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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth service delivery. However, some people were dissatisfied with the management, mentioning that certain managers were rude and pressured them into working excessive hours, leading to a difficult experience. A few other people also felt that the company's practices regarding workload and payment were unfair, leading to a universally poor experience for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the supportive and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the easy-to-use... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Delivery service

Customers had positive experiences with delivery services. Reviewers consistently praise the well-organized... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think that one of the things I like the most in working for VanR is the communication between owners, management and all the delivery associates, it’s always so good to have good communication at wo... See more

Company replied

Rated 5 out of 5 stars

VANR is a well-organised company with a management team that genuinely cares about its drivers. They are responsive and fair, making sure that your side is heard if any issues arise. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

I joined VANR in September 2024 and this is a second time to tell about my experiences.VANR is equal opportunity environment. You follow the policy set up and driven by the helpful managers you’ll hav... See more

Company replied

Rated 5 out of 5 stars

“I am happy working with the VANR team. Even though the job can be busy, the team and managers make communication easy. When I have an issue, it’s usually resolved quickly. The performance system is c... See more

Company replied


Company details

  1. Transportation Service

Written by the company

VANR Ltd is a ‘live’ delivery mobile phone app that connects consumers to the nearest ‘man with a van’ for any purpose at any time, using an integrated GPS system. The VANR app provides a flexible & professional service for consumers and businesses a...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Company to Work For with Excellent Support and Opportunities

I’ve been with VANR for some time now, and I can say it’s a great company to work for.

The company is highly organised, making daily work activities smooth and manageable. Management is very helpful, always available to offer guidance. Colleagues are friendly and team-oriented, creating a positive work environment.

I really appreciate the company’s recognition of hard work and extra effort. In addition there are opportunities to earn extra through incentives and bonuses, as well as chances to progress further. Overall, a reliable and rewarding company in the courier industry.

December 30, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you very much for taking the time to share such a positive review.

We’re really pleased to hear that you’ve had a great experience working with VANR and that our organisation, management support, and team culture have made your day-to-day work enjoyable and manageable. Creating a supportive, well-structured environment where hard work is recognised and rewarded is something we genuinely strive for.

It’s also great to know that you value the opportunities for progression, incentives, and bonuses—we believe these are key to building a motivated and successful team.

Thank you for being part of VANR and for your continued commitment and effort. We truly appreciate it.

Kind regards,
**The VANR Management**

Rated 5 out of 5 stars

Friendly and responsive OSM's

Friendly and responsive OSM's. I had a great experience working through the Christmas rush, training ride-along, and sharing the VANR customer service.

December 30, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your kind feedback.

We’re really glad to hear you had a positive experience, especially during the busy Christmas period. Supporting our drivers through proper training, ride-alongs, and responsive OSM support is something we take seriously, so it’s great to know that came through.

Thank you for being part of the VANR team and for helping deliver great customer service during such a demanding time.

Kind regards,
**The VANR Management**

Rated 5 out of 5 stars

Equal opportunity

I joined VANR in September 2024 and this is a second time to tell about my experiences.VANR is equal opportunity environment. You follow the policy set up and driven by the helpful managers you’ll have no problem to do your job. They will always give you the opportunity to get better when things go wrong with retraining options. I have enjoyed working with them so far.

December 29, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for taking the time to share your experience with us again.

We’re really pleased to hear that you’ve found VANR to be an equal-opportunity environment and that the support from our managers and retraining options have helped you grow and improve. Creating a fair, supportive workplace where people are given the chance to learn and succeed is very important to us.

Thank you for your continued commitment since joining in September 2024. We’re glad you’re enjoying working with VANR and appreciate the contribution you make to the team.

Kind regards,
**The VANR Management**

Rated 5 out of 5 stars

On my first so day alone I was ready to…

On my first so day alone I was ready to throw in the towel, honestly, but am not after my third day it's just got so easy once you get use to the app and there is a few person in management you can call on anytime.

November 27, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your honest experience.

Starting out can definitely feel overwhelming, so it’s great to hear that things became much easier once you got familiar with the app and had support from the management team. We’re proud to have people available to help whenever it’s needed, especially during those early days.

Well done for pushing through the first challenge, and thank you for being part of VANR. We’re glad to have you on the team.

Kind regards,
**The VANR Management**

Rated 5 out of 5 stars

Super professionals

Staff and management are very reliable and really hard working people.

December 29, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your feedback.

We truly appreciate your kind words about our staff and management. Reliability and hard work are values we take great pride in, and it’s great to know that this is reflected in your experience.

Thank you for being part of VANR.

Kind regards,
**The VANR Management**

Rated 5 out of 5 stars

Vanr is a good company to work for

Vanr is a good company to work for, with strong ethics and integrity

December 29, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your positive feedback.

We’re proud to be recognised for our ethics and integrity, as these values are at the core of how we operate and support our team. It’s great to hear that this comes through in your experience working with VANR.

Thank you for being part of the VANR team.

Kind regards,
**The VANR Management**

Rated 5 out of 5 stars

Very good company to work for.

Very good company to work for.

December 29, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your feedback.

We’re glad to hear you’ve had a positive experience working with VANR. Your support is very much appreciated.

Kind regards,
**The VANR Management**

Rated 4 out of 5 stars

Clifford de Silva DA

Having never worked as a Delivery Courier before - it was a very new experience for me. I was welcomed and encouraged - ‘ride alongs’ were the main training vehicle. Good connections with other more experienced drivers - everyone helps with their experience and advise openly.

