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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth service delivery. However, some people were dissatisfied with the management, mentioning that certain managers were rude and pressured them into working excessive hours, leading to a difficult experience. A few other people also felt that the company's practices regarding workload and payment were unfair, leading to a universally poor experience for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the supportive and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the easy-to-use... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Delivery service

Customers had positive experiences with delivery services. Reviewers consistently praise the well-organized... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think that one of the things I like the most in working for VanR is the communication between owners, management and all the delivery associates, it’s always so good to have good communication at wo... See more

Company replied

Rated 5 out of 5 stars

VANR is a well-organised company with a management team that genuinely cares about its drivers. They are responsive and fair, making sure that your side is heard if any issues arise. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

I joined VANR in September 2024 and this is a second time to tell about my experiences.VANR is equal opportunity environment. You follow the policy set up and driven by the helpful managers you’ll hav... See more

Company replied

Rated 5 out of 5 stars

“I am happy working with the VANR team. Even though the job can be busy, the team and managers make communication easy. When I have an issue, it’s usually resolved quickly. The performance system is c... See more

Company replied


Company details

  1. Transportation Service

Written by the company

VANR Ltd is a ‘live’ delivery mobile phone app that connects consumers to the nearest ‘man with a van’ for any purpose at any time, using an integrated GPS system. The VANR app provides a flexible & professional service for consumers and businesses a...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

284 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Vanr waoo is best Compony I start work…

Vanr waoo is best Compony I start work with Vanr September Christmas bonus wages everything on time director announce on Christmas party give us bonus I got it best driver bonus I got it good matrices bonus I got it Vanr is best Compony all team is amazing 👍 helpful sported give u good advice I give them 10/10

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

The people make the company great and…

The people make the company great and you have the best ones. The people around the company made everything possible and easy for me. They were helpful every time I needed help in person or on the phone dealing with costumers.
And the most important part is they helped me fit right into the group without any problem.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Working for Vanr has been a rewarding…

Working for Vanr has been a rewarding experience. Over the past six months, I’ve enjoyed delivering parcels and gaining valuable skills along the way. The job has allowed me to stay active, meet new people, and feel a sense of accomplishment with each successful delivery.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

I start working for Vanr since Nov 2023…

I start working for Vanr since Nov 2023 and My attendance & Punctuality have been extemporarily.I shows a great deal of Pride & initiative in all the duties I performs.
Honest & trustworthy, reliable and dedicated are but few other words I can use to describe meself.and I am sure and will become a great value to your organization.
All the Management are amazing and the best people I worked for .

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Since joining VANR on 11th November…

Since joining VANR on 11th November 2024 I have been welcomed into the team by Jaden and Tansu and have got to know the regular early morning drivers.
My experience with the team has been a very positive one. The guidance and information has been very helpful and these competitors are really good to keep you actively involved and it pushes you to be the best.
I came from another company and VANR is 100% better with the respect you get from them and the professionalism of the whole outfit from the directors to OSM and the new smart vans that we are given.
Best best move yet.
Thank you for the comment on being the first female in the top 11 since 2019 😊

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

VANR is a great company

VANR is a great company. The care for couriers and customers is the best in the industry. The support offered and work environment which is driven by management is great to be surrounded by. My experience with VANR has been a pleasure.

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

I've been working as a delivery driver…

I've been working as a delivery driver with Vanr for some time now, and overall, it’s been a good experience.

One of the standout aspects for me is the flexibility around shifts. This has made juggling work and my personal life so much easier, allowing me to manage my time effectively without unnecessary stress.

The management team deserves a mention, too. They are not only professional but also incredibly supportive. They keep us informed about safety measures and best practices in customer service, and it’s clear that they genuinely care about the well-being of their drivers.

Another highlight has been the thorough training provided for all new drivers, which I found to be really helpful. It ensured that I was well-prepared for the job from day one.

Moreover, the company culture is quite nice. It's great to work alongside familiar faces as well as welcoming new colleagues. This camaraderie fosters a positive working environment.

Occasionally, the company organises team-building activities that truly create a sense of community among us. These events are a fantastic way to bond with colleagues outside of our usual routines.

All in all, I would highly recommend this logistics company to anyone considering a position as a delivery driver. It’s been a rewarding experience, and I appreciate the supportive culture here.

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

My Experience working with Vanr has been a good one, they are reliable and also give you opportunity to improve and learn.

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Experience with VANR company

It’s a good advantage to work with VANR company always I did the best in my work and I would like to Thank All the management and the OSM for being friendly and supportive in the work always I will do my best

December 29, 2024
Unprompted review
Rated 1 out of 5 stars

My mate worked for the company and they…

My mate worked for the company and they gave him a damaged van. When he left 2 days later they were trying to blame him for the damage and are still trying to take him to court.

The van they gave him wasn’t supposed to be driven by the yard worker by they snuck him out on the road with an unreliable van which was very dangerous!
DONT WORK FOR THEM!!

November 21, 2024
Unprompted review
Rated 1 out of 5 stars

I would be very wary of this company if…

I would be very wary of this company if you decide to join - they do give rentals to do the job of delivering behalf of Amazon. But do expected getting push on getting work on time.

At this I thought it was great managed company but it slowly changed due to support and team work efficiency.

On my suppose day off I was push to come into work - as the OSM likes to changed up the rota dates. I gather the further of the doubt and try to push to come into work. On this day the unexpected happens which I was delivering and hit a hidden bollard next to the road sign.

I would be very carful as I was victim of not getting any pay for over 6 weeks due to damages on the rental van all the work I put in they required to take the whole pay from the payslip. No discussions what’s so ever and not much response back from my letters to address to the senior management (Nathan/Fabian).

Until it comes to point I have become financially under due to this as I was unable to pay for fuel to keep running to help pay for the damages and they required me to keep working to pay of the damages.

No sympathy in this matter and very appalling from a DSP.

I have not received a single penny - since you have to wait 2 weeks in for pay and literally not seeing anything to work towards.

I’ve heard stories also if received any parking tickets you will be required to pay not mention expect a surcharge also. I never gone to any rental companies that do this type of thing.

I warned you - don’t make the same mistake as the book will throw back at you. Do watch out if deciding to rent from them too as the believing earning potentials will slowly drift away and not have any type of earnings to look back from the hard works of delivering parcels ⚠️

August 30, 2024
Unprompted review
VANR logo

Reply from VANR

Hello,

We’re sorry to read about your experience and the concerns you’ve raised.
VANR Ltd operates under clear self-employment and vehicle-rental agreements, which outline how pay, damage liability, and schedule arrangements work.
Drivers are never required to work on days they have not accepted, and any vehicle-damage charges are applied strictly in line with the terms each driver signs before starting.

In this case, the driver rented one of our brand-new ’24-plate vans and, during the first week, the vehicle sustained damage costing £2,264.99.
As set out in the signed agreement, responsibility for such damage rests with the driver.
When the contract ended, this cost remained outstanding.

We understand that accidents and payment issues can be stressful, and we always aim to handle them in a fair and transparent way.
Your feedback is noted and will be reviewed internally so we can continue to maintain clear communication and high standards.

Kind regards,

VANR Ltd

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