Thank you for your kind words!

Rated 5 out of 5 stars

I have been considering healthcare for a long time

I have been considering health insurance for many years and have spoken to BUPA in the last year or so. I had a friend who had Prostate cancer and received excellent care from his provider Vitality but when I looked in to them they did not seem to be a good fit for me so I ended up talking to Lewis Samuels at Usay and he seemed to know what he was talking about and proposed a Health provider that gave me everything I hoped for which gave me the confidence to finally make the commitment and take out cover. As with all insurance "the proof will be in the pudding" as they say but so far it has been a smooth process with Usay Compare.

June 16, 2026
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Reply from Usay Compare

We are so pleased to hear that you had a positive experience finding the right health insurance with assistance from Lewis. It is wonderful to know that we could provide the confidence you needed to make this important commitment. We appreciate your kind words and look forward to continuing to provide excellent service.

Rated 5 out of 5 stars

The consultant Dan was excellent and…

The consultant Dan was excellent and very personable. Clearly explained, unhurried and seemed very knowledgeable.

June 23, 2026
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Reply from Usay Compare

We appreciate your feedback. We are glad to hear that Dan was excellent and knowledgeable.

Rated 5 out of 5 stars

Harry Fletcher from Usay compare has…

Harry Fletcher from Usay compare has been very helpful and prompt in guiding us towards choosing the right private medical insurance for me and my family

June 24, 2026
Unprompted review
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Reply from Usay Compare

We're so glad Harry provided excellent guidance for you when selecting the right private medical insurance for your family. Thank you!

Rated 5 out of 5 stars

Spoke to Jack a few times …

Spoke to Jack a few times …
He is knowledgeable professional and easy to interact with.
We have no hesitation in recommending him to you😊

June 22, 2026
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Reply from Usay Compare

We're happy to hear you found Jack knowledgeable, professional, and easy to interact with. We appreciate your recommendation!

Rated 5 out of 5 stars

Helpful and knowledgeable.

Oscar Wills was extremely helpful and knowledgeable. He helped me get exactly the type of health cover I needed for myself and my wife at a very reasonable cost.

June 22, 2026
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Reply from Usay Compare

We're delighted to hear that you found Oscar helpful and knowledgeable in securing the right health cover at a reasonable cost.

Rated 5 out of 5 stars

Had taken some time in considering…

Had taken some time in considering health insurance, but your customer services advisor was very patient and kept his cool.

Very impressed with his knowledge of the market and therein the advice given my circumstances.

Made my decision because Eoin McKenna "knew his onions" and came across with sound genuine advice.

Would highly recommend him.

June 22, 2026
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Reply from Usay Compare

We're so pleased to hear Eoin was patient and knowledgeable, providing sound advice that helped with your decision. We appreciate you recommending our service.

Rated 5 out of 5 stars

It was a very easy and straightforward…

It was a very easy and straightforward experience which is all done with a very knowledgeable consultant. Mark who looked after us did his utmost to make sure we were getting the right private healthcare that suited us. He was first class and we were very happy.

June 22, 2026
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Reply from Usay Compare

We're so happy to hear you had an easy and straightforward experience and that Mark ensured you received the right healthcare.

Rated 5 out of 5 stars

Matthew Davies was exceptional

Matthew Davies was exceptional, very helpful and thorough, followed up when asked, nothing was too much trouble, and the whole process went extremely smoothly.

June 23, 2026
Unprompted review
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that the process went smoothly and that Matthew was helpful and thorough.

Rated 5 out of 5 stars

Quincy very good

The guy I was dealing with was very good,knew his stuff no pressure sales Quincy is his name and he answered all my queries and I was then happy to move forward with the insurance .Service really good

June 22, 2026
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Reply from Usay Compare

We're so pleased to hear you found our service very good and that Quincy answered all your queries.

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