I have had this service for years, it has been very reliable and responsive. It however has decided that a simple mailbox service needs to go AI and it is not necessary. Those who are enjoying the exp... See more
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See what reviewers are saying
Being a permanent US expat makes US Global mail a necessity in my opinion. These days while USPS is disintegrating, you can’t rely on receiving anything safely. Fedex is best to Australia where I live... See more
Today we received our first scan of our first forwarded mail. It was so nice to read the scanned letter knowing that our family did not have to stop their lives in order to make sure we saw our incom... See more
I recently had a tax document couriered to my US Global mailbox that I needed urgently. DHL delivered it three days later, to Canada. It would have been even faster if I had not missed the cut off ti... See more
Company details
- Virtual Office Rental
- Business Administration Service
- Mailbox Rental Service
- Mailbox Supplier
- Shipping and Mailing Service
Written by the company
US Global Mail helps people and businesses take control of physical mail—without being tied to a physical location. For over 25 years, we’ve helped expats, entrepreneurs, and companies manage their U.S. mail from anywhere in the world. Today, we’ve evolved into a modern, secure digital mail platform built for how people and teams actually work. We turn physical mail into organized, actionable workflows—so people and businesses can focus on what actually matters and never have to worry about their mail again. Why customers trust US Global Mail: - Nationwide address network - Mail scanning, forwarding, check deposit, and document workflows - Same-day shipping with significant international savings - Bank-grade security with SOC2 and HIPAA compliance - A+ BBB rating for over 10 years - 2,000+ verified 5-star reviews - Top Office Products, Product Hunt - Momentum leader at G2
Contact info
1321 Upland Drive, 77043, Houston, United States
- 2815968965
- support@usglobalmail.com
- www.usglobalmail.com
4.0
Great
1K reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience has been effective…
My experience has been effective communication time response and helpful with any issues that I may experience payment finding sorting mail
May 1, 2023
Unprompted review
USGM, is the best out there.
I have been a client for a while now. US Global Mail provides the exact suite of services I need as a travelling housesitter and retired nomad. Thank you USGM being in my corner.
May 1, 2023
Unprompted review
Responsive and helpful
I've used this company for several years now. Support is super responsive and it's easy to get my important mail while living abroad.
April 15, 2023
Unprompted review
US Global does a great job -- But
US Global does a great job. I wish they would charge my FedEx shipping costs to my FedEx account though.
I don't think they realize the hassle of dealing with non-US FedEx offices in clearing customs as they are out of the loop by the time it comes to clearing it on my end. PLEASE change your TOS for those of us with a FedEx account #.
It would be SO much easier if you charged shipping to my FedEx account. The hassles on this end, if you don't are considerable. Really.
April 14, 2023
Unprompted review
Trust
The lady Dana follows up and is reliable. I learned to use my laptop and not my mobile phone to do online work. The costs of keeping files I had to learn by experience.
April 7, 2023
Unprompted review
US Global has been hugely helpful in…
US Global has been hugely helpful in taking care of my US mail. I live overseas and need a local mailbox.
USGlobal has help me navigate some issues. They're 100% responsive, great service, great people.
April 7, 2023
Unprompted review
Excellent customer service
I found US Global Mail's customer service to be great, from the Notary check process to answering my questions in a quick manner. Their prices seem to be reasonable too.
April 6, 2023
Unprompted review
Did not secure shred blank checks
I have had blank checks sent from the bank when they were not suppose to do. I marked the checks for secure deletion. Someone there took those checks and I am still receiving notices to this day of people trying to cash them against my account from my bank. It also costs me to have those letters opened and scanned, something that was their fault. Reported to USPS. As for the reply by US global mail here, I only have two expletive words for you. Nice try at damage control.
September 8, 2022
Unprompted review
Reply from US Global Mail
Dear John,
As we communicated over email, I would like to reiterate that we take the security of our customers' mail very seriously, and we have strict protocols in place to ensure the safety and privacy of all sensitive information that comes through our virtual mailbox service.
On a daily basis, we receive and process thousands of pieces of mail, which includes not just checks, but also many other sensitive financial documents.
We are sorry to hear about the issue you faced regarding the blank checks that were sent to you by mistake from the bank.
As you requested, we promptly shredded these checks, and we can confirm that our customer service representative personally oversaw the shredding process, and our manager in charge was also involved.
We are unsure how someone is trying to cash the blank, unsigned checks against your account, as they were securely disposed of by our team. Is it possible that the bank may have mailed them to another address that is not associated with our virtual mailbox service?
We encourage you to contact the bank to investigate this matter further and take the necessary steps to protect your account. We want to assure you that we are happy to help in any investigation to determine what happened and where the problem lies.
Please be assured that we are committed to providing you with the highest level of service possible and maintaining the security and privacy of your mail. If you have any further concerns or questions, please do not hesitate to contact me at heather @ usglobalmail.com.
I am so glad that I chose US Global
I am so glad that I chose US Global Mail to manage mail while I'm on the move outside the USA. The pricing is very reasonable, and best of all, the customer service is prompt and effective.
April 3, 2023
Unprompted review
Amazing company about business with…
Amazing company about business with outstanding customer support
March 31, 2023
Unprompted review
Fantastic company
Fantastic company. I was overwhelmed by the options for virtual mailboxes but so glad I chose US Global mail. They are always extremely prompt in their responses, approachable, thorough and kind customer service. Pricing is fair. I've been a customer for coming up to a year now and I'm more than happy to continue with them.
March 31, 2023
Unprompted review
Excellent service
Excellent service. Any issues/questions are responded to promptly.
March 29, 2023
Unprompted review
Excellent service
Excellent service. I've been a client for five years, and have always been satisfied. On the rare occasions that I've had a problem, the e-mail response was immediate, and the resolution completely satisfactory.
Highly recommended.
March 27, 2023
Unprompted review
Excellent and professional service
Excellent and professional service. Not time consuming to get onboarded at all. We are totally happy with this service. Thank you
March 27, 2023
Unprompted review
Reliable and friendly humans
Had placed a shipment request which was overveight for the requested service. Received an email to review my shipment request and reduce the weight or pick another shipper. After changing my request online, it sat there for a few days, so I followed up with an email. Marvin got my shipment out within hours after my email. Seems the website hit a snag on that change request. Otherwise I am very happy with the online experience, especially selecting what to scan, ship and what shipper to use.
I've been using US Global Mail for almost 19 years. It's a service that just works.
March 16, 2023
Unprompted review
prompt service
I recently had a tax document couriered to my US Global mailbox that I needed urgently. DHL delivered it three days later, to Canada. It would have been even faster if I had not missed the cut off time (in a different time zone). I have also been impressed by fast scanning services in the past.
The only weak link in this is USPS because they don't seem to be forwarding mail to my US Global box in a reliable or consistent manner.
March 17, 2023
Unprompted review
Their mailbox service is amazing and…
Their mailbox service is amazing and they are so efficient. I had an important package sent there and Evelina was very helpful and took good care of the package. Excellent place!
March 3, 2023
Unprompted review
Great service
Great service, been with usgm for 3 years now and will continue to use them for my mailing needs.
March 15, 2023
Unprompted review
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