V12 Sports And Classics - Wolverhampton Reviews 

Very poor service from start to finish. The staff were rude, patronising, and made me feel uncomfortable throughout the process.

The salesman even asked me how old I was, despite having just taken my driving licence, which clearly showed my date of birth and that I am 27 years old. I found this unnecessary and patronising.

He also asked me to go into a separate room to discuss optional extras, which I politely declined. Rather than respecting my decision, he then went directly to my dad to discuss the add-ons instead, seemingly assuming he was the decision-maker. My dad had to tell him, “I’m not the one buying the car – it’s my daughter.” I found this incredibly disrespectful and felt completely undermined as the customer. To make matters worse, I was repeatedly called “love” and “sweetheart,” which came across as patronising and sexist.

When I got the car home, I found a used biro pen that had leaked ink inside the driver’s side interior. I also discovered mould underneath the boot carpet, despite being told the vehicle had been fully valeted before collection.

The biggest concern came when my dad had the car checked by his own garage. They found the engine had virtually no oil in it and had to add approximately 1.5 litres. Considering the car has variable valve timing, this could have caused catastrophic engine damage. I bought this car with the reassurance that it had been thoroughly inspected and prepared for sale, but this clearly wasn’t the case.

Overall, this was a very disappointing experience. Based on my experience, I would not recommend this garage and would strongly advise others to avoid it.

My partner went to view a seat ibiza this morning with the mentality on not buying today to only look. the car salesman got told this on arrival but still continued to push, which is completely okay. the issue we had was the fact he seemed to have zero knowledge about cars, and soon had an opinion my partners current car. my partner left feeling unhappy with service he had but didn’t think much until we had a phone call from the salesman pushing him to buy and came across quite rude. my partner explained he wasn’t looking to buy today and the sales man ended the phone call. we are very unhappy with this behaviour and feel it shouldn’t come from someone who’s main skill should be customer service.

I’ve had a terrible experience. I was specifically told that the hybrid battery had a warranty, and within the first month of buying the car it developed an EV not charging issue. I’ve now been told the battery doesn’t have warranty, and it’s clear the salesman didn’t understand that hybrid batteries and full EV batteries don’t carry the same warranty.

I’ve tried contacting the Wolverhampton store, the contact centre, and even escalated the issue through Resolver, but I’ve had absolutely no communication back. It’s now been over four months with zero response, so I’m in the process of taking this to the Ombudsman or rejecting the finance altogether.

Sell faulty cars, refuse to fix them. False AA reports. Refused to take the car back. Lost thousands, left with a broken car over 2k to fix it so far…

Great experience

From the moment we arrived we were made to feel welcome and totally not pressured in any way.
We were greeted by Deontae who listened and helped us with exactly what we wanted.Deontae made the whole experience one of the nicest sales experience I have ever had he was just so pleasant and knowledgeable making you feel very at ease.
I cannot recommend this company enough and will definitely be using them again in the future.

Great staff and services!

The sales staff in the showroom were polite and helpful, but unfortunately that is the only positive thing I can say about my experience.

Within 24 hours of collecting the vehicle, it broke down. I contacted V12 and was told it likely needed a new battery. I had to pay for the replacement myself and wait to be reimbursed. From that point onwards, the vehicle has been plagued with faults.

The sat nav stopped working, warning lights repeatedly appeared on the dashboard, and the vehicle began driving erratically. Despite reporting these issues promptly, communication from Matthew was extremely poor, with responses often taking weeks. I was repeatedly told to take the vehicle to an MG dealership, requiring me to take time off work, arrange lifts, and spend my own time dealing with problems that should never have existed on a recently purchased vehicle.

MG carried out diagnostics and repairs, yet the faults continued. Warning lights returned, the sat nav remained problematic, and the car even began stalling in traffic. At that point I completely lost confidence in the vehicle and formally exercised my right to reject it under the Consumer Rights Act. By then I had already given V5 multiple opportunities to repair the vehicle.

Instead of dealing with my rejection request properly, I was once again told to return the vehicle for further inspections. This was despite the fact that previous attempts had failed to resolve the issues. It became clear that V12 were more interested in delaying matters than taking responsibility for selling a faulty vehicle.

The lack of communication has been appalling. Weeks pass without responses, and I am still waiting for a satisfactory resolution. In the meantime, I am left driving a vehicle that I do not believe is safe or reliable, constantly worrying that it will break down again.

I also contacted The Motor Ombudsman for assistance, only to discover that V12 are not registered with them. Had I known this and read the volume of negative reviews beforehand, I would never have purchased a vehicle from this company.

What makes this experience even worse is the personal impact it has had. I purchased this vehicle following a serious car accident and during an already difficult period involving a close family bereavement. Rather than providing reliability and peace of mind, this vehicle has caused months of stress, inconvenience, financial uncertainty and anxiety.

