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Vapemate Reviews 

919
•
TrustScore 4.5 out of 5

4.6

Electronic Cigarette Store
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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, efficiency, and friendly approach in resolving issues quickly. People frequently note the prompt and personal responses, ensuring any problems are dealt with swiftly and effectively. The overall service is often described as fantastic, with many appreciating the smooth and pleasant interactions. However, some customers experienced situations where orders were not what they wanted or were incorrect, and occasionally packages were lost. Reviewers consistently highlight that any such problems, including issues with refills or potentially faulty devices, are quickly and efficiently resolved by the attentive customer service team.

What people talk about most

Customer service

Customers had positive experiences with customer service, consistently describing it as excellent, top-notch,... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising the excellent customer... See more

Order

Clients share positive opinions on order, frequently highlighting fast delivery times and efficient handling... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with the range... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness and efficiency in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Vapemate for many years and I can’t really fault any aspect of their offering or imagine using anyone else. Apart from good quality liquids at a good price, their rewards prog... See more

Company replied

Rated 5 out of 5 stars

Always experienced great customer service with Vapemate, prompt and personal response every time and any issues that do arise are dealt with swiftly. A recent order was damaged in transit by the third... See more

Rated 5 out of 5 stars

I've always reckoned you get the measure of a company when things don't go smoothly. Recently placed an order which arrived very promptly as usual, but wasn't what I'd wanted. Checked the order and t... See more

Company replied

Rated 5 out of 5 stars

I called and spoke with Zoe who was very helpful. Vapemate have supported me with a purchase I made 5months ago online and have agreed to help resolve my potentially faulty device. Communication afte... See more

Company replied

Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Vapemate

Written by the company

Vapemate offers a massive range of eliquid and ecigarette hardware online at www.vapemate.co.uk.

There's eliquid to suit every vaping requirement, with starter kits for beginners to dripping, squonking and sub-ohm kits and tanks for the most advanced vapers. We have brilliant tasting shortfills and an incredible range of DIY concentrates and accessories.

Plus our customers can enjoy regular rewards with Vapemate Reward Points and our VIP scheme. Or choose a subscription to get your favourite eliquid delivered each month.

All our eliquid is:

-100% British made and produced at our facility in the UK

- Has more than 150 Flavours across our 3 ranges giving you a superb selection

- 0mg to 18mg nicotine strengths available

- Multiple VG options across our ranges: Origins (30% VG), Classic (50% & 70% VG), & Directors Cut (Max VG) & Shortfill Max VG.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

919 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(919)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Vaping made easier.

I have been vaping for almost five years and once I found vapemate it made it so much easier for me to stick to it 😁 Thank you Vapemate.

October 3, 2018
Unprompted review
Rated 5 out of 5 stars

Great company and service

Great company and service. Always get my order in a couple of days instead of 3 - 4 days as specified on my delivery choice. My preference is the Classics range as it seems to last longer. Their sweet, dessert & fruit range are my favourites with very moreish taste sensations.

October 3, 2018
Unprompted review
Rated 5 out of 5 stars

Fast delivery great prices and amazing flavour

Initially this company was a bit slow to react, poor customer service and generally not very good. I've been with these for a few years now and I can honestly say (having tried numerous other companies within this time), these are the best. Fast delivery, great prices and most importantly . . . . . . . Amazing flavours and choices. Thanks

June 9, 2018
Unprompted review
Rated 4 out of 5 stars

Top Customer Service

1 star is missing as I was sent the wrong batteries twice. First time I think was joint blame but not the second time. Took about a week to get going with my new mod when I thought it would be the next day, so was a bit disappointed.
I still give 4 stars because their customer service is great. The lady I dealt with via email and over the phone was very helpful and polite. The products were top notch in the end and very happy. The original order though not quite right, was delivered the next day by DPD (who I think are the best courier).
Would have no issues at all buying from Vapemate again.
Thank You

April 27, 2018
Unprompted review

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