While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth service delivery. However, some people were dissatisfied with the management, mentioning that certain managers were rude and pressured them into working excessive hours, leading to a difficult experience. A few other people also felt that the company's practices regarding workload and payment were unfair, leading to a universally poor experience for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the supportive and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the easy-to-use... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Delivery service

Customers had positive experiences with delivery services. Reviewers consistently praise the well-organized... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think that one of the things I like the most in working for VanR is the communication between owners, management and all the delivery associates, it’s always so good to have good communication at wo... See more

Company replied

Rated 5 out of 5 stars

VANR is a well-organised company with a management team that genuinely cares about its drivers. They are responsive and fair, making sure that your side is heard if any issues arise. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

I joined VANR in September 2024 and this is a second time to tell about my experiences.VANR is equal opportunity environment. You follow the policy set up and driven by the helpful managers you’ll hav... See more

Company replied

Rated 5 out of 5 stars

“I am happy working with the VANR team. Even though the job can be busy, the team and managers make communication easy. When I have an issue, it’s usually resolved quickly. The performance system is c... See more

Company replied


Company details

  1. Transportation Service

Written by the company

VANR Ltd is a ‘live’ delivery mobile phone app that connects consumers to the nearest ‘man with a van’ for any purpose at any time, using an integrated GPS system. The VANR app provides a flexible & professional service for consumers and businesses a...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

VANR is among the UK's leading…

VANR is among the UK's leading logistics companies, specializing in parcel delivery.

I highly recommend VANR to anyone seeking a career in logistics.

As a new employee, you'll value the high-quality service they offer to customers, and you'll find the management team to be supportive and genuinely dedicated to your growth. The company provides real opportunities for advancement and professional development, making it an excellent place to build your future.

May 20, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

Working with VANR

Working with vanr has helped me gain alot of new skills which can be very useful for the future as well as showing me how to progress in work ethic.

May 6, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 2 out of 5 stars

When you start working with the…

When you start working with the company, it all seems perfect and great. The team are really helpful there but they just trick you into liking the position, specially if you rent their vans. I have worked for them for half a year, I have not made any profit at all, they either charge you for damages, you get charged for PCNS it is not really worth it. Once they realise that you are getting paid enough they will either give you a half-route or leave you on stand-by without reasoning.

March 2, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your feedback. We are sorry to hear that your experience with our company did not meet your expectations, and we take your comments very seriously.
We are committed to full transparency regarding our van rental agreements, which clearly outline the contractor's responsibilities, including liability for damages and parking fines, as is standard practice for vehicle hire. We also provide information on seasonal work variations and do our best to plan routes to be as efficient as possible.
We understand that contractor profitability is key, and we use all feedback to review and improve our processes. We regret that you did not find this to be a profitable experience and wish you the best in your future endeavors

Rated 4 out of 5 stars

Been with the company for a couple of…

Been with the company for a couple of months now. Staff are friendly and helpful.

April 29, 2025
Unprompted review
VANR logo

Reply from VANR

Hello

Thank you for your positive review.
We really appreciate you taking the time to share your experience with VANR.

Kind regards,

VANR Ltd

Rated 5 out of 5 stars

VANR

I have been working here for a few months now and the work has been consistent and rewarding, even after Christmas time when it’s busiest it seems to not have slowed down, there is great weekly incentives to up the income on a weekly basis. The team are great and the management have been supportive from the start, very happy to have joined.

March 11, 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for the review. Your services are greatly appreciated

Rated 5 out of 5 stars

Working at VANR

Great company to work for, the management team are very helpful, professional and friendly, the team at VANR make every day at work run smooth, your queries are always handled efficiently and you never feel ignored. Very organised and the training provided really makes things a lot easier when you get started on your own!.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

VANR is a good company to work as a…

VANR is a good company to work as a courier.
Very friendly environment, supportive and cooperative.they provide bonus time to time to encourage courier to give their best in company .l strongly recommend others if you want to work as a courier please choose Van to work

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Vanr waoo is best Compony I start work…

Vanr waoo is best Compony I start work with Vanr September Christmas bonus wages everything on time director announce on Christmas party give us bonus I got it best driver bonus I got it good matrices bonus I got it Vanr is best Compony all team is amazing 👍 helpful sported give u good advice I give them 10/10

January 5, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look