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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, including well-organized delivery services. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with certain aspects of management, citing instances of perceived pressure to work extra hours and issues with communication regarding shifts and workload. A few other people also felt that the company's practices regarding self-employment and vehicle hire were unfair.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the supportive and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism and efficiency of... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Delivery service

Reviewers express satisfaction with the delivery service, highlighting well-organized operations and... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

VANR is a well-organised company with a management team that genuinely cares about its drivers. They are responsive and fair, making sure that your side is heard if any issues arise. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

I joined VANR in September 2024 and this is a second time to tell about my experiences.VANR is equal opportunity environment. You follow the policy set up and driven by the helpful managers you’ll hav... See more

Company replied

Rated 5 out of 5 stars

“I am happy working with the VANR team. Even though the job can be busy, the team and managers make communication easy. When I have an issue, it’s usually resolved quickly. The performance system is c... See more

Company replied

Rated 5 out of 5 stars

I’m so happy to share that this is my very first job, and I’m truly grateful to have joined this amazing company! Starting as a Parcel Delivery Driver, I’ve felt nothing but support and positivit... See more

Company replied


Company details

  1. Transportation Service

Written by the company

VANR Ltd is a ‘live’ delivery mobile phone app that connects consumers to the nearest ‘man with a van’ for any purpose at any time, using an integrated GPS system. The VANR app provides a flexible & professional service for consumers and businesses a...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As usuall I highly recommend Vanr…

As usuall I highly recommend Vanr company, because all college are great! I work in Vanr with pleasure!

March 26, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you so much for your kind words! We’re thrilled to hear you enjoy working with us and appreciate your recommendation. It’s great to have colleagues like you who make VANR such a positive place to be!

— VANR Management

Rated 5 out of 5 stars

Great job

Great job, I just started to work in this company and I'm feeling like a family. Thank you for giving me the opportunity to work with you.

March 15, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for your kind words and welcome to the VANR team! We’re really pleased to hear you’re feeling like part of the family already.

It’s great to have you with us, and we truly appreciate the hard work you’re putting in. We look forward to working with you and supporting you as you continue your journey with VANR.

— VANR Management

Rated 5 out of 5 stars

Very good experience.

March 19, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for your feedback! We’re glad you had a very good experience and appreciate you taking the time to share it.

— VANR Management

Rated 4 out of 5 stars

Good colleagues

March 4, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for your review.

We’re pleased to hear you’ve had a positive experience with your colleagues. We believe having a supportive and respectful team environment makes a big difference day to day.

We appreciate you being part of VANR and contributing to that positive atmosphere.

**VANR Management**

Rated 5 out of 5 stars

I’ve had a great experience working for…

I’ve had a great experience working for VANR. The team is supportive, organised, and always clear about expectations and performance standards. Hard work is recognised and rewarded, which keeps everyone motivated to perform at their best. Communication is straightforward, and there’s a strong focus on compliance and professionalism.

February 25, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you very much for your kind review.

We truly appreciate you taking the time to share your experience working with VANR. Our goal has always been to create a supportive, professional, and well-organised environment where expectations are clear and hard work is recognised.

It’s great to hear that you value the communication, structure, and compliance standards we work hard to maintain. We believe consistency and professionalism are key to long-term success for both the company and the drivers we work with.

Thank you again for your contribution and commitment — it does not go unnoticed.

**VANR Management**

Rated 5 out of 5 stars

A Supportive and Empowering Experience with VanR

I am grateful for the opportunity to work with VanR, and I appreciate all the staff who strive to provide the best. I was thoroughly trained and supported, which has enabled me to grow and excel in my role. This experience has been incredibly rewarding and motivates me to continue delivering exceptional results.

February 11, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for your thoughtful and encouraging review.

We are truly pleased to hear that your experience with VANR has been both supportive and empowering. Providing thorough training and ongoing support is a core part of our commitment to ensuring every team member feels confident, capable, and set up for success from day one.

It’s especially rewarding to know that you feel motivated and able to grow within your role. Your dedication to delivering exceptional results reflects the high standards we strive for across the entire team.

We sincerely appreciate your contribution and look forward to continuing to support your development.

