Vapemate Reviews 

919
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, efficiency, and friendly approach in resolving issues quickly. People frequently note the prompt and personal responses, ensuring any problems are dealt with swiftly and effectively. The overall service is often described as fantastic, with many appreciating the smooth and pleasant interactions. However, some customers experienced situations where orders were not what they wanted or were incorrect, and occasionally packages were lost. Reviewers consistently highlight that any such problems, including issues with refills or potentially faulty devices, are quickly and efficiently resolved by the attentive customer service team.

What people talk about most

Customer service

Customers had positive experiences with customer service, consistently describing it as excellent, top-notch,... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising the excellent customer... See more

Order

Clients share positive opinions on order, frequently highlighting fast delivery times and efficient handling... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with the range... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness and efficiency in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Vapemate for many years and I can’t really fault any aspect of their offering or imagine using anyone else. Apart from good quality liquids at a good price, their rewards prog... See more

Company replied

Rated 5 out of 5 stars

Always experienced great customer service with Vapemate, prompt and personal response every time and any issues that do arise are dealt with swiftly. A recent order was damaged in transit by the third... See more

Rated 5 out of 5 stars

I've always reckoned you get the measure of a company when things don't go smoothly. Recently placed an order which arrived very promptly as usual, but wasn't what I'd wanted. Checked the order and t... See more

Company replied

Rated 5 out of 5 stars

I called and spoke with Zoe who was very helpful. Vapemate have supported me with a purchase I made 5months ago online and have agreed to help resolve my potentially faulty device. Communication afte... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Vapemate

Written by the company

Vapemate offers a massive range of eliquid and ecigarette hardware online at www.vapemate.co.uk.

There's eliquid to suit every vaping requirement, with starter kits for beginners to dripping, squonking and sub-ohm kits and tanks for the most advanced vapers. We have brilliant tasting shortfills and an incredible range of DIY concentrates and accessories.

Plus our customers can enjoy regular rewards with Vapemate Reward Points and our VIP scheme. Or choose a subscription to get your favourite eliquid delivered each month.

All our eliquid is:

-100% British made and produced at our facility in the UK

- Has more than 150 Flavours across our 3 ranges giving you a superb selection

- 0mg to 18mg nicotine strengths available

- Multiple VG options across our ranges: Origins (30% VG), Classic (50% & 70% VG), & Directors Cut (Max VG) & Shortfill Max VG.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

919 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(919)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

3 years of excellent service!

I've been using this company for almost 3 years now. Excellent quality and good customer service. They even called me and asked me for an alternative flavor when they didn't have the one I wanted.

April 25, 2018
Unprompted review
Rated 5 out of 5 stars

First Class Company!

After stumbling across this site, desperately looking for e-liquids at a reasonable price, I can honestly say that I have never gone anywhere else! Every single flavour I have tried has been amazing - and I have tried loads - believe me! Their order processing is quick and, as I live on the other side of the country, delivery is exceptional!
Vapemate have a loyalty scheme that allows you to gain rewards and discounts, the more you buy from them, which can only be hugely advantageous to the customer! All in all BRILLIANT!

April 25, 2018
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommended

I stick to roughly the same flavours, aniseed, absinth, butterscotch and in quite the few months now ive bought from Vapemate the quality and service has been second to none, the flavours dont vary at all, always consistent and the strengths also are spot on.......if your worried about trying Vapemate, theres a few suppliers on the market now, give them a try you wont be disappointed !

April 25, 2018
Unprompted review
Rated 2 out of 5 stars

Become disenchanted …

Vapemate has always delivered my orders quickly without any hassle. Unfortunately my usual product has changed in flavour. The taste has changed to be not pleasant and the aroma is also changed to an unpleasant smell. The aroma has been committed on by more than one person. A recent change in product has changed my opinion of Vapemate unfortunately, as previously I could not have faulted their service and product. I’m now in the process of sourcing a different product supplier. Really disappointed to have to do this.

April 22, 2018
Unprompted review
Rated 5 out of 5 stars

Aspire Zelos 50w kit + American gold e-liquid

I bought an Aspire Zelos 50w kit, can't fault it, or the packaging or Vapemate. Their site has all the information you need with regards to E-liquids, starter kits etc and I can confirm it's not worth wasting your money elsewhere, you won't find better products.

April 21, 2018
Unprompted review
Rated 4 out of 5 stars

Used this company for nearly three…

Used this company for nearly three years. Great customer service and support. Fast delivery and trackable if you opt for it. Wide range of flavours (perhaps too many to choose from if I'm honest). Discounts really ramp up if you use them enough and we'll worth writing a review for purchases as you get 15% voucher every time. Occasionally run out of popular flavours but soon restock.

April 20, 2018
Unprompted review

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