Value Doors and Windows Reviews 

1,770
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I don't know if i was scammed or if they have gone into administration but I paid over £2500 for bifold doors in December and they have never arrived. No communication, the website no longer exists, e... See more

Rated 5 out of 5 stars

Order VD6530 I personally found this company great to deal with. I initially went on line which was a very easy process to choose a new front door. The company gave me a follow up call the following... See more

Rated 5 out of 5 stars

From my initial enquiry all the way through to fitting my experience with Value Doors has been exceptional. Everyone i have spoken to on the phone has been friendly & helpful. Special shout out to our... See more

Company replied

Rated 5 out of 5 stars

VERY IMPRESSED! Liam was phenomenal—so helpful, zero pressure, and always on hand with advice and support. TRULY FAULTLESS customer service. We ordered a black aluminium kitchen window, French... See more

Company replied

Company details

  1. Door Shop
  2. Door Supplier
  3. Double Glazing Installer
  4. PVC Windows Supplier

About Value Doors and Windows

Written by the company

Here at Value Doors, we offer a range of external doors supply only and fully fitted across the UK. We differ to others as we are an online door company where customers can buy their doors online and pay by card, Klarna, 0% interest free finance or over 10 years. We never send a salesman into your home, only your local, professional door installer. With a door range that varies from composite Doors, aluminium bifold doors, aluminium French Doors and sliding patio doors with fast lead times. Get your new door from Value Doors today after looking at our excellent Trustpilot reviews there is only one right choice to make. uPVC doors are also available as well as uPVC windows both supply only and fully fitted. You can order your doors fully online in minutes from anywhere in the world as we have invested huge capital into building our own bespoke online door builders. Having thousands of reviews on Trustpilot brings us more and more door orders here at Vale Doors as customers trust that we will provide the best service possible. Not only do we supply the best doors we also provide the best customer service possible and strive to achieve the highest standards.

Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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3.8

All reviews

(1,770)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great doors, servie and price

Got a quote from Liam for two Comp doors, price was much better than a local company i tried,doors look great and were deivered really quick. SPOT ON

January 10, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review! It's wonderful to hear about your new 48mm timber core composite door and how great it looks. Thank you, Alice

Rated 1 out of 5 stars

Please do not order or pay a deposit…

Please do not order or pay a deposit for this company. They get you to pay a deposit send the survey out, 4 hours late, and offer you a completely different door to what you originally designed. They say they have upgraded you for free, like they are doing you a favour. When your door design shows something completely different and you try to refund or cancel your order, they tell you your deposit is non refundable, My point is, you haven’t fulfilled your promise so why should I lose my deposit? So if you use them it’s at your own peril. It’s a shame I can’t add a photo 🤔 it’s laughable the door they wanted to give me.

January 24, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your review. We have since resolved all the issues and if you need further assistance, please contact customer service at customerservice@valuedoors.co.uk

Rated 5 out of 5 stars

Amazing service

Amazing service, lovely doors. Great installation, by a very polite and skilled person. Clean and tidy afterwards. The only downside is limited choice of lock options when ordering the doors. Otherwise very pleased. Would recommend.

January 23, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review! We are delighted to hear about your experience with us. We will consider your feedback and explore our lock options. Thank you, Alice

Rated 5 out of 5 stars

Very fast and effective service

Very fast and effective service. The door was great and the installation turn around time from order to survey was very quick.

January 9, 2025
Unprompted review
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Reply from Value Doors and Windows

Thank you for your 5-star review! We're thrilled to hear about your experience with us, particularly regarding your installation. Thank you, Alice!

Rated 5 out of 5 stars

Excellent service and great quality…

Excellent service and great quality product installed. Highly recommended company.
VD-3148 - Mohammed Khan

January 22, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review! We are happy to hear about your time with us. Thank you again, Alice

Rated 5 out of 5 stars

Available with black hinges!

We placed our order on line right on Christmas and we have had the installation today! The whole process has been very straightforward and gone off with no glitches. Our new front door looks fantastic and feels/sounds secure. Our door is black on the inside and the visual we had on our quote showed white hinges. Although I was advised black hinges were not an option I was prepared to compromise as I was happy with the price. I was delighted to find that when our door was installed, the hinges had a black finish. Great service all round. Would definitely recommend.

January 16, 2025
Unprompted review
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Reply from Value Doors and Windows

Thank you for your 5-star review! We are thrilled to hear about your experience in getting your new front door with us. We're glad you had a wonderful time. Thank you once again, Alice!

Rated 5 out of 5 stars

Composite Door

I ordered a composite door for shipment to the Falkland Islands and everyone in the company was extremely helpful with information and phone contact to get things right. I highly recommend Value Doors.

August 1, 2024
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review! We are thrilled to hear about your new composite door. We're glad we could assist you in achieving your home goals. Thank you, Alice

Rated 4 out of 5 stars

Prices were outstanding

Prices were outstanding! Fitter was fab nothing tp much trouble. He knew what to do without fault. Only niggle if I had to pick was too many different phone numbers callin regarding the job and I was hesitant to answer incase it was a scam. Hence 4 not 5 star. Other than that I couldnt fault the service from anyone at value doors. Thankyou door is fantastic quality for the money

November 24, 2024
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your review! We are glad to hear that the door looks great. We will check the phone numbers to ensure this doesn't happen again. Thank you, Alice!

