I Recently bought a new Gaming PC from Utopia & couldn't be Happier. Excellent customer service when ordering & staff were very helpful. Absolutely delighted with my new PC & will be recommending Utop... See more
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First time using Utopia, but they're now top of my list. My PC was built exactly as specified, and quickly delivered. Ran into a problem a few days later (which as it turned out was my fault!), and... See more
The guys at Utopia are the best. They are always on hand and responsive to requests for help. Following an email asking for assistance sent late on Friday, I received a call on Saturday. We spent 9... See more
Very professional, friendly, knowledgeable service. We received amazing help, at point of purchase, for every component item, to achieve a balanced and powerful computer to suit our own individual n... See more
Company replied
Company details
Information provided by various external sources
We're a team of multi-award-winning engineers, thinkers, modders and tech fanatics. We also happen to build the fastest, most customisable computers in the world.
Contact info
29-31 High Glencairn Street, KA14AE, Kilmarnock, United Kingdom
- 01563 574280
- sales@utopiacomputers.co.uk
- www.utopiacomputers.co.uk
4.9
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent advice given.
July 19, 2020
Unprompted review
Reply from Utopia Computers
Thanks for the review William, it's much appreciated and I'm glad we were able to help answer your questions!
Take care and enjoy the new PC 😎 ^Mark
Reply from Utopia Computers
Thanks for the review Ronnie, it's much appreciated and I'm glad we impressed 🕺
Enjoy the new laptop! ^Mark
Custom Build Excellent
Excellent service even through these tough pandemic times.
July 5, 2020
Unprompted review
Reply from Utopia Computers
Hey William 👋 Thanks for the review and for the kind words - our team have been working around the clock to make sure our customers still receive our 5-star service and get their order on time, we know how important it is at the moment for everyone to have the right tech in place! I'll be sure to pass on your personal thanks to the team too.
Thanks again, take care, and enjoy the new system! :) ^Mark
Desktop PC for image processing
Configuration tool is very easy to use.Components I wanted were all available.Build was rapid and completed well within estimate.Communication from Utopia was timely and helpful.Delivery was on time and packaging was first rate.Computer works perfectly and has fully met my expectations so far.All in all I’m a very satisfied customer.
June 26, 2020
Unprompted review
Reply from Utopia Computers
Hey Peter 👋 Thanks very much for sharing your experience and for the great feedback. It's always nice to get feedback on our entire process, from placing the order through to delivery - we really do appreciate you taking the time to let us know!
Cheers again and enjoy the new system! 🤜🤛 ^Mark
Very Impressed with both product and service.
Really helpful advice before purchase. Excellent communication throughout the build and very prompt delivery going above and beyond expectations of great customer service. Thank you Craig and Barry for make my sons birthday so special.
June 13, 2020
Unprompted review
Reply from Utopia Computers
Hey Alison - thanks very much for the kind words and for sharing your experience! :) Great to hear Barry & Craig looked after you and made the whole process go smoothly to get the system sorted in time for your son's birthday 🙌 Thanks again and I hope he had a blast! ^Mark
Very knowledgeable and helpful
June 3, 2020
Unprompted review
Reply from Utopia Computers
Hey Ged 👋 Thanks for the review and great to hear the team gave you all the info you needed to get sorted. As always, if you've any other questions whatsoever, don't hesitate to get back in touch and we'll be more than happy to help you out :) All the best! ^Mark
Excellent service and help from Sean
Excellent service and help from Sean. Thank you so much for everything
June 2, 2020
Unprompted review
Reply from Utopia Computers
Thanks for taking the time to leave us a review Susan, we really do appreciate it 😊 I'll be sure to pass on your thanks to Sean and the team!
Thanks again and enjoy the new system :) ^Mark
Great service and product.
Great service and product.
I known Utopia for years and have had nothing but excellent service over this period. Would enthusiastically recommend and will continue to use.
June 1, 2020
Unprompted review
Reply from Utopia Computers
Hey Craig 👋 Thanks for the kind words and for supporting us over the years, it's very much appreciated buddy <3 Take care and hope to see you again soon! ^Mark
Very helpful
Very helpful. They listen to the customer and advise. They don't push any items you wouldn't use or need.
Good value for money.
Definitely would suggest you check out these guys way before the the big nationals
May 30, 2020
Unprompted review
Reply from Utopia Computers
Hey Gordon, thanks for sharing your experience :) We really appreciate the kind words and I'm glad the team got you sorted with the right spec to suit (and no doubt saved you a few pounds in the process!)
Cheers again and enjoy the system 🙌 ^Mark
These guys know there stuff
These guys know there stuff. I would recommend anyone who wants to get into pc gaming or upgrading there current pc to check them out
May 29, 2020
Unprompted review
Reply from Utopia Computers
Thanks for the support David, it's always appreciated buddy! Enjoy the new system and we'll no doubt see you again soon 😎 Cheers again. ^Mark
Great customer service and swift check…
Great customer service and swift check out. The guys at Utopia make the customer feel valued during the whole process!
May 27, 2020
Unprompted review
Reply from Utopia Computers
Hey Adam 👋 Thanks for taking the time to leave a review - it's great to hear the team made the experience a pleasure and I'll be sure to pass on your thanks!
Thanks again and enjoy the new system 💛 ^Mark
A first rate experience.
