Usay CompareReviews 

25,365
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,060 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, patience, and ability to provide sound, unbiased advice without pressure. The service is frequently described as excellent, efficient, and straightforward, making the process of finding health insurance much easier for consumers. Many people appreciate the clear explanations and the personalized approach to finding suitable policies at competitive prices. Reviewers also highlight the positive user experience, noting that interactions are pleasant, and they feel well-informed and confident in their decisions. However, some people were dissatisfied with the customer service, mentioning issues with communication, lack of responsibility, and a feeling that the process was unnecessarily complicated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the excellent, friendly,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the patience and knowledge... See more

Price

People report positive experiences with price, often finding very reasonable rates and affordable health... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as very good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had taken some time in considering health insurance, but your customer services advisor was very patient and kept his cool. Very impressed with his knowledge of the market and therein the adv... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice from Thomas Fox from Usay with regard to private medical insurance. Thomas took his time to listen to our requirements and then explained everything carefully. We did not... See more

Company replied

Rated 5 out of 5 stars

Just renewed with Usay for another year, once again Adam has come up trumps. He is responsible for us taking up health insurance in the first place and each year on renewal he provides a detailed and... See more

Company replied

Rated 5 out of 5 stars

Ive just agreed my family's private medical insurance with Usay with Richard Honeyboure. I could not recommend more, very simple process, Richard handled everything, was incredibly clear on options an... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

25K reviews

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Asks customers to review

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4.9

All reviews

(25,365)

3,777 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Talking to Andrew Georgiou was very…

Talking to Andrew Georgiou was very pleasant, he asked what we were looking for and what our budget was, he went through everything with us to find the right contract for us. He made sure we were happy with our choice before moving on.

June 18, 2026
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Reply from Usay Compare

We're delighted to hear that you had a pleasant experience and that we helped you find the right contract that suited your budget.

Rated 5 out of 5 stars

Everything was explained to me in a…

Everything was explained to me in a clear manner. A bit repetitive, was accept need for this to ensure client understands fully.

Professional service…

June 25, 2026
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Reply from Usay Compare

We're glad to hear our clear explanations were helpful and appreciate your understanding regarding our thorough approach to ensure full comprehension. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent

Excellent, friendly and efficient. Clear advice tailored to my needs. Paperwork sent very quickly. Highly recommend. Dave Lo was wonderful.

June 24, 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that you found our service excellent, friendly, and efficient, and that the advice was tailored to your needs.

Rated 5 out of 5 stars

Patience and clarity on all questions I…

Patience and clarity on all questions I raised. Excellent communication.

June 25, 2026
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Reply from Usay Compare

We are so pleased to hear that you experienced patience and clarity regarding your questions, and that Matthew's communication was excellent. Thank you for your positive feedback!

Rated 5 out of 5 stars

I found Michael Gareffa was extremely…

I found Michael Gareffa was extremely helpful and knowledgeable, which made changing easy. The premium offered is also very competitive and has made the difference between keeping private medical cover or not.

June 18, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're glad to hear that the process of changing was made easy and that the premium offered was competitive.

Rated 5 out of 5 stars

Very fair and informative information…

Very fair and informative information provided. No hard sell to purchase an insurance and due to the information I was provided with I made the decision to go ahead with purchasing a private health insurance

June 25, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're happy to learn that the information provided was fair and informative, helping you confidently decide to purchase private health insurance.

Rated 5 out of 5 stars

Super Helpful

Really helpful conversations. You never feel like you're being pressured and Martyn went above and beyond for us. Highly recommend, even If you're not sure you want to take out a policy.

June 19, 2026
Unprompted review
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so happy to hear that you had helpful conversations with Martyn and that you never felt pressured.

Rated 5 out of 5 stars

Tom A was extremely competent and…

Tom A was extremely competent and really helpful throughout the process of having private medical insurance for the first time in my life (65)..
No haste or pressure over a 2 week period of consultations.
Definitely recommend this company.
AVO

June 1, 2026
Unprompted review
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Reply from Usay Compare

We're delighted to hear that your first experience with private medical insurance was made easy and that you felt no pressure during the consultations with Tom. Thank you for your recommendation.