VANR Management

Rated 5 out of 5 stars

Great team and colleagues

February 11, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for your positive feedback.

We are delighted to hear that you value the team and your colleagues. Building a strong, respectful, and supportive working environment is extremely important to us, and it’s great to know that this is reflected in your experience.

We appreciate you being part of the VANR team and contributing to the positive culture we continue to develop.

VANR Management

Rated 5 out of 5 stars

Work Hard

Jlove it good routes 90% of the tim.
E. The app is very useful and accurate. User friendly. The team works as a team.

January 31, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for the feedback! We’re glad to hear you’re enjoying the routes and finding the app useful and easy to work with. Teamwork is something we really value, so it’s great to know that comes through in your experience. We appreciate the hard work you put in and look forward to continuing to work together.

— VANR Management

Rated 5 out of 5 stars

VanR

Reliable company with good communication and timely payments. Smooth onboarding process and well-organised deliveries.

February 5, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for your kind words! We’re delighted to hear that you found our onboarding process smooth and our deliveries well-organised. Clear communication and timely payments are very important to us, and we’re glad this made your experience a positive one. We look forward to continuing to work with you.

— VANR Management

Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with this company. The service was quick and smooth, and the staff were very helpful and polite throughout. Everything was clearly explained, and the delivery was right on time. The overall quality and professionalism truly impressed me. I would definitely use their service again and highly recommend them to others. ⭐⭐⭐⭐⭐

February 5, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for your feedback! We’re delighted to hear that you had such a positive experience with our service. Clear communication, professionalism, and timely deliveries are things we take pride in, and it’s great to see that reflected in your review. We appreciate your recommendation and look forward to continuing to provide excellent service.

— VANR Management

Rated 5 out of 5 stars

Great courier fim

I recently started working with VanR, and I can honestly say it’s been one of the most positive professional experiences I’ve had. From day one, the team has been welcoming, organised, and genuinely supportive. Communication is clear, expectations are fair, and there’s a strong sense of respect between management and drivers — which isn’t always easy to find in the logistics industry.
What really stands out is how professionally the company operates. Routes are planned efficiently, equipment is reliable, and there’s always someone available if you need guidance or support while out on the road. The work environment encourages accountability while still recognising the hard work that drivers put in every day.
VanR has created a culture where you feel valued, not just like another number. If you’re looking for a courier company that combines professionalism with a strong team atmosphere, I’d absolutely recommend working with them.

And to ensure a continuous professional service, they even give financial rewards to high achievements.

Looking forward to working with VanR

February 4, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for your kind words and detailed feedback! We’re thrilled to hear that your experience with VanR has been positive from day one. Supporting our drivers, maintaining clear communication, and fostering a respectful and professional work environment are priorities for us, and it’s fantastic to see that reflected in your experience.

We truly value the hard work and dedication of our team, and it’s great to hear that our approach to route planning, equipment reliability, and recognition of achievements is making a difference. We’re looking forward to continuing to work together and supporting your success at VanR!

— VANR Management

Rated 5 out of 5 stars

VanR is really good at incentivising…

VanR is really good at incentivising hard work with bonuses, which gets good results for the company and rewards and recognition for the drivers.

January 28, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for your kind words! We’re delighted to hear that our approach to rewarding hard work and recognising achievements is making a positive impact. Our drivers are a key part of our success, and we’re committed to supporting and motivating our team every step of the way.

— VanR Management

Rated 5 out of 5 stars

Working with VanR - my experience

I’ve had a solid experience working with VANR. Well-structured, expectations are clear, and performance is genuinely recognised and rewarded. Routes are organised properly, communication is straightforward, and the standards are consistent, which makes it easier to stay focused and deliver at a high level.

Management deserves credit as well - support is there when needed, and good work doesn’t go unnoticed. That makes a big difference in a role like this, where effort and reliability matter day to day.

Overall, VANR provides a professional environment where hard work is valued, and I’ve enjoyed being part of the team.

January 21, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for taking the time to share such thoughtful feedback — we really appreciate it.

At VANR, we work hard to create a structured, supportive, and professional environment where expectations are clear and effort is recognised. It’s great to hear that this has come through in your experience, from route planning and communication to day-to-day support.