I spent quite a while considering whether or not to purchase a new gaming PC to replace my gaming laptop. I then weighed up whether to have one assembled to order or just buy one 'off the shelf' as it were. Having decided upon the former I trawled through the various websites offering bespoke PCs and was bewildered by the many options on offer. When I came to Utopia's site I found it refreshing in that it offered far fewer options, especially with regards to cases, which made the job of choosing components far simpler and straightforward. I also knew that, whichever component I chose, it would be compatible with the case (unlike other sites I tried).
I finally made my decision to purchase a Pandora system on a Sunday afternoon and it was sitting on my desk the following Friday. You cannot get better, hassle free, service than that.
I have had my new PC for just over a week now and am very pleased with all aspects of it.
I am glad I chose Utopia computers and recommend them if you want a speedy, no hassle route to purchasing a bespoke system.
May 25, 2020
Unprompted review
Reply from Utopia Computers
Hey James, thanks for the review! :) That's awesome to hear, and exactly what we aim for with our configurators. We want to make building a cutting-edge computer straightforward; by listing parts that our engineers have tirelessly tried and tested together. We believe that too much choice can be overkill, so we like to keep it simple and give you the best components to fit each of our systems.
This is great feedback that I'll pass onto the team. Thanks again, take care and enjoy your Pandora! 🤜🤛 ^Mark
The best I've ever seen
I ordered a new pc a month ago,
It's extremely well built, had absolutely no issues.
The customer support is unbelievably reliant and happy to help. It felt like talking to a friend!
I would definitely recommend going with utopia.
Their website doesn't bombard you with a thousand different choices, it's straight on point and just as advertised. Keep up the good work.
May 21, 2020
Unprompted review
Reply from Utopia Computers
Hey Ja kby 👋 Thanks for the kind words and for taking the time to leave us a review, we really do appreciate it!
It's always great to hear such good feedback and to see the team impressed so much. I'll be sure to pass on your thanks!
Thanks again and enjoy the new system 🙌
Choosing hardware.
I'm sure you're aware that the key to getting what you want is to understand what you want. I might be useful to have an outputs table for customers to score each output and weight them so you can make some proposals of what you can offer. I suspect most people are like me and know a little about the hardware but not enough to make the best choices to get the output we desire.
May 19, 2020
Unprompted review
Reply from Utopia Computers
Thanks for the feedback Edward, it's always much appreciated! I'll be sure to pass it onto the team, and as we're always looking to improve; if you'd like to arrange a call to discuss the feedback further then simply get in touch with your system builder and we'll arrange to catch up. It's important to us that we make the ordering process as clear-cut and informative as possible 👍
In the meantime, I hope you're enjoying the new system and be sure to let us know if you've any questions at all. Take care! ^Mark
Great company
Great company, really good customer service. Answered all my questions straight away. The build selection was good, less hassle in choosing components.
May 19, 2020
Unprompted review
Reply from Utopia Computers
Hey Vijay 👋 Thanks for taking the time to drop us a review - that's really good feedback. And it's always great to hear the team impressed and made the whole process nice and straightforward.
Thanks again and enjoy the new system! 😎 ^Mark
Excellent service
Excellent service, they saved my laptop and brought it back to life! Many, many thanks!
May 14, 2020
Unprompted review
Reply from Utopia Computers
Thanks very much for the review Susanne, we really appreciate it! Glad we managed to revive your laptop and get you back up and running. Be sure to let us know if you've any questions or need a hand in future. All the best! 😀 ^Mark
Reply from Utopia Computers
Hey Evalds,
I always welcome feedback (good and bad!); it’s how Utopia consistently improves and gets better at what we do.
I’m sorry you weren’t able to buy a PC due to circumstances outwith Utopia’s control, and my apologies for requesting that you reconsider if one star is a fair and accurate account of my team’s service in this instance.
I do hope you find the right PC that suits and I wish you all the best.
As always, we’re here to help, and if you don’t find something you like elsewhere, then please don’t hesitate to get back in touch, and we’ll be happy to help where we can.
Kind regards,
Mark Laurie
Marketing Director @ Utopia
Outstanding Service
The service provided by this company is just outstanding. I used the livechat function to sort out my build with Mark and he helped me out with several queries. Top class equipment, i wouldn't go anywhere else for my computing needs.
May 9, 2020
Unprompted review
Reply from Utopia Computers
Hey Donald, you're far too kind!😜 It was no problem at all though, and I'll have to pass the credit over to our engineering wizards for managing to get your laptop turned round to quickly for your trip!
Hope you're well and enjoying the new system - cheers again and take care 🤜🤛 ^Mark
Excellent service
Excellent service, very helpful. Excellent advice and really wonderful people.
I was very happy with their help and support. Recommended
May 7, 2020
Unprompted review
Reply from Utopia Computers
Hey Manjula, that's extremely kind of you! We really do appreciate the kind words and support; it's great to hear we impressed so much. I'll pass on the compliments to the team - enjoy the new system! 💛 ^Mark
Super Impressed
So far I'm very impressed with the level of service and advice I've received from Sean and Craig at Utopia. I tried to buy similar laptops from Scan and Dell and it's fair to say the service from them has been terrible in comparison. I do feel I've bought an investment and I'm looking forward to it being delivered next week.
May 7, 2020
Unprompted review
Reply from Utopia Computers
Hey Catherine 👋 That's great to hear we've impressed, and thanks for the kind words! I'll be sure to pass your praise onto the team and hope you're enjoying the new laptop. Take care :) ^Mark
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