Rated 5 out of 5 stars

Switching

I wanted to change my provider and tried your service. I spoke with Angelo who was knowlegeable and understood my concerns.
He was able to secure health cover for me with a different provider at a lower price.Thanks

June 23, 2026
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Reply from Usay Compare

We're delighted to hear that Angelo helped you find a new provider and that he understood your needs. It's wonderful that he secured health cover for you at a lower price. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Sarah Taylor

Sarah Taylor spent time and patience finding a health insurance package that met our needs and enabled us to transfer to a new insurer with improved terms and cost. Very grateful for her support and assistance.

June 24, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that Sarah found a health insurance package that met your needs, offering improved terms and cost.

Rated 5 out of 5 stars

exceptional service

Trevor Light was exceptional, well informed and clear in his communication. Very honest and upfront. Stuck to timings and delivered. Very well done!!

June 16, 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Trevor was well-informed, and clear in his communication.

Rated 5 out of 5 stars

Excellent service

I received clear and accurate information with excellent service from the agent

June 24, 2026
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Reply from Usay Compare

We appreciate you taking the time to leave your feedback. We're so glad to hear that you received clear and accurate information and excellent service from Ben.

Rated 5 out of 5 stars

Good communication and follow up

Good communication and follow up. Entire process made easy. Understood my needs. Courteous.

June 24, 2026
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Reply from Usay Compare

We are so pleased to hear that we made the process easy for you and understood your needs. Thank you!

Rated 5 out of 5 stars

Efficiency at the highest level

I have spoken to Alex on 2 occasions. I can only give the highest praise for both her efficiency and courteousness on both occasions. An absolute pleasure to do business with

June 25, 2026
Unprompted review
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Reply from Usay Compare

We're so glad to hear about your positive experience! Your kind words about our team's efficiency and courtesy are truly appreciated.

Rated 1 out of 5 stars

⭐☆☆☆☆ Pointless and deceiving

⭐☆☆☆☆

In my experience, using Usay Compare was completely pointless.

The whole reason I used a broker was because I expected them to make the process easier and explain my options clearly. Instead, they got in the way and made a straightforward situation far more complicated than it needed to be.

I contacted them because I wanted my policy not to renew. Following the advice I received, my policy ended up being treated as cancelled early, and I was left paying over £1,300 for medical treatment that I believed was covered.

What disappointed me most was the lack of clear communication and the way my complaint was handled. I never felt that responsibility was taken for the confusion or the consequences that followed.

If I could do it again, I wouldn’t use a broker at all. I would deal directly with the insurer. Based on my experience, using Usay Compare added an unnecessary layer of confusion instead of making things simpler.

September 12, 2025
Unprompted review
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Reply from Usay Compare

We’re sorry to hear you feel our services were pointless and added unnecessary confusion. There are many benefits to using an intermediary like ours and we’re sorry you don’t feel you had a positive experience with us. We are also disappointed to hear you are not happy with the way your complaint was handled however there was no wrongdoing found on our part. We thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Outstanding service from Tom Bedford he…

Outstanding service from Tom Bedford he listened he didn't rush me and he offered the best product for us. Highly recommended and for what I thought was going to be a stressful experience was simple and easy. Thankyou so much Tom and thankyou Angelo Caruso for putting me in touch with the best person for the job.

June 25, 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear that we made what you thought would be a stressful experience simple and easy. We appreciate you highly recommending our service.

Rated 5 out of 5 stars

First class service from Joe O'Brien at Usay Compare

Joe O'Brien at Usay Compare was first class in everything he did for me when I was looking for Private Medical cover for me wife and myself. He made the whole process very seamless. He was quick to come back to me when I called with any questions and everything he promised to arrange/send to me was delivered promptly and efficiently. A pleasure to deal with and I would recommend Usay Compare/Joe to anyone looking to explore their options in this area.

June 25, 2026
Unprompted review
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Reply from Usay Compare

We're delighted to hear you had such a positive experience. It's wonderful to know that Joe made the process seamless and delivered everything promptly. Thank you for your recommendation!

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