Our team is built on reliability, consistency, and high standards, and feedback like this confirms we’re moving in the right direction. Thank you for being part of the VANR journey and for the commitment you bring every day.

VANR Management

Rated 5 out of 5 stars

Best company and best team

Best company and best team, reliable and helps you do the job best. Thanks

January 8, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for your kind words and positive feedback.

We’re really glad to hear you’ve had such a good experience with the team and that you feel supported in doing your job well. Your appreciation means a lot to us.

Thanks again for being part of VANR.

VANR Management

Rated 4 out of 5 stars

VanR Personal Experience

Working with VanR has been a good experience. I started at the end of September 2025. At first, the workload was very overbearing on my first day I did not finish a bag due to how I set up the bags, but thanks to Azim I was able to handle the workload.

January 8, 2026
Unprompted review
VANR logo

Reply from VANR

Thank you for taking the time to share your experience with VanR.

We’re really pleased to hear that, despite the initial challenges on your first day, you were able to settle in and manage the workload with the right support. Starting any new role can feel overwhelming, especially in the early days, so it’s great to know that Azim was able to step in and help you find your feet.

We appreciate your feedback and wish you continued success with us.

VANR Management

Rated 5 out of 5 stars

Great manager service with helping me…

Great manager service with helping me resolve issues at a fast pace and with patience

December 30, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your kind feedback. We’re pleased to hear that you’ve had a positive experience and that our management team was able to assist you promptly and patiently. Your recognition means a lot, and we appreciate your continued contribution to the team.

Kind regards,
VANR Management

Rated 5 out of 5 stars

Overall

Overall, a positive and professional company to work with. Clear communication and supportive management.

December 27, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your feedback. We’re delighted to hear that your experience with VANR has been positive and that you find our communication clear and management supportive. Your input is greatly appreciated, and we look forward to continuing to work together.

Kind regards,
VANR Management

Rated 5 out of 5 stars

Working since June 2025 overall good…

Working since June 2025 overall good family company very professional and dedicated management, a vibrant multi cultural employees everybody communicate and help each other

My kind regards to Mr. Batchelor and management team
Happy to be part of the team.

December 30, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you so much for your kind words and for taking the time to share your feedback. We’re thrilled to hear that your experience since June 2025 has been positive. At VANR, we pride ourselves on fostering a professional, supportive, and multicultural environment, and it’s wonderful to know that you feel part of the team.

Your dedication and contribution are greatly appreciated, and we look forward to continuing to work together.

Kind regards,
VANR Management

Rated 5 out of 5 stars

Great Company to Work For with Excellent Support and Opportunities

I’ve been with VANR for some time now, and I can say it’s a great company to work for.

The company is highly organised, making daily work activities smooth and manageable. Management is very helpful, always available to offer guidance. Colleagues are friendly and team-oriented, creating a positive work environment.

I really appreciate the company’s recognition of hard work and extra effort. In addition there are opportunities to earn extra through incentives and bonuses, as well as chances to progress further. Overall, a reliable and rewarding company in the courier industry.

December 30, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you very much for taking the time to share such a positive review.

We’re really pleased to hear that you’ve had a great experience working with VANR and that our organisation, management support, and team culture have made your day-to-day work enjoyable and manageable. Creating a supportive, well-structured environment where hard work is recognised and rewarded is something we genuinely strive for.

It’s also great to know that you value the opportunities for progression, incentives, and bonuses—we believe these are key to building a motivated and successful team.

Thank you for being part of VANR and for your continued commitment and effort. We truly appreciate it.

Kind regards,
**The VANR Management**

Rated 5 out of 5 stars

Friendly and responsive OSM's

Friendly and responsive OSM's. I had a great experience working through the Christmas rush, training ride-along, and sharing the VANR customer service.

December 30, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your kind feedback.

We’re really glad to hear you had a positive experience, especially during the busy Christmas period. Supporting our drivers through proper training, ride-alongs, and responsive OSM support is something we take seriously, so it’s great to know that came through.

Thank you for being part of the VANR team and for helping deliver great customer service during such a demanding time.

Kind regards,
**The VANR Management**

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