Vapemate Reviews 

919
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, efficiency, and friendly approach in resolving issues quickly. People frequently note the prompt and personal responses, ensuring any problems are dealt with swiftly and effectively. The overall service is often described as fantastic, with many appreciating the smooth and pleasant interactions. However, some customers experienced situations where orders were not what they wanted or were incorrect, and occasionally packages were lost. Reviewers consistently highlight that any such problems, including issues with refills or potentially faulty devices, are quickly and efficiently resolved by the attentive customer service team.

What people talk about most

Customer service

Customers had positive experiences with customer service, consistently describing it as excellent, top-notch,... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising the excellent customer... See more

Order

Clients share positive opinions on order, frequently highlighting fast delivery times and efficient handling... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with the range... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness and efficiency in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Vapemate for many years and I can’t really fault any aspect of their offering or imagine using anyone else. Apart from good quality liquids at a good price, their rewards prog... See more

Company replied

Rated 5 out of 5 stars

Always experienced great customer service with Vapemate, prompt and personal response every time and any issues that do arise are dealt with swiftly. A recent order was damaged in transit by the third... See more

Rated 5 out of 5 stars

I've always reckoned you get the measure of a company when things don't go smoothly. Recently placed an order which arrived very promptly as usual, but wasn't what I'd wanted. Checked the order and t... See more

Company replied

Rated 5 out of 5 stars

I called and spoke with Zoe who was very helpful. Vapemate have supported me with a purchase I made 5months ago online and have agreed to help resolve my potentially faulty device. Communication afte... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Vapemate

Written by the company

Vapemate offers a massive range of eliquid and ecigarette hardware online at www.vapemate.co.uk.

There's eliquid to suit every vaping requirement, with starter kits for beginners to dripping, squonking and sub-ohm kits and tanks for the most advanced vapers. We have brilliant tasting shortfills and an incredible range of DIY concentrates and accessories.

Plus our customers can enjoy regular rewards with Vapemate Reward Points and our VIP scheme. Or choose a subscription to get your favourite eliquid delivered each month.

All our eliquid is:

-100% British made and produced at our facility in the UK

- Has more than 150 Flavours across our 3 ranges giving you a superb selection

- 0mg to 18mg nicotine strengths available

- Multiple VG options across our ranges: Origins (30% VG), Classic (50% & 70% VG), & Directors Cut (Max VG) & Shortfill Max VG.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

919 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(919)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As a lifelong cigar smoker.

As a lifelong cigar smoker I had my doubts about vaping and the first product I tried was frankly rubbish. I was recommended by a friend to try vape mate products and am happy to report that I have not had a cigar since February 2018. Great product. Satisfied customer.

October 4, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! E-liquids are great quality, and a good price. There’s a wide range of flavours to choose from. Delivery is always prompt, and items are very well packaged. I’d really recommend ordering from Vapemate!

October 3, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent all rounder!

I love the different varieties of flavours and themes from this company, some of the liquids I have tried such as the more citrussy flavours and minty ones are not to my liking compared to some other brands tastewise but are still okay and it could in all honesty just be that I am more used to a different type of flavour liquid compared to others who seem to enjoy them.

However on the other hand I always buy my menthol, liquid sherbet, blackjack and pear drops liquids from this company as they are definitely the best tasting overall compared to all the various companies and other brands that I've tried over the years.

The prices from this company are very competitive and excellent value for money and the delivery is always quick. The incentives, VIP rewards plus many other various offers available are in a league of their own and excellent compared to other companies I've tried and the customer service for me has always been fantastic!

Yes some of the flavours I've tried as mentioned above weren't to my liking but they are in the minority compared to the quality and taste of the ones that I do like! Recommended!

October 3, 2018
Unprompted review
Rated 5 out of 5 stars

Does everything it says on the box, and more!

Whether you're brand new to vaping, an old hand or anywhere in between, Vapemate have SO much to offer everyone - From blogs, news and articles, to regular order subscriptions, bulk discounts, several really worthwhile reward schemes, giveaways, numerous offers on items that people actually want, and even decent discounts just for taking a few moments to give feedback on your order.
The most notable is the weekly chance to win your entire order again, completely free, and I promise you they honour this no matter how big that order was!

Of course, the core of any business is the actual service and the products offered, and again Vapemate are a fantastic example of how it should be done!
At the heart of Vapemate is a very wide and ever expanding range of liquids, which they make themselves and is fully compliant with TPD and all the other industry standards. Information on this is celar and easy to fnd on the website.
As well as featuring guest liquids, too, you'll find the classic vapes, the new and fashionable, the unusual and likely several flavours you never even thought of, all at very reasonable prices. After several years of regular orders myself (and I buy 2-300ml at a time) I'm still spoilt for choice... and if you still can't decide which flavours to try, just build your own sample pack!
Similarly, all the hardware they stock, the batteries, the tanks, the coils, the wire, the atty stands, the build mats... everything is tried and tested. These are well-known and solid brands that have proven themselves popular.

Finally, the service is top notch - Absolutely exemplary. If you have problems, they'll help you through it. If you have questions, they'll tell you straight off or go find you the answers right away. If you have a bad experience with something, they WILL set it right!
Vapemate always process my order the same day and get it posted FAST. If something happens to be out of stock, they'll have that turned around just as fast.

But best of all, they really do listen to customer feedback - about every... single... thing!!

There are dozens of reasons why I sound like a gushing Vapemate fanboy - You'll see those reasons when you look through the menu on the website!

October 3, 2018
Unprompted review

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