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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth service delivery. However, some people were dissatisfied with the management, mentioning that certain managers were rude and pressured them into working excessive hours, leading to a difficult experience. A few other people also felt that the company's practices regarding workload and payment were unfair, leading to a universally poor experience for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the supportive and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the easy-to-use... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Delivery service

Customers had positive experiences with delivery services. Reviewers consistently praise the well-organized... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think that one of the things I like the most in working for VanR is the communication between owners, management and all the delivery associates, it’s always so good to have good communication at wo... See more

Company replied

Rated 5 out of 5 stars

VANR is a well-organised company with a management team that genuinely cares about its drivers. They are responsive and fair, making sure that your side is heard if any issues arise. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

I joined VANR in September 2024 and this is a second time to tell about my experiences.VANR is equal opportunity environment. You follow the policy set up and driven by the helpful managers you’ll hav... See more

Company replied

Rated 5 out of 5 stars

“I am happy working with the VANR team. Even though the job can be busy, the team and managers make communication easy. When I have an issue, it’s usually resolved quickly. The performance system is c... See more

Company replied


Company details

  1. Transportation Service

Written by the company

VANR Ltd is a ‘live’ delivery mobile phone app that connects consumers to the nearest ‘man with a van’ for any purpose at any time, using an integrated GPS system. The VANR app provides a flexible & professional service for consumers and businesses a...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Working at VANR has been a rewarding…

Working at VANR has been a rewarding experience. The company values its employees, promotes teamwork, and provides a supportive environment that makes the job enjoyable. Management is approachable, safety is always a priority, and there’s a real sense of pride in making sure deliveries are done right. It’s great to be part of a team that’s both professional and positive.

August 30, 2025
Unprompted review
VANR logo

Reply from VANR

Hello

Thank you for your positive review.
We really appreciate you taking the time to share your experience with VANR.

Kind regards,

VANR Ltd

Rated 5 out of 5 stars

Very good service

Very good service

August 13, 2025
Unprompted review
VANR logo

Reply from VANR

Hello

Thank you for your positive review.
We really appreciate you taking the time to share your experience with VANR.

Kind regards,

VANR Ltd

Rated 5 out of 5 stars

Since joining VANR everyone has been…

Since joining VANR everyone has been supportive and also good management who listen

August 13, 2025
Unprompted review
VANR logo

Reply from VANR

Hello

Thank you for your positive review.
We really appreciate you taking the time to share your experience with VANR.

Kind regards,

VANR Ltd

Rated 4 out of 5 stars

The work is demanding but you can earn…

The work is demanding but you can earn good money if you put the work in.

August 12, 2025
Unprompted review
VANR logo

Reply from VANR

Hello

Thank you for your positive review.
We really appreciate you taking the time to share your experience with VANR.

Kind regards,

VANR Ltd

Rated 1 out of 5 stars

One of my mate complaining about route…

One of my mate complaining about route cuts..this 3rd party company work for Amazon but they rule you like you are slave of vanr. They signed you up as self employed but push you to work extra and support Fola senior OSM very rude if you don’t accept your are out of company and don’t hire their van they rip u off and take all your money and someone should educate them about self employment work system…I wish Amazon should kick out all these 3rd party companies and hire own drivers. Now be Alert 🚨 yeah after my comment Vanr team will respond me so anyone who read my comment this is not dodgy review.. they will say aaww you don’t work for company so you are doing false accusations with false reviews.

July 30, 2025
Unprompted review
VANR logo

Reply from VANR

Hello Ivo,

Thank you for your review.
We understand that your comments relate to a friend’s experience, but after checking our records we can confirm that you yourself have never been engaged by VANR Ltd.

Because this feedback is second-hand, we’re unable to investigate the concerns properly.
If your friend wishes to raise an issue directly, we’d be happy to look into it—please ask them to email info@vanr.co.uk
with their name, dates, and any supporting details so that we can review the matter thoroughly.

We always take genuine feedback seriously and aim to maintain fair and professional working relationships.

Kind regards,

VANR Ltd

Rated 3 out of 5 stars

bonus possibility…

They have a 100£ bonus for 1st place performers as well as 2nd and 3rd.

