Vanished VPN Reviews 55

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Been with them over 4 years. Started on the monthly plan, then once tested switched over to annual. Only issue was I had to cancel the monthly one, may of been able to transfer but didn't research. Ne... See more

Rated 5 out of 5 stars

Great Value and Great Product I've found my Invizbox2 to be stable, easy to connect and most importantly reliable. It delivers the content I want to watch over the different regions. I'm happy wi... See more

Rated 5 out of 5 stars

Top of their game, great customer service, have found they always find a solution to any problem I have encountered...even to the point of creating a 'work around' while fixing the complex issues th... See more

Rated 1 out of 5 stars

Super Upset! They guarantee total Refund within 30 days. I have bought the annual plan two days ago. I want to have the refund since Netflix Italy is 100% blocked. And? No way to have refunded.... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Protect your privacy and data while surfing the web, and remain anonymous. Anonymity, security & privacy for less than the price of a beer each month.


Contact info

4.1

Great

TrustScore 4 out of 5

55 reviews

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Rated 1 out of 5 stars

slow as sheit

slow as sheiit. cant torrent. accidentally paid for a second year. never use it. even made the mistake of buying two of this invizishield things

December 10, 2019
Unprompted review
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Reply from Vanished VPN

Sorry to hear about this. Speed can be influenced by a lot of things including your ISP. Our servers aren't throttled. If you'd like help with this, please contact help.vanishedvpn.com, and we can assist.

Rated 3 out of 5 stars

I do like your service a lot

I do like your service a lot. But are very few places I can connect from...Canada is not on list, for me this would have been awesome (unless there is one and I missed it)

November 27, 2019
Unprompted review
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Reply from Vanished VPN

Hi Monty.

We do have a VPN in Canada. Please check our setup guides for your device , and you will find a full list of all the locations where we have VPN servers https://www.vanishedvpn.com/setup-guides/

Rated 1 out of 5 stars

Can’t even login won’t except password…

Can’t even login won’t except password or username paid money and can’t use it

August 28, 2019
Unprompted review
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Reply from Vanished VPN

Hi William. This is an easy one to fix. Our Helpdesk will have you up and running, no worries. Please raise a ticket at help.vanishedvpn.com and we will help you

Rated 5 out of 5 stars

Top of their game

Top of their game, great customer service, have found they always find a solution to any problem I have encountered...even to the point of creating a 'work around' while fixing the complex issues they are challenged with constantly in this field.
Have been a subscriber since 2016 and have never felt the need to look elsewhere.
Keep it up Vanished!

August 15, 2019
Unprompted review
Rated 2 out of 5 stars

Ok product, but zero support

Hi just signed up with Vanished, as I preferred to use a local company to where I lived. Setting up their VPN for a 1st timer wasn't too bad, they have a lot of support articles and made it work on multiple devices.

Main issue is the customer support just isn't there. I understand you're not spending a lot and you can inundate them with questions, but certainly when setting up you need some help, and its just not there. Their phone number is a wrong number, theres no live chat and the email responses take a long time to answer. After the first email, they stopped answering full stop - I havent got a reply to anything further I asked.

Also they offer a device to connect to your modem to run VPN through WiFi, but even though I drive past their office every day, I'm forced to pay $16 postage and wait more than a week to have it delivered. This just makes using a local company even harder unfortunately.

Some technical issues include not being able to view my live stream CCTV with VPN running and emails/online messages often not coming through. Again hard to troubleshoot cos support isnt there. Also cant really get US Netflix up, but again cant ask about it cos no support.

So its ok, but not great, and am putting a lot of thought into changing VPN providers soon.

July 1, 2019
Unprompted review
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Reply from Vanished VPN

Hi Matt. I've looked into your ticket, and wanted to respond to the points that you've raised here. I can see that you contacted us 3 times, and asked the questions that you've raised here, and each time we responded with an answer within 24 hours, which is our customer service level agreement.

For the shipping issue, we don't hold any stock locally in Geelong, as the boxes are configured with your VPN credentials by the supplier prior to shipping from their office in Ireland. We believe that $16 is a pretty good deal for international shipping, but if you can find a better deal , please let us know.

ForUS Netflix, we have a 100% solid solution, and offer a money back guarantee. When you say that you can't 'really' get it working, can you be more specific ? If you'd like to raise this issue with our support team, someone will assist you.

For the CCTV, we have already suggested that you contact the manufacturer. The fact is that a VPN creates an encrypted tunnel. This may interfere with your CCTV, but the manufacturer needs to advise on how you fix that.

Rated 1 out of 5 stars

Not using it

Not using it - too complicated and got another VPN wjhich is easy to sue so waste of money

May 22, 2019
Unprompted review
Rated 1 out of 5 stars

Can't get it working!!!

May 4, 2019
Unprompted review
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Reply from Vanished VPN

Hi Leah. Please raise a ticket at help.vanishedvpn.com and our helpdesk team will assist you in setting up

Rated 1 out of 5 stars

Doesn’t work for Netflix on Apple TV

Doesn’t work for Netflix on Apple TV, so cancelled.

February 28, 2019
Unprompted review
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Reply from Vanished VPN

HI - The Apple TV is a device which doesn't support VPNs. The solution for this is to run the VPN on a router. We can supply a preconfigured router which is plug n play to help with this https://www.vanishedvpn.com/product/invizbox/ .

Rated 5 out of 5 stars

Vanished VPN renewal

I've recently renewed my subscription to Vanished VPN, the past 12 months have been faultless, I connected first time, every time I needed VPN services. I would recommend Vanished VPN to anyone who is looking for a reliable VPN solution.

February 3, 2019
Unprompted review
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Reply from Vanished VPN

Thanks for the feedback.

Rated 4 out of 5 stars

4 at present.

4 at present.
IF they give the Overseas content they say. Then it'll be 5+++.

February 2, 2019
Unprompted review
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Reply from Vanished VPN

Please follow us on Facebook or Instagram as we regularly publish tips on how to access streaming services. Also, have a look at the Sports / Film & TV sections on our site, where there a re a load of guides. https://www.facebook.com/vanishedvpn/

Rated 3 out of 5 stars

It still drops out a lot on my iPad but…

It still drops out a lot on my iPad but overall it has good connection. Also the instruction on youtube doesn't tell you where to get the secret code. You have to search in Help on their website.

January 14, 2019
Unprompted review
Rated 3 out of 5 stars

Vanished VPN's weakness is their back…

Vanished VPN's weakness is their back end - due to billing weirdness I have been disconnected for the last five days. Their support have not been able to sort the problem out and seem like they might be overwhelmed; judging by response times.

This is the 2nd time I've had the same problem. Though the current situation is taking a long time to get nowhere.

The service works really well - when it's working.

I would give 5 stars for the service but the issue resolution process is lacklustre at best.

January 7, 2019
Unprompted review
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Reply from Vanished VPN

Sorry to hear this. We're improving our support and self help documents all the time. Let us know if you are still having issues.

Rated 2 out of 5 stars

I had high hopes for this product and…

I had high hopes for this product and am somewhat disappointed. Firstly, in trying to set up my system I found the information misleading (for instance 2 passwords), I sent a query but two of my questions were unanswered....I shall try again!!

Secondly, I purchased the invibox and after a fortnight it still has not been delivered.....I await with interest

December 1, 2018
Unprompted review
Vanished VPN logo

Reply from Vanished VPN

Hi David. We have a different password for the VPN & Your account on our site for security reasons, to ensure that your account details (including credit card details) are completely secure. Hopefully the Invizbox did arrive. They normally take around 6 working days for delivery to Australia, but may have been impacted by Christmas post volumes.

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