US Global Mail Reviews 1,376

TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

I have had this service for years, it has been very reliable and responsive. It however has decided that a simple mailbox service needs to go AI and it is not necessary. Those who are enjoying the exp... See more

Rated 5 out of 5 stars

Being a permanent US expat makes US Global mail a necessity in my opinion. These days while USPS is disintegrating, you can’t rely on receiving anything safely. Fedex is best to Australia where I live... See more

Rated 5 out of 5 stars

Today we received our first scan of our first forwarded mail. It was so nice to read the scanned letter knowing that our family did not have to stop their lives in order to make sure we saw our incom... See more

Rated 5 out of 5 stars

I recently had a tax document couriered to my US Global mailbox that I needed urgently. DHL delivered it three days later, to Canada. It would have been even faster if I had not missed the cut off ti... See more

Company details

  1. Virtual Office Rental
  2. Business Administration Service
  3. Mailbox Rental Service
  4. Mailbox Supplier
  5. Shipping and Mailing Service

Written by the company

US Global Mail helps people and businesses take control of physical mail—without being tied to a physical location. For over 25 years, we’ve helped expats, entrepreneurs, and companies manage their U.S. mail from anywhere in the world. Today, we’ve evolved into a modern, secure digital mail platform built for how people and teams actually work. We turn physical mail into organized, actionable workflows—so people and businesses can focus on what actually matters and never have to worry about their mail again. Why customers trust US Global Mail: - Nationwide address network - Mail scanning, forwarding, check deposit, and document workflows - Same-day shipping with significant international savings - Bank-grade security with SOC2 and HIPAA compliance - A+ BBB rating for over 10 years - 2,000+ verified 5-star reviews - Top Office Products, Product Hunt - Momentum leader at G2


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Spot on service

Professional yet warm service from staff. Always a pleasure to collect our mail and interact with staff that really care. Mail is spot on, even whilst we travel to the 4 corners of the world. Highly recommended.

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service

Fantastic customer services! Cannot imagine live without US Global Mail service as US expats living abroad. The service is efficient and hassle free! Totally recommend this company!

June 27, 2023
Unprompted review
Rated 5 out of 5 stars

International shipping rates.

I live on Guam ( a US territory ) so getting help on pricing and making it possible to ship goods to this company to my place is very helpful ( some companys don't want to deal with shipping to Guam ). Getting anything to this island is so expensive because almost everything has to first get imported to and from Hawaii. It's so much cheaper to get goods directly from Japan, Philippines, etcetera but that doesn't happen for some reason (this make shipping items so much more expensive). So getting quotes on pricing before I buy anything from there support team very helpful.

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Incredible service always!

I have been a U.S. Global Mail customer since December, 2015. I could tell you innumerable stories of excellent customer service, but I'll keep it to the most recent one. Recently, I had to have my U.S. credit card replaced. My bank was not about to express it to me here in Mexico, so I had it sent 1st-class to my U.S. Global Mail inbox. USGM informed me of the arrival of a piece of mail from the bank, as they do of all arriving mail. At my request, they scanned the contents for me. It was my card, and I had them DHL it to me as I needed it ASAP. While shipping costs are of course extra, I really appreciated the prompt, attentive, and personal service, of which this is one example.

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Customer service is great as well and Nam-Anh, Laila and LeAnn will give their very best to resolve all your concerns in a timely manner. I totally recommend this company!

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

Consistently great service

I’ve been a US Global Mail customer for almost two years now and have always received quick, friendly responses to all my requests—no matter how small. This company is very reliable and provides an invaluable service to those of us living abroad.

May 14, 2023
Unprompted review

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