December 29, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your experience! We’re delighted to hear that your introduction to delivery work with VANR was positive. Our ride-along training and supportive team are designed to help new couriers feel confident and connected, so it’s great to know that the guidance and advice from experienced drivers made a difference. We’re glad to have you as part of the VANR team!

**— VANR Management**

Rated 5 out of 5 stars

This company always goes the extra mile…

This company always goes the extra mile when delivering parcels its a guarantee with vanr whe parcels are with them i trust this company in south london very cheerfulness drivers thanks naz

December 29, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your feedback. We’re happy you feel confident with our deliveries and appreciate your support.

**The VanR Management Team**

Rated 5 out of 5 stars

Reliable Amazon DSP That Reward Hard Work

VanR are not only consistent in providing work and paying accurately but they also provide opportunities to develop your skills and earn bonuses. I have been working with VanR for 6 months and have had the privilege to train new drivers and earn over 2k in bonuses.

December 27, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your kind words. We’re pleased to hear that you’ve found VanR to be reliable and rewarding, and that you’ve had the opportunity to grow and earn bonuses. Your dedication and contributions are greatly appreciated.

The VanR Management Team

Rated 4 out of 5 stars

Working for this delivery company has…

Working for this delivery company has been a positive experience overall. The workload is steady, the expectations are clear, and the scheduling is generally flexible. Management communicates well, and support is available when needed. The job can be physically demanding at times, but it’s straightforward and rewarding if you like working independently. A solid place to work if you’re reliable and enjoy being on the road.

December 2, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your feedback. We’re glad to hear that you’ve found working with us to be positive and rewarding. Your observations are appreciated and help us continue supporting our team effectively.

The Vanr Management Team

Rated 4 out of 5 stars

Driving for VANR has been an…

Driving for VANR has been an interesting experience. The platform itself is pretty straightforward; the app is easy to use for navigation and managing pickups. One of the best aspects is definitely the flexibility – being able to set my own hours and work around my schedule is a huge plus. Payment is reliable, and I've never had issues with getting paid on time.

December 2, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your feedback. We’re glad to hear that the platform, app, and flexibility have made your experience positive, and that payment has been reliable. We appreciate your work and commitment.

The Vanr Management Team

Rated 5 out of 5 stars

Great management good hours and good pay

Great management good hours and good pay

November 18, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your feedback. We’re glad to hear you’re happy with the management, hours, and pay. We appreciate your efforts and commitment.

**The Vanr Management Team**

Rated 5 out of 5 stars

I’ve had a great experience working…

I’ve had a great experience working with this company. It’s a well-organized, professional, and supportive environment that truly values both its employees and customers. Communication is clear, expectations are fair, and the team always strives to provide a high standard of service. I highly recommend this company to anyone looking for reliability, efficiency, and a positive working relationship. A great place to work and grow!

October 10, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you so much for taking the time to leave your review — we really appreciate your feedback and support!

We’re glad to hear you had a positive experience with us, and your comments mean a lot to our team. At VANR, we’re always committed to providing reliable service and improving wherever we can.

Thanks again for choosing us — we look forward to working with you again soon!

Kind regards,
The VANR Team
🌐 www.vanr.co.uk

Rated 5 out of 5 stars

The best company for delivery

All members to develop company truly great, respect all collaborators the best team wich I meet, I'm happy to take a part of that team, delivery your invoice and your payment on time and informed any of change of rules in times. I recommend it 👌 👍

October 2, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you so much for taking the time to leave your review — we really appreciate your feedback and support!

We’re glad to hear you had a positive experience with us, and your comments mean a lot to our team. At VANR, we’re always committed to providing reliable service and improving wherever we can.

Thanks again for choosing us — we look forward to working with you again soon!

Kind regards,
The VANR Team
🌐 www.vanr.co.uk

Rated 5 out of 5 stars

Good company great service

Good company great service

September 30, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you so much for taking the time to leave your review — we really appreciate your feedback and support!

We’re glad to hear you had a positive experience with us, and your comments mean a lot to our team. At VANR, we’re always committed to providing reliable service and improving wherever we can.

Thanks again for choosing us — we look forward to working with you again soon!

Kind regards,
The VANR Team
🌐 www.vanr.co.uk

Rated 4 out of 5 stars

My experience with VANR has been…

My experience with VANR has been excellent. Deliveries are well-organised, customers are kept happy with reliable and professional service, and the company really values both drivers and customer feedback. The support from management is strong, and recognition for good performance motivates us to deliver the best service every time. A company that truly cares about customers and drivers alike.”

September 4, 2025
Unprompted review
VANR logo

Reply from VANR

Hello

Thank you for your positive review.
We really appreciate you taking the time to share your experience with VANR.

Kind regards,

VANR Ltd

Rated 5 out of 5 stars

The work can be demanding but if your…

The work can be demanding but if your mobile and don’t mind hard work then it’s a good place to make decent money.

September 4, 2025
Unprompted review
VANR logo

Reply from VANR

Hello

Thank you for your positive review.
We really appreciate you taking the time to share your experience with VANR.

Kind regards,

VANR Ltd

Rated 5 out of 5 stars

Vanr is a good company to work for with…

Vanr is a good company to work for with a supportive team and nice environment.

August 30, 2025
Unprompted review
VANR logo

Reply from VANR

Hello

Thank you for your positive review.
We really appreciate you taking the time to share your experience with VANR.

Kind regards,

VANR Ltd

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