August 5, 2025
Unprompted review
VANR logo

Reply from VANR

Hello

Thank you for your review.
We really appreciate you taking the time to share your experience with VANR.

Kind regards,

VANR Ltd

Rated 5 out of 5 stars

Review for VANR LTD – A Fulfilling Year of Growth and Opportunity

Review for VANR LTD – A Fulfilling Year of Growth and Opportunity

I’ve been working with VANR LTD as a courier driver for nearly a year now, and I’m proud to say that this journey has been both rewarding and motivating. As I approach my 1-year anniversary on the 28th of July, I can confidently say that VANR has provided me with a strong platform to grow professionally and personally.

The company has a well-structured system in place, and the management team is supportive, organized, and always encouraging drivers to perform at their best. I was recently honoured to be named Driver of the Week during Amazon Prime Week, securing the 1st position — a proud moment that reflects the dedication and values the company instills in its team.

VANR promotes a positive work culture, recognises hard work, and offers opportunities for continuous improvement. I’m genuinely interested in doing maximum days with the company and am fully committed to becoming an even more efficient and reliable courier.

I appreciate VANR’s efforts in maintaining high standards and for always encouraging their drivers to aim higher. Looking forward to many more milestones ahead with the team!

Mohammad Shahbaz Asif
Courier Driver, VANR LTD

July 15, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

I recently joined VANR

I recently joined VANR, and I’ve already seen how much they value dedication and consistency. The environment is well structured, the team is helpful, and there’s a real focus on recognising effort. It’s motivating to be part of a company that truly supports growth and rewards performance the right way.

July 9, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

Great experience working with VANR!

Great experience working with VANR!
I've really enjoyed working with VANR — the support from management has been excellent, and everything runs smoothly day to day. The job is well organised, and I feel appreciated as a driver. It’s a great company to grow with, and I’m proud to be part of the team!

July 8, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 1 out of 5 stars

Vanr: universally poor deliveries.

Vanr seems to handle all amazon deliveries for my area, but the experience is universally poor. Drivers do not arrive when allotted, or skip deliveries entirely. Most of the delivery drivers in my area are incredibly rude and won't even wait for 5 seconds after delivering a parcel in the open to the front of the door.

June 21, 2025
Unprompted review
VANR logo

Reply from VANR

Hi Iain Wilson,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and want to assure you that this is not the level of service we aim to provide.

At VANR, we take pride in delivering parcels efficiently and respectfully. While we work with a large network of drivers—including those servicing Amazon deliveries—we expect all of them to follow strict standards regarding timing, communication, and customer courtesy.

We're particularly concerned by your comments regarding missed deliveries and rude behaviour, and we take this seriously. Please know we are actively addressing this with our delivery team in your area to ensure improvements are made.

If you're open to it, we’d really appreciate more details (such as your postcode or a recent delivery reference) so we can investigate further and take appropriate action. You can reach our customer service team directly at info@vanr.co.uk.

Thank you again for your feedback—it’s essential in helping us improve.

Best regards,
VANR LTD

Rated 5 out of 5 stars

Professional company

The company is very professional and management taking care of the employees.

June 10, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

Helping the driver

Helping the driver
Clear with work router
I like how they work and communicate with driver and personaly I would like to work 6 days I hope they improve that department

June 3, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

Winston Richard morrison

I Ave joined VANR company in January 2025. I find it so good and professional and everone really helpful i am so happy to joining the team.

May 28, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 1 out of 5 stars

MODERN DAY SLAVERY

I started working at VANR thinking I’d be making decent money — what a joke that turned out to be. I walked in full of hope, only to be thrown into the biggest scam of a “job” I’ve ever experienced. Nathan and Fabian pretend to be nice, friendly people, but don’t fall for it — behind those fake smiles, they’re only interested in themselves and making VANR look good. No wonder VANR barely scrapes the bottom of the Amazon rankings — it’s all smoke and mirrors!

