US PRO Reviews 

926
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

These tough boxes are every bit as good as other high end boxes on the market and better than most. Having had a small box for many years. I have now purchased a larger version, They remain a sturdy... See more

Rated 5 out of 5 stars

I have made a few purchases in the past for these great value boxes, still going strong after many years in my workshop. Sadly the most recent purchase had a minor fault that was rectified via a phone... See more

Rated 5 out of 5 stars

Item arrived in good condition , (exactly what I needed ) Seller, Scott McCarthy went above and beyond to sort a quick delivery. The communication was fantastic. Scott McCarthy answered emails out... See more

Rated 5 out of 5 stars

I bought a Metz large letter box and it was delivered today. From initial order to delivery was less than 24 hours. The item is fantastic, high quality steel, powder coated to an amazing standard. It... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

Extensive Range of Tool Boxes Chests Cabinets for Tool Storage, Heavy duty Professional built to last!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

926 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(926)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Waste of time and effort. AVOID

Ordered from their website. received no receipt, indication of delivery or communication. When I phoned up I was told it would be delivered 630-730 that night. I waited back at work for delivery and had a no show. Phoned the next morning and again requested a receipt or tracking info only to be told they would do it and it would be delivered later that day. That was a complete lie as I later found out the tool box had been returned to sender. Same thing again happened and after wasting several more hours of my time and hearing their incompetent staff blame me for the delivery address being wrong, I gave up and picked one up from halfords for less money and the manager helped me load it into my high tech delivery service(the back of my car). I ordered thru Apple Pay, it inputs all my details without me having to check, but then I couldn’t check cos I wasn’t sent a receipt?😡 so frustrated isn’t the word. Staff I dealt with were half assed and not really interested apart from from trying to apportion blame to either the delivery company or me. So do your self a favour and just avoid.

May 16, 2025
Unprompted review
Rated 2 out of 5 stars

purchase communication poor!

Hi, you have sent me a survey for a cabinet i have ordered, BUT i had no conformation email? no invoice ? no indication of delivery? the only thing i do know is you have my money. for a £300 order i would expect all of the above fairly quickly. even automated systems are capable of this.

April 11, 2025
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, care and support. Swift and efficient. I had a problem with a lock, fully resolved in 24 hours. Polite and friendly, such a surprising change from the usual these days.

April 5, 2025
Unprompted review
Rated 3 out of 5 stars

Us pro tool box cover

Have to take whole cover off if you want to open lid and the straps on front cover need to be longer but apart from that cover is ok

February 15, 2025
Rated 5 out of 5 stars

Superb Customer Service & a Great Toolbox

I actually purchased 2 units from US PRO a complete stacking unit & this ace toolbox, thanks to being too old to tell the difference between inches & millimetres i miscalculated & had to return the items, then i recall having purchased another toolbox from them a few years ago & decided that it didnt matter if i was an old codger or not I'd buy one. Now Scott at US PRO has been helping me deal with returning 1 unit & buying this 2nd one. As a disabled person & an old codger (71) who now lives alone its difficult if not impossible for me to take large parcels to the post office so i asked him if he could arrange a collection which i would pay for, he had no trouble in doing this & though we have had a little hiccup with the courier company, maybe I should say a coughing fit would be more appropriate, he has dealt with all of this whilst also keeping me in the loop. I rarely if ever leave a review about anyone but this time I couldn't be more happier to recommend Scott & US PRO to anyone who wants a quality tool box made from hard wood not pine, remember that, & at a ridiculously cheap price otherwise as I live on a pension i wouldn't have been able to afford one. Now all i have to do is work out where it will go! Thank you very much US PRO & most importantly Scott McCarthy.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Received an excellent service when buying a storage box on Ebay
Very friendly and supportive
Kind and helpful
Highly recommend
Would buy from them again

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality tool system at a very…

Great quality tool system at a very competitive price. Service received was excellent especially from Scott McCarthy who went above and beyond to make the purchasing experience a good one. Thanks again.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

When DPD doesn't work, Scott does!

Recently brought a tool chest from them. The chest was perfect, well built and well priced. What made more of an impression was the service provided by Scott. He smoothed out a problem with the delivery company and through the whole process was unfailingly helpful. Recommended.

February 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look