While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've been purchasing iPads from these guys for years, they have always provided a great product, on the very rare occasion that there has been a problem it's been sorted quickly.

Rated 5 out of 5 stars

We purchased 2 separate Mac Pro's from Usmac on separate orders. They were great to deal with, the computers arrived on time, well wrapped and work perfect. Their prices are fantastic and I can'... See more

Company replied

Rated 1 out of 5 stars

Purchased an 'Excellent' condition MacBook Pro from these clowns; first it turns out the battery is on its way out, returned and fixed, then it turns out that it can't be upgraded to latest OS (Monter... See more

Rated 1 out of 5 stars

I placed an order on the 14th Feb via OnBuy, I was informed that the item has been despatched & that I would receive a tracking number. I do not have a tracking number & noone is answering the phon... See more

Company details

  1. Computer and Accessories Store

Written by the company

We provide the safest platform to purchase refurbished computers. We offer a wide range of devices such as Macbooks, iMac, iPhone, iPads, Chromebooks, Dell and HP laptops at lower prices.


Contact info

3.0

Average

TrustScore 3 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good

All good. Great product and swift delivery. Like new.
Apple MacBook Pro Retina 13" Core i5 2.7Ghz 16GB 256GB SSD (Mid 2015) A+ Grade (#182623489162)

January 19, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid

Be careful with this company. Ordered 2 iPad minis and only on closer look did I realise they had supplied a lower spec memory than I paid for. No interest from the company in resolving this issue. Calls were cut off and left unanswered.

January 16, 2021
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company
I purchased an iPad via ebay with 12 months warranty
4 months in my iPad kept turning on/off by itself
I was asked to send it back - I did
7 weeks later after many emails from me none from them - it’ was sent back in same packaging with my original note in the box and the iPad unfixed !!!
This company is a joke and the customer service is the worst I have ever come across

November 20, 2020
Unprompted review
Rated 5 out of 5 stars

Good Seller

Perfect! Good Seller! Speedy Delivery and very Good Quality Macbook Pro! Thank you

November 12, 2020
Unprompted review
Rated 4 out of 5 stars

5th gen iPad (32gb)

I bought a 5th gen iPad (32gb) from USMac. The first one turned arrived promptly and looked in pristine condition, however, upon turning it on I quickly realised that it had mobile device management (MDM) restrictions on it from a previous owner - I was fully aware that it was refurbished. Initially I was very disappointed, but after calling them and emailing through ebay, they quicky arranged delivery of another device and collected the old one.

The second device I received again was in pristine condition and this time worked perfectly! I am hoping nothing goes wrong with it but so far so good. There are a lot of negative comments about this company on here, but I found them responsive and helpful.

August 27, 2020
Unprompted review
Rated 4 out of 5 stars

Happy with eBay purchase

I purchased a refurbished iPad through eBay and have been happy with the speed of transaction, the packaging and the product. I didn't expect it to be as good as it is, the battery life is phenomenal it is the best tablet for battery life I have ever known.

There is something strange if you visit their website, it doesn't exist all you get are popups with very erroneous offers.

July 7, 2020
Unprompted review
Rated 1 out of 5 stars

I bought a Mac Book Air from this…

I bought a Mac Book Air from this company in December and in January it stopped working and the screen froze. I contacted the company and they arranged a replacement. but the replacement Mac book also froze and stopped working. In other words the same fault happened in both Mac Book airs. I was obviously unhappy and asked for a full refund. after a number of emails to the company they refused to give me a full refund immediately and it was only when I sent a letter by recorded delivery stating our legal position and as a result of that letter the company eventually offered us a refund but minus £73 for administration fees. We reluctantly agreed to this and asked the company to collect the Mac Book. We had a lot of problems getting them to collect the Mac Book over a 6 week period. Some of the emails at this point where rude and badly written. After the Mac Book was collected they then informed us that the screen was cracked and that they would deduct a further £100. We know for certain that the Mac Book screen was not broken when handed it to the currier but we are unable to prove that what they are saying is true so to save ourselves a lot of hassle we agreed to accept £107 instead of the full refund price being £280.We will not being using the company again and we would recommend that nobody else buys a Mac Book form this company . The customer service is not what we would expect from a company like this.

July 2, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look