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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth service delivery. However, some people were dissatisfied with the management, mentioning that certain managers were rude and pressured them into working excessive hours, leading to a difficult experience. A few other people also felt that the company's practices regarding workload and payment were unfair, leading to a universally poor experience for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the supportive and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the easy-to-use... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Delivery service

Customers had positive experiences with delivery services. Reviewers consistently praise the well-organized... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think that one of the things I like the most in working for VanR is the communication between owners, management and all the delivery associates, it’s always so good to have good communication at wo... See more

Company replied

Rated 5 out of 5 stars

VANR is a well-organised company with a management team that genuinely cares about its drivers. They are responsive and fair, making sure that your side is heard if any issues arise. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

I joined VANR in September 2024 and this is a second time to tell about my experiences.VANR is equal opportunity environment. You follow the policy set up and driven by the helpful managers you’ll hav... See more

Company replied

Rated 5 out of 5 stars

“I am happy working with the VANR team. Even though the job can be busy, the team and managers make communication easy. When I have an issue, it’s usually resolved quickly. The performance system is c... See more

Company replied


Company details

  1. Transportation Service

Written by the company

VANR Ltd is a ‘live’ delivery mobile phone app that connects consumers to the nearest ‘man with a van’ for any purpose at any time, using an integrated GPS system. The VANR app provides a flexible & professional service for consumers and businesses a...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

284 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great management

Great management. Very professional. Taking care of the workers. Always on hand to help.

July 2, 2023
Unprompted review
VANR logo

Reply from VANR

Thank you for the review. Regards. VANR management.

Rated 5 out of 5 stars

Great Company Great service

If you need a company that exceeds all expectations that is very punctual very professional and great value for money look no further than VANR … I was very impressed with the service …. I needed very fragile and expensive paintings moved across London and the driver was very helpful and delivered my cargo on time and without any hiccups

November 25, 2022
Unprompted review
VANR logo

Reply from VANR

Thank you for the review. Regards. VANR management.

Rated 4 out of 5 stars

Great company

Great company , hight quality delivery services, delivery guaranteed !

May 18, 2023
Unprompted review
VANR logo

Reply from VANR

Thank you for the review. Regards. VANR management.

Rated 5 out of 5 stars

Great company and very talented…

Great company and very talented driver's give there best to complete routes help each other....ownership is gud aswell they care about their drivers help them with all their problems..

July 1, 2023
Unprompted review
VANR logo

Reply from VANR

Thank you for the review. Regards. VANR management.

Rated 1 out of 5 stars

Horrible management

Firstly, the management of this company is clearly incompetent. They seemed to have little understanding of how to manage a delivery van team, and their decisions were frequently illogical and arbitrary. There were also issues with communication, as the management often failed to provide adequate information or feedback to the drivers.

Furthermore, the treatment of the drivers was unacceptable. Many drivers were overworked and underpaid, with little consideration given to their health and wellbeing. There were also instances of drivers being forced to work long hours without adequate breaks, and some were even asked to work through illness or injury.

The team leaders were equally useless, as they seemed to lack the basic skills necessary to manage a team effectively. They often failed to communicate important information to their drivers, and many seemed to be completely unaware of the basic requirements of their job. It was clear that they had no real understanding of how to motivate or support their team members.

Finally, the lack of common sense displayed by both the management and team leaders was astounding. They seemed completely oblivious to the fact that their decisions and actions were having a negative impact on the drivers, and they frequently made decisions that were illogical or even dangerous.

But yh, this delivery van job was a complete disaster. The management was incompetent, the drivers were treated terribly, and the team leaders were useless.

December 8, 2022
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your feedback. We are sorry to hear that your experience with our company did not meet your expectations, and we take all such comments seriously.
We hold our management and team leaders to a high standard, and we use all feedback as an opportunity to review our processes and improve our support for the courier teams we serve.
All couriers are self-employed contractors who are free to determine their work schedules and business practices. We are committed to maintaining a safe and fair working environment and ensuring clear communication.
We wish you the best in your future endeavors."

Rated 1 out of 5 stars

Terrible Experience

First of all, the management at this company was awful. They were disorganized, unprofessional, and seemed to have no idea how to manage a team of drivers effectively. They were often unavailable when you needed them, and when they were around, they were unhelpful and unsupportive.

Furthermore, the team leaders were also terrible. They seemed to have no idea what they were doing and lacked common sense when it came to managing the drivers. They were useless in helping you solve any problems or address any concerns you had, and often made things worse instead of better.

On top of that, the way they treated drivers was also unacceptable. They were often rude and disrespectful, and seemed to have no appreciation for the hard work and effort that you put in every day. They didn't provide any training or support, and would often blame drivers for mistakes that were not their fault.

In short, this company was a terrible place to work for drivers. The management was awful, the team leaders were useless, and the way they treated drivers was unacceptable. If you're looking for a job where you will be valued and respected as a driver, I would recommend looking elsewhere.

March 16, 2023
Unprompted review
VANR logo

Reply from VANR

Dear Lorent ,
Thank you for your email and for taking the time to share your perspective with us. We were sorry to hear that your experience with our company did not meet your expectations.
We take all feedback seriously, as it provides us with an opportunity to improve our operations and management practices. We would like to address your concerns in a fair and thorough manner.
While we believe our courier teams operate with high standards, we understand your experience led you to a different conclusion.
If you would like to discuss this further in a professional and constructive manner, we welcome additional details. Thank you again for your input, and we wish you the best in your future endeavors.
Regards,
VANR Ltd Management

Rated 1 out of 5 stars

Worse Van Delivery!! Read this before thinking of joining!!

