Had taken some time in considering health insurance, but your customer services advisor was very patient and kept his cool. Very impressed with his knowledge of the market and therein the adv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Home
About Us
Blog
Get a QuoteUsay House, Lakeside Business Park, South Cerney, GL7 5XZ, Cirencester, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Talking to Andrew Georgiou was very pleasant, he asked what we were looking for and what our budget was, he went through everything with us to find the right contract for us. He made sure we were happy with our choice before moving on.

Reply from Usay Compare
Everything was explained to me in a clear manner. A bit repetitive, was accept need for this to ensure client understands fully.
Professional service…

Reply from Usay Compare
Excellent, friendly and efficient. Clear advice tailored to my needs. Paperwork sent very quickly. Highly recommend. Dave Lo was wonderful.

Reply from Usay Compare
I was able to schedule my calls and take time making my decision. Responses were quick and thorough.

Reply from Usay Compare
Patience and clarity on all questions I raised. Excellent communication.

Reply from Usay Compare
I found Michael Gareffa was extremely helpful and knowledgeable, which made changing easy. The premium offered is also very competitive and has made the difference between keeping private medical cover or not.

Reply from Usay Compare
Very fair and informative information provided. No hard sell to purchase an insurance and due to the information I was provided with I made the decision to go ahead with purchasing a private health insurance

Reply from Usay Compare
Really helpful conversations. You never feel like you're being pressured and Martyn went above and beyond for us. Highly recommend, even If you're not sure you want to take out a policy.

Reply from Usay Compare
Tom A was extremely competent and really helpful throughout the process of having private medical insurance for the first time in my life (65)..
No haste or pressure over a 2 week period of consultations.
Definitely recommend this company.
AVO

Reply from Usay Compare
I wanted to change my provider and tried your service. I spoke with Angelo who was knowlegeable and understood my concerns.
He was able to secure health cover for me with a different provider at a lower price.Thanks

Reply from Usay Compare
Sarah Taylor spent time and patience finding a health insurance package that met our needs and enabled us to transfer to a new insurer with improved terms and cost. Very grateful for her support and assistance.

Reply from Usay Compare
Trevor Light was exceptional, well informed and clear in his communication. Very honest and upfront. Stuck to timings and delivered. Very well done!!

Reply from Usay Compare
I received clear and accurate information with excellent service from the agent

Reply from Usay Compare
Good communication and follow up. Entire process made easy. Understood my needs. Courteous.

Reply from Usay Compare
I have spoken to Alex on 2 occasions. I can only give the highest praise for both her efficiency and courteousness on both occasions. An absolute pleasure to do business with

Reply from Usay Compare
⭐☆☆☆☆
In my experience, using Usay Compare was completely pointless.
The whole reason I used a broker was because I expected them to make the process easier and explain my options clearly. Instead, they got in the way and made a straightforward situation far more complicated than it needed to be.
I contacted them because I wanted my policy not to renew. Following the advice I received, my policy ended up being treated as cancelled early, and I was left paying over £1,300 for medical treatment that I believed was covered.
What disappointed me most was the lack of clear communication and the way my complaint was handled. I never felt that responsibility was taken for the confusion or the consequences that followed.
If I could do it again, I wouldn’t use a broker at all. I would deal directly with the insurer. Based on my experience, using Usay Compare added an unnecessary layer of confusion instead of making things simpler.

Reply from Usay Compare
Outstanding service from Tom Bedford he listened he didn't rush me and he offered the best product for us. Highly recommended and for what I thought was going to be a stressful experience was simple and easy. Thankyou so much Tom and thankyou Angelo Caruso for putting me in touch with the best person for the job.

Reply from Usay Compare

Reply from Usay Compare
Joe O'Brien at Usay Compare was first class in everything he did for me when I was looking for Private Medical cover for me wife and myself. He made the whole process very seamless. He was quick to come back to me when I called with any questions and everything he promised to arrange/send to me was delivered promptly and efficiently. A pleasure to deal with and I would recommend Usay Compare/Joe to anyone looking to explore their options in this area.

Reply from Usay Compare
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.