They absolutely force you to work yourself into the ground. Constantly understaffed, they’ll guilt-trip you into working 6, even 7 days a week, just to keep their broken operation afloat. I worked 6 days a week, week after week, and STILL barely scraped together any money. They love to split your route — cutting your wages in half — then have the audacity to blame you for “concessions”. What concessions? The only thing I conceded was my time, energy, and sanity.

And just when you think your shift is over? Nope. They’ll hound you to support other drivers — usually the lazy ones — or claim Amazon “demands” that you stay longer. I’d do my job, finish my stops, do the van check and log off. End of story. But not for Nathan or Fabian — they’d blow up my phone with calls, basically trying to bully me back into working more. I stopped answering. I couldn’t be bothered anymore.

They even started sticking my name down for shifts I never agreed to. If I said I wasn’t available, they’d start begging or guilt-tripping me into working. During Christmas? Forget having a life. You work whenever they say — no ifs, no buts. You’re a robot to them.

Let’s talk about the vans. The ones they hand out at first? Absolute scrap. Dusty, broken, falling apart. They’ll promise you a new van once you “prove yourself” — total lie. They’ve got new vans sitting there doing nothing, while you’re out there in something that feels like it should be in a scrapyard.

You find damage on a van and report it? BAM — it’s your fault. Say goodbye to a chunk of your already pathetic wages. I was told I’d earn £800 a week — biggest lie ever. They said they pay £1 per parcel. Another lie. Just a ploy to make you rush and break your back doing more stops. And the “£2 per parcel for support”? Never saw that money. Not once.

After all that, my payslip? Struggling to hit £500 — for 6 DAYS of work! If you pay rent, have a family or any sort of life to support, forget it. VANR will financially and mentally ruin you. Their management is toxic and manipulative. Fola, another so-called manager, tried to intimidate me with legal threats just because I was new and learning. No patience, no support — just pressure and scare tactics.

VANR are modern-day exploiters. They prey on hard-working people, dangle fake promises in front of them, then bleed them dry. They are a walking HR and legal nightmare and should be investigated from top to bottom. If you’re even thinking about working for VANR — run the other way.

January 1, 2025
Unprompted review
VANR logo

Reply from VANR

Dear Reviewer

We’re disappointed to see this review, particularly as we have no record of you ever being contracted to VANR in any capacity.

We take false claims seriously and feel it’s important to provide clarity for others reading this.

VANR has proudly operated for over 9 years as a trusted Amazon delivery partner. We are consistently ranked among the top 3 performers in our region—a position earned through hard work, operational excellence, and treating our drivers fairly and respectfully.

We currently work with over 70 active drivers, many of whom have been with us for years. They choose to stay with VANR because of the supportive culture, consistent earning opportunities, and performance-based rewards we provide.

To address some of the claims made:

Employment & Deductions: Since you’ve never worked for VANR, the wage and deduction claims made are unfounded. That said, for legitimate drivers, we operate with full transparency—any deductions are clearly outlined in agreements and only applied when appropriate, such as for vehicle damage.

Schedules & Shifts: We never force drivers to work beyond what they agree to. Extra shifts—especially during peak periods—are always optional, and many drivers welcome the chance to earn more.

Bonus & Support Pay: We do offer support pay and bonuses, as confirmed by many of our team members in their own words.

Vehicle Standards: Our vans are maintained regularly, and all drivers are encouraged to report any issues, which we address swiftly. Newer vehicles are assigned fairly based on availability and performance.

Management Culture: Our team is here to support, not pressure. In fact, many of our drivers have developed within VANR into leadership roles—something we take great pride in.

We regret that such serious and inaccurate claims were posted publicly without any attempt to resolve or verify them directly. Nonetheless, we wish you the best in your future endeavors.

To those considering working with us, we encourage you to speak to our current team, read verified reviews, and judge for yourself. We remain committed to fairness, transparency, and delivering both excellent service and a positive working environment.

— The VANR Management Team

Rated 5 out of 5 stars

A trustworthy company with excellent…

A trustworthy company with excellent communication. I am very satisfied with my job

May 21, 2024
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

Since I’ve joined the team has been…

Since I’ve joined the team has been very welcoming and the OSM has been very helpful

May 20, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

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