I have never experienced customer service as poor as this. Selling a vehicle that develops serious faults almost immediately is bad enough, but the ongoing delays, lack of communication and apparent unwillingness to take responsibility have made the situation far worse.

I would strongly advise anyone considering buying from V12 to think very carefully, particularly if you need a dependable family vehicle. My experience has been nothing short of a nightmare, and I would not trust this company to resolve issues fairly or promptly when things go wrong

I recently visited this car showroom and had a genuinely positive experience from start to finish.

The staff were friendly, approachable, and knowledgeable. They took the time to answer my questions clearly.

I would happily recommend it to anyone looking for a smooth and stress-free car buying experience.

Car marketed at one price. But they would not sell for the price marketed.

They tried to upset to the max.
Told them that I just wanted the car, no extra care packages at all. The salesman then became really arsey and refused to sell the car.

Would not trust them at all. The price advertised is only if you pay for the extras.

Our salesman lied to our face multiple times stating that the “peace of mind” package was “mandatory”. We pressed that we felt this was unfair and disingenuous multiple times and he stood firm that it was “mandatory on all of the vehicles they sell”. I then saw a poster in the room that clearly stated it was an offer, not “mandatory”, the extra cost was then rightfully removed. In my eyes any employee that knowingly lies, and doubles down on the lie multiple times deserves a 1 star review. Lucky he got the sale and does not deserve the commission.

Good service

I had an amazing experience with v12 classic cars and Motors. Liam was absolutely brilliant — so patient with us throughout the whole process, and his work ethic was outstanding.
I also want to give a fantastic mention to Jinn. Both Liam and Jinn were incredibly helpful with the purchase of my new car and made everything smooth and enjoyable from start to finish.
Fantastic service all around. Thank you so much — we will definitely be buying from you again!

I travelled down from Scotland to Wolverhampton to view a car, it was ready for me, fully valeted.
The staff were helpful and informative.
Ed the sales agent talked me through the vehicle, finance options, extras, and was not pushy.
Negotiations were amiable, and a deal was struck.
I would recommend V12 as a professional and fair car dealer

Handed over the money for the vehicle including high pressure after sales package, that I felt was not needed.
After one and half hours they told me the hand over could not be completed due to ‘incorrect’ I D, documentation , even though I explained to them at the time what I had; no receipt no money I’ve left it this matter with my bank fraud department.

I had a great experience purchasing a car yesterday with Richard at V12 Wolverhampton, He was easy to deal with, genuinely helpful.

Everything I asked for was sorted without any issues, Richard made the whole process smooth and straightforward from start to finish.

I'd happily recommend him to friends and family looking to buy a car.

Simon and rich was so friendly and polite through the process

Avoid this company at all costs. We bought a car from them for nearly 15k. When we took the car for a test drive, we were only allowed to take it on a short route hence so we did not really get a good feel of the car.
So we bought the car and then after few days of driving we noticed things that were not right.
The stop-start not working, problem with front suspension and then the worst of all the red warnings engine management came on “oil pressure default stop the car now” came up on the dash.
So we try to call them and let them know the issues. We would speak with them and they would promise a call back on the number of time and they would never call back.
So every-time we would call they were just passing the buck and they would say they would say we look into the case and they will call us back within the day which they never did.
So we were very upset and frustrated.
We tried to give the car back as it had or supposed to have 3 months warranty but they would not take it back.

Avoid this company at all costs and save yourself money and headaches.

From the outset me and my wife had the hard sell. More chips on the car (a 4 year old Citroen ec4 shine at over 10k) than I would have liked but the best didn't appear until I got in and the mess was beyond acceptable. I sent it back to be valeted and it came back as bad again. Then when I popped the bonnet it had obviously not been cleaned from new. But wait, it gets worse, the AC blows hot, whi h I didn't discover for 6 days until it was hot enough. A garage has told me it has been overcharged with a heap DIY self fill kit and so the gas has no room to expand. Now, the history shows that during a main dealer health check in February the ac system was spot on, further evidence being that I have just found the exact fit security screwdriver for the ac schrader valve which h they must have dropped in the car after messing with the ac. Now, so far I have sent 2 emails and had nothing. Their reviews were apparently good but having dug deaper now, there are whole facebook pages filled with angry customers who ha e taken their ars back weeks ago and still not had their money. The customer service ice number is also a massive waste of space. AVOID AT ALL LENGTHS.

Paid around £15,000 cash, Poor customer service, poor vallet when collecting the vehicle.
Previous owners personal information still on vehicle including their address and contact information and their friends contact information.
Rubbish from previous owner in Vehicle including hair and spilt hot chocolate that was hidden by sales person sitting in the seat.
Rushed around the Vehicle so things were not noticed until the Telford Welcome station on way home.
Promised several calls from managers of dealership and aftersafe support.
Partners vulnerable situation was used as a tool to buy extra addons.
I would not recommend, Plenty of emails and Images sent and available

Already spoke to Aftersale and all they gave me was £50 for the Vallet I had to pay for.