Valentine Wigs UK Reviews 

155
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpful, compassionate staff, who often go above and beyond to assist with choices and queries. Many people appreciate the high-quality products, wide selection of styles and colors, and how natural the wigs look, which helps them regain confidence. The ordering process is described as easy and seamless, with quick delivery, proactive communication, and competitive pricing for quality items. However, some customers also noted issues with customer service, including rude replies and concerns about communication.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing delight with the quality and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and personal service.... See more

Order

People report positive experiences with order, often highlighting great prices and excellent customer service... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent... See more

Service

Users describe positive interactions with service, highlighting it as exceptional, faultless, and personal.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a wig wearer for years and thought I'd found my favourite and trusted supplier until I discovered Valentine Wigs. The customer service is excellent and almost feels personal. Each item is ca... See more

Company replied

Rated 5 out of 5 stars

I purchased a Bailey wig by Rene of Paris , in Colour Irish Spice , I love it the service from Valentine wigs was excellent, it arrived super quick and was packaged very well , I found the website... See more

Company replied

Rated 5 out of 5 stars

I recently made my first purchase from this company and I can honestly say the service I received was exceptional. I had left it rather late in placing my order and had a fairly tight window from t... See more

Company replied

Rated 5 out of 5 stars

Have bought and reviewed wigs from this company before - all excellent , good prices and great communication . Thus time bought accessories , mistake was made with one product . Emailed them, same day... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Founded in 2005 with a purpose – to passionately provide our customers with a Personal and Discreet Shopping Experience. We are committed in ensuring you are delighted with our quality customer service. Your satisfaction is our guarantee. Don't hesitate to call us on 01453 624 624 (Mon-Fri 11.00am - 3.00pm) for helpful and attentive support. You can be assured of our very best attention at all times.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

155 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(155)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great find 👏

I stumbled across this company after using another wig company for many years. I couldn't believe the difference in most of their prices ...same wig 10 or even 20% cheaper !
I've had a few wigs now from Valentine wigs and have never looked back. Super company and same great service . Keep it up Richard,Mary and Co . !

May 31, 2021
Rated 5 out of 5 stars

Amazing customer service

I have been a repeat customer about 6 times with Valentine Wigs. Not just because they are the cheapest, but their customer service is excellent. A gorgeous friendly helpful team. They also have a loyalty scheme and regular offers/discounts.
I really wouldnt go anywhere else.

May 26, 2021
Rated 2 out of 5 stars

The only reason I gave this 2 star…

The only reason I gave this 2 star review is brcause I ordered my hair piece and was expecting it to be here and delivered waz not told until I actually finally got through to Richard that it actually hadn't been ordered which was a bit of a let down az was wanting it for a special occasion I've never had any problems before until now

May 26, 2021
Valentine Wigs UK logo

Reply from Valentine Wigs UK

Hi Ann, really sorry you are disappointed with the delivery times of Jon Renau wigs. They are ordered directly from their warehouse in California and, just in case you missed it, it does state on every Jon Renau product page on our website:
"Please Note: We order in Jon Renau wigs direct from the manufacturer in America usually on a fortnightly basis. Please allow up to three weeks for your item to be delivered to you."
Hope this helps to explain why there was a delay with your order.

Rated 5 out of 5 stars

Lovely company to deal with

I’ve ordered a few wigs from Valentine’s. Their communication is always good. They have gone out of their way to source something which wasn’t available in the UK for me and their loyalty bonus scheme is brilliant.

May 26, 2021
Rated 5 out of 5 stars

Valentines are fabulous

Valentines are fabulous. They are everything you could wish for in a company that you are buying from. I have total confidence when purchasing anything as I know advice or help are only a phone call or email away. I have bought from several wig companies over the years but when I found Valentine Wigs they are the only one I buy from now. I do wish I had found them years ago. Their professionalism but very friendly and down to earth approach is so nice and refreshing it makes you feel that you’re a member of an exclusive club with friends. The fact they are based in the UK also makes a difference.

May 26, 2021
Rated 5 out of 5 stars

I would highly recommend Valentine…

I would highly recommend Valentine Wigs, they have extremely competitive prices, excellent customer service and regular offers and discounts. You are kept up to date with the progress of your orders and delivery. Now I've found Valentine Wigs I'm going nowhere 😀

May 26, 2021
Rated 5 out of 5 stars

Highly Recommend

I have bought a couple of lovely Noriko wigs from Valentine wigs and was extremely happy with my purchases was updated with my order every step of the way and they are extremely competitively priced highly recommend ❤
Doreen.

May 26, 2021
Rated 5 out of 5 stars

Valentine wigs are an amazing company

Valentine wigs are an amazing company, they’re customer service is second to none, there’s always someone ready to help with any questions or queries you may have. The hair pieces I’ve brought have always been to the highest of quality.

May 25, 2021
Rated 5 out of 5 stars

This the best wig company I have found…

This the best wig company I have found I trust the caring and helpful service.
If I need advice I can call and discuss colour fit and style with members of Valentine wigs. They go out of their way to give the best service and price always value for money, No problem or fuss if you need to return the item if it's not right for you.
I would fully recommend Valentine wigs with complete confidence knowing that this great company and amazing warm friendly staff helped me gain my confidence back with my ongoing hair loss problem
There is no embarrassment when receiving your wig in the post completely discreet. Thank you to all at Valentine wigs

May 25, 2021
Rated 5 out of 5 stars

Excellent...

Consistently provide excellent customer service, quality products and best prices. It's always a pleasant shopping experience with helpful before sales advice if needed. Purchases have always been packaged safe and discreetly and with a useful informed delivery status. I genuinely highly recommend shopping at Valentine Wigs.

May 25, 2021
Rated 5 out of 5 stars

Happy Bunny

So I usually order from another wig UK based company ( with no problems) but found Valentine Wigs and the bonus is that they are always cheaper....so far had excellent service and delivery speed is great too!

May 25, 2021
Rated 5 out of 5 stars

I first met the wonderful people at…

I first met the wonderful people at Valentines about 2 and a half years ago at the start of hair loss journey, then I knew nothing at all about wigs, I thought 'monofilament' was some sort of mysterious wig lingo.
With the constant support from everyone at Valentines, their complete unfaltering kindness, tuition..(I needed it) and above all their deep sense of caring and compassion, nothing is too much trouble, I've gone from a very depressed person who lost her hair, back to my bubbly self who now 'rocks' wigs and matches them to my clothes.
I cannot praise enough Valentines, they go totally above and beyond. I don't think I'd be where I am today without having received this.
And I'd say their prices are the most competitive I'm the UK, and they're mega efficient.
Highly highly recommended.
Marks out of 10 Well easy that's 12! 🥰🥰🥰🥰🥰 Thank you Rich Bet, all of you much appreciated

May 25, 2021

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