I had a terrible experience working for this delivery van company. The management was extremely poor and did not treat their drivers with respect. They constantly pushed unrealistic deadlines and refused to provide adequate support to ensure that deliveries were completed on time.

The team leaders were completely useless and had no idea how to do their jobs. They provided no guidance or assistance to the drivers and were unable to answer even basic questions about the delivery routes or schedules. It was clear that they were only interested in their own careers and had no concern for the well-being of the drivers.

To make matters worse, the company owners were not helpful at all when you had problems with pay. The communication between the drivers and the team leaders was almost non-existent, and when there was communication, it was often confusing and contradictory. This made it nearly impossible to plan deliveries efficiently or to troubleshoot any issues that arose during the day.

Overall, I would strongly advise against working for this company. The management is terrible, the team leaders are useless, and the atmosphere is a complete disaster. It's simply not worth the stress and frustration of dealing with such a poorly managed company!

October 18, 2022
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your feedback. We are sorry to hear that your experience with our company did not meet your expectations. We take all feedback seriously and use it as an opportunity to review our management practices and driver support.
All couriers are self-employed contractors who agree to our contractual terms, and we are committed to ensuring clear communication regarding pay and operational standards.
We address all financial and operational issues directly with our contractors to ensure fairness. Any party with concerns is encouraged to contact us directly at info@vanr.co.uk so we can address them in a private and constructive manner.
We wish you the best in your future endeavors.

Rated 1 out of 5 stars

DO NOT WORK FOR VANR....

DO NOT WORK FOR VANR....
They treat their drivers with no respect. All they care about it getting the job finished no matter what. I applied for a small van and there were numerous times where they would illegally assign me to a large van route. There was a time where i had to try and fit a large van route into my small van. This was very dangerous as every time to would open my van to distribute a package, another 6-7 boxes would fall out of the van not only putting me in danger, but also creating many road hazards. Ive had to place packages in the front of my van within the passenger seat due to there not being any space left in the back. I strongly recommend you do not work for VanR as they will use and abuse you just to get the job done.

December 13, 2022
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We take all feedback seriously, and we are reviewing the concerns you raised regarding route assignments, vehicle allocation, and communication

Rated 1 out of 5 stars

Worse company to work for!!!

Worse company to work for. Terrible management. They treat their drivers very bad. I have worked there for 7 weeks and i left due to being treated like a slave, i feel terrible for the drivers that need to work there for money because its a disgusting work atmosphere. The team leaders dont care about you. They are are not logical at all and hardly have any common sense. The two owners of VanR are useless and treat you terribly aswll and never help you when you need it, they just tell you to go to the team leader which are even more clueless.

November 9, 2022
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your feedback. We are sorry to hear that your experience with our company did not meet your expectations, and we take all such comments seriously.
We are committed to providing a professional and supportive work environment for all our contractors. We use all feedback as an opportunity to review our processes and improve our support for the courier teams we serve.
All couriers are self-employed contractors, and we provide multiple channels for them to communicate with management and address any issues. We wish you the best in your future endeavors.
If you would like to discuss your specific experience further, please email us directly at info@vanr.co.uk.

Rated 5 out of 5 stars

VANR is one of the best if not the best…

VANR is one of the best if not the best delivery company to work with; they provide you with all the required assistance you need but some drivers will disagree; I have a good relationship with the owners, managers and leader drivers. Yes some day may seem endless but they try to make sure everyone is treated fairly. We (drivers) get’s weekly, monthly and yearly bonuses. So I will recommend them to anyone that wants to do a delivery job.

KEEP IT UP VANR

October 31, 2022
Unprompted review
Rated 1 out of 5 stars

VanR is an awful company to work for…

VanR is an awful company to work for with an unprofessional ‘management’ team. They have no respect for their drivers and expect you to bend over backwards for them. You can do up to 170/180 stops a day and they will still ask you to do more; if you say no then you risk not being called in the next day for work.

There is a very high turnover rate and rarely anyone stays for longer than a year because it is impossible to work with such people. You may get the odd person who’s been there for 2/3 years but in every case there’s always anomalies.

If you can then avoid this company at all cost and get a job with a proper delivery company.

AVOID AVOID AVOID!!!

July 19, 2022
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, and we take all such comments seriously.
All routes are planned and assigned according to safety regulations and vehicle capacity to ensure the well-being of our drivers and the public. Our team leaders provide support and guidance to ensure all contractors can complete their assigned work safely and efficiently.
All couriers are self-employed contractors, and we have established procedures for addressing any operational or contractual concerns.
We use all feedback as an opportunity to review our processes and improve our support for our teams. We wish you the best in your future endeavors.

Rated 1 out of 5 stars

AVOID!!! Wost logistics company!!

Yes they may be one of the top dsp's for amzon but they put their drivers through hell. They add protocols even amazon don't care about. Your off days are not off days they expect you to do 150+stops everyday for 6 days and yiu must be available for 7 days. Don't you even try taking one of their vans, cause when you want to return it, even the littlest stratch they charge you £1000. Even when you finish your 150 stops the manager calls you asking to get more parcels and you can't deny it otherwise he will sack you off. I advise you all get a job thats stable, these lot don't even appreciate their top/best drivers. Plus the weekly van deductions are ridiculous so your making the same as a warehouse worker, and they give you so much additional parcels and silly routes you end up doing the whole 10hours.

August 1, 2021
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, and we take all such comments seriously.
We pride ourselves on maintaining a safe and professional work environment. Our management and logistics teams follow strict protocols to ensure routes and vehicle assignments are handled safely and appropriately. All contractual details, including those concerning vehicle maintenance and repair, are covered in the agreements signed by our self-employed contractors.
We regret that your time with VANR was unsatisfactory, and we use all feedback to review and improve our operational procedures. We wish you the best in your future endeavors.

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