V12 Sports And Classics - Wolverhampton Reviews 

From the FIRST CONTACT, UNTIL THE HANDING OVER OF THE KEYS, THE EXPERIENCE WAS A DELIGHT! THE ATMOSPHERE WAS WARM AND WELCOMING! (shame about the coffee, EYAK! ) SERIOUSLY THE CAR RUNS WEL( ONLY BEEN AROUND TOWN, NOW I WILL TEST THE VEHICLE ON THE MOTORWAY!!

Great service

Bought a car from v12 Wolverhampton after seeing it on the car guru ad. Called up to reserve it and book a test drive.
The car was all ready and waiting when I turned up . Looked as per the add bar a few scratches on the bonnet which where not mentioned in the add...but what garage does!.
The staff where all polite and professional. Josh who we dealt with seemed fairly knowledgeable and not to arther daily in his sales pitch.
They keep you topped up with free hot drinks and there was no real pressure to buy.
Test drove the car and decided we would buy. They had mean while valued are trade in ,they use bca to value them so don't expect top dollar.
We then listened to the extra sales on the warranty the car body work protection and tracker extras.
We decided just to take out the two year warranty. They then announced they would throw in the body work protection as well. Very nice.
We dud all the relevant paperwork to go for the same day purchase which took about 30 mins .
Then the car was ours the whole process was about 2 1/2 hrs.
Only thing I would say is in his pitch josh said it took 50mins to apply the body protection and interior protection. From the point we said yes the car was never out of view that long. Also few wax marks on the bonnet where still visible. So I think maybe they had already added it prior to are test drive and where then trying to sell it to me.....just saying.
In total though I would deal with v12 again.

We turned up to the showroom not realising you needed an appointment and because we hadn't booked an appointment they made a point of it, almost telling us off and told us about a customer they had seen that day that was a walk in and didn't buy a car and they didn't appreciate time wasters...but they will still see us, like they was doing us a favour. We took a car for a test drive, liked it and was prepared to purchase. They prepped our PT/ex price but wouldn't tell us what that was until we'd listened to all the extras they wanted us to buy. Joshua the salesman said that's not important, listen to this first. Not listening to anything we said or asked. He knew that the sale was dependent on the PT/ex price. When it came to being told the 'numbers' Joshua didn't like it when we reminded him of our conversation about what we wanted for our car, he said 'you're never going to get that' so we said no at that point because he was starting to become rude. Then he walked off insisting on talking to his manager to increase their offer. In the meantime his colleague suggested to him that we was becoming a problem and was he ok. My husband walked over to Joshua and asked for our key and service book back because we wanted to leave. At this point the service book was hidden under a piece of paper as if we wasn't allowed to leave until we'd heard their second offer. Again my husband asked for our key etc back, Joshua walked off swearing at my husband. Bearing in mind there was customers including kids in the showroom at this time, all of the staff we very defensive making us feel uncomfortable. This was the strangest experience, a cattle market conveyor belt of a showroom with a disregard for customer service. Please take this feedback as you wish but something tells me that this garage won't take a blind bit of notice and will continue treating their customers the way they do.

Honest, hard work, positive.

staff were friendly, welcoming and knowledgeable.

A friendly place staff go out of the way to help you, relaxed enviroment

Great service and no hard sell, efficient and straight forward simple process. They even pick you up from the local Train Station if you’re travelling to collect your car (Wolverhampton site) Highly recommended. Keep it simple, it works.

When we first phoned v12 after seeing an MG car on Autotrader we were put through to reception who said they had the best deals for finance so were put through to the finance team.
We then spoke to Sandro simoes from the Hinckley branch whose spoke about different finance options however nothing suited ourselves and we decided to go ahead with a cash purchase.

We felt like the tone from Sandro had changed and he did advise us the car would still be sold to us. We had seen the car on the 13th of September and they wanted us to collect and reserve the car on the same day however we were coming from Scotland so we had to arrange a flight that suited us and was cost effective.

I then was told to pay a £300 reservation fee on the 16th of September as we were collecting the car on Saturday the 20th of September. I was told that the car would be taken off of auto trader so we had peace of mind.

On the day of collection, we arrived at 10am baring in mind I had received a phone call and text message confirmation on Friday to confirm our appointment and that the car was going to be ready and fully cleaned for us. I was also told by Sandro that the appointment would take less than an hour as it was a cash purchase and again we were driving the car back home so this would take at least 4 hours.

