Always experienced great customer service with Vapemate, prompt and personal response every time and any issues that do arise are dealt with swiftly. A recent order was damaged in transit by the third... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been using Vapemate for many years and I can’t really fault any aspect of their offering or imagine using anyone else. Apart from good quality liquids at a good price, their rewards prog... See more
Company replied
I’ve been using Vapemate for around a year now and have been super happy with them. Great prices and great customer service. They’re very quick to resolve any concerns when you reach out! Only concer... See more
Company replied
Used this company for nearly three years. Great customer service and support. Fast delivery and trackable if you opt for it. Wide range of flavours (perhaps too many to choose from if I'm honest). Dis... See more
Company details
About Vapemate
Written by the company
There's eliquid to suit every vaping requirement, with starter kits for beginners to dripping, squonking and sub-ohm kits and tanks for the most advanced vapers. We have brilliant tasting shortfills and an incredible range of DIY concentrates and accessories.
Plus our customers can enjoy regular rewards with Vapemate Reward Points and our VIP scheme. Or choose a subscription to get your favourite eliquid delivered each month.
All our eliquid is:
-100% British made and produced at our facility in the UK
- Has more than 150 Flavours across our 3 ranges giving you a superb selection
- 0mg to 18mg nicotine strengths available
- Multiple VG options across our ranges: Origins (30% VG), Classic (50% & 70% VG), & Directors Cut (Max VG) & Shortfill Max VG.
Contact info
Bolton North Business Park, Unit 52, 1st Floor, Rossini Street,, Childerditch Hall Drive, BL18DL, Bolton, United Kingdom
- 08081687551
- cs@vapemate.co.uk
- www.vapemate.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve used Vapemate for many years now…
I’ve used Vapemate for many years now and I’m very impressed. Delivery is fast (only use the free one) products are great and the flavours are delicious. I’ve recommended Vapemate to many and they are as happy as I am. Thanks guys!
I have been a Vapemate customer for 3-4 years
I have been a Vapemate customer for some time now and my regular purchase is the VM tobacco. I usually buy approx 14 bottles to get the free delivery option and it arrives in sufficient time.
I use Vapemate as it is slightly cheaper than my local vaping shop and they also do fantastic offers.
There is a very large selection of different flavours of liquid, I've just never been brave enough to try any than my regular flavour but the option is there.
Highly recommend.
Excellent selection of flavours, good prices, and quick service.
many decades of cigarette smoking
fter many decades of cigarette smoking, a habit I couldn't break, I switched to vaping - no longer waking up and spending five minutes coughing, a cleaner taste in my mouth and breathing is a lot easier.
I trust this company