Rated 5 out of 5 stars

Great job from start to finish

Was a little apprehensive at using an Internet company but the service we received from value doors was excellent the pricing structure was easy to use as was the choice of doors available and different styles they supply was superb you go on their site start a build (don't worry about exact sizes as they send a surveyor out to measure up) you go through all the different styles, colours, what type of glass, locks and hinges they just have it all covered it's a very easy process from start to finish. Had the door fitted today by Scott and the end result is superb he was quick efficient very clean and took away the old rubbish and door I couldn't be happier with the job it has exceeded all my expectations well done Value Doors.

January 14, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review! That's great to hear about your time with us. We are glad you were happy with the choices up for grabs. We will also pass the message on to Scott. Thank you again, Alice

Rated 5 out of 5 stars

Order Number 2677

Order Number 2677

We ordered a new front door and had it installed by Value Doors. Before deciding to go with Value Doors we had a number of companies around to quote. Value Doors gave us fantastic customer service compared to a number of large well known companies who were very pushy and used intimidating outdated sales tactics. Do not get drawn in by this. If you want a good quality product and service from order to install we recommend giving Value Doors a call.

January 11, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review! That's great to hear about your new front door. We are glad you had a great time with us. Thank you again, Alice

Rated 1 out of 5 stars

HERE WE GO AGAIN

HERE WE GO AGAIN. BAD COMMUNICATION BETWEEN SALES AND SO CALLED RECEPTIONIST BAD WORKMANSHIP AND MESSY.
WOULD NOT USE AGAIN
WOULD NOT RECOMMEND.
THATS MY OPINION, IF YOUR FELLING BRAVE AND FANCY DOING A TIDY UP OF PLASTERING AND PAINTING AND
PICKING UP OLD SCREWS AND WOOD
YOU GO FOR IT!!!!!.

August 19, 2024
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Hi James,

I'm sorry to hear you don't feel you could recommend us. We would absolutely expect our installation team to tidy the working area and leave this presentable. In regards to plaster work and painting, this is covered in our terms and conditions as something that may need addressing post install as removal of some existing doors may dislodge small pieces internally and require tidying up.

Please accept our apologies if we haven't delivered to our usual high standards in this instance and I hope you're happy with the installed product.

Many thanks
Value Doors

Rated 5 out of 5 stars

Undoubtedly positive experience

Undoubtedly positive experience. Value Doors responded quickly when I urgently needed a new door, then every steps of the door change happened in a professional manner. After a half a year use of our new composite door, it proved that we chose the best option.

June 5, 2024
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review! We're thrilled to hear that we were able to assist you in your time of need for a new door. It's great to know that the composite door is just as good today as when it was installed. Thank you, Alice!

Rated 5 out of 5 stars

Aluminium French doors - excellent product, service, price

I ordered some aluminium French doors. Very pleased with the help I received from Anne S and the doors, arrived on time and exactly to spec.

I did speak with customer services about some magnets and these were dispatched quickly so that they could be fitted by my builder.

I was very happy with the product, service and price.

IKS-727DEB VD 2032.

October 15, 2024
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review! We're thrilled to hear that you love your new aluminium French doors. We're glad you had a smooth experience with us and that our customer service team quickly resolved any issues. Thank you, Alice!

Rated 5 out of 5 stars

I am really pleased with my new…

I am really pleased with my new aluminium french doors. The sales process was very straight forward and the representatives have always been very helpful and quick to respond.

The doors arrived quickly and the quality is very good. They were simple to fit.

VD 5231

January 7, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your five-star review! We are thrilled to hear about your new aluminum French doors. It’s great that your experience with us was quick and helpful. Thank you, Alice

Rated 5 out of 5 stars

Great product

Great price quality excellent. Installation went perfect

January 3, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review! That's great to hear about your installation. Thank you Alice

Rated 5 out of 5 stars

Great experience

Great experience. Quick responses with any questions I had.
The door looks fantastic. The installer was really friendly, took his time to make sure it was perfect. And tidied up after himself.

January 2, 2025
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review. That's great to hear about your new door. It was even better to hear about how our installer was at the installation. Thank you Alice

Rated 5 out of 5 stars

A very tidy

A very tidy, professional job. The door looks great

December 24, 2024
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review! That's great to hear about your new door. Thank you Alice

Rated 5 out of 5 stars

Very happy

The door is great, fitters did a great job! Very happy.

December 20, 2024
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review! That's great to hear about your new door. Thank you Alice

Rated 5 out of 5 stars

Happy with my new door

Your fitters are very mindful of leaving the work area clean and tidy.
They are ready to answer any question asked patiently and thoroughly.
Very fast and efficient.
Thank you

December 20, 2024
Unprompted review
Value Doors and Windows logo

Reply from Value Doors and Windows

Thank you for your 5-star review! We are glad you enjoyed your time with us, especially our installers. Thank you Alice

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