Arriving at 10am they told us that somebody else has reserved the car??…..
We were speaking with Kully from the Wolverhampton branch who advised the car had not be taken off of auto trader so somebody else has reserved the car and our £300 reservation fee was no longer valid and it had been refunded however this was a lie as they advised the refund was in process however we received the refund after phoning two weeks later?…

Kully then advised that the other buyer was coming in today to sort out her finance agreement and to test drive the car. He advised if she is not happy then the car would be ours??…

We had gotten a 6am flight to arrive at 7am. We were picked up by family from Birmingham airport and taken to this appointment for when V12 opened at 10am to be told to wait until 11.30am so the other buyer could test drive and sort out her finance agreement.

After waiting and waiting my father came who advised and showed proof of emails, phone calls and text messages to confirm that the car was ours. After being told no many times my father advised that this was illegal and that we are going to sue V12 to which the manager advised the other buyers finance has not gone through so the car is now ours?…

The service was absolutely appalling, the staff were clueless and due to this terrible interaction at this point we didn’t even want the car.

My wife who was in Scotland with a newborn baby was continuously phoning to be told we are unsure as to how this has happened and a manager will be on sight. She was told this three times to which no manager appeared.

It was not until 2.30pm that we received the car but would not recommend anyone to use this company as it is atrocious and the service was a joke.

Third car from the Wolverhampton great service, Thanks Tony.

Great service received from Sales (Richard) to handover from the Wolverhampton branch, would definitely recommend and use again

I had my e pace jag for less than 24 hour, before the engine management light came on. Wanted to speak directly to the Wolverhampton dealer. Not possible. Had to contact warranty 2000 who have to find me a garage. Fault relates to exhaust system DP..This is not a new problem, clearly AA and all the other check are pointless. £14000 later I'm waiting for a garage to fix my car joke!! Oh yes I also gave to hire a car despite the dealers telling me otherwise. Dont buy from these people. I would like a full refund but they have nothing but excuses. Nice showroom hiding the rubbish that comes out of their mouth. Worst is that before buying I asked Joel in head office if I needed to worry about anything on the car. Another lie Also I was put on hold for over 2 hours in total when making 2 calls rubbish service.
I wish they would just give me back my money as I know this car will be spending a lot of time in garages!!!
Please follow up my complaint cause no one is answering the complaints line either!!!
. Very angry H Brown

I had a very disappointing experience with V12 Classics in Wolverhampton. I saw a car online, really liked it, and decided to reserve it. I paid the reservation fee, completed all the finance paperwork, and thought everything was sorted.

The very next day I received a call saying the car had already been sold and wasn’t even on their lot. How is that possible when I had just gone through the finance process the day before? This made me feel like they knew the car wasn’t actually available but still allowed me to waste my time and effort.

The salesman I dealt with (Sarda) was polite and helpful, but the overall experience left me frustrated and angry. I did get my reservation fee back and was told the finance application wouldn’t be processed, but that doesn’t excuse the poor communication and lack of honesty.

No alternative options were offered, no attempt to make things right. Just a “sorry, the car is gone.” That’s not the level of service you expect when making such an important purchase.

Based on this first experience, I wouldn’t recommend this company. Very poor customer service and misleading practices. Avoid if you can.

Welcomed to v12 sports left alone to wander. Found the car we wanted. Excellant device. Everything explained clearly. Could not ask for more. Will return again. Thank you all at v12 sports. Tony

Very friendly staff and always willing to go the extra mile to help

The salesman told me my mg hs has full sevice history.,but that was not true. When a warning light came on the dash i phoned my local mg dealer they asked if it had sevice history i said yes, but when they cheaked it they told me there is no sevice history at all, so there is no 7 years warranty at all.but the3 car is only three yeas old.

Great bunch of guys, made the whole process nice and sweet, test drive was super smooth hence the purchase. A nice touch is the AA report very comprehenive and gives you worry free driving.

Price could have been a little lower but hey ho it's a competitive world out there, all in all a great buy, car was in great condition inside and outside.

As soon as I entered was greeted by really nice guy was so helpful even though he said he was new to job so courteous and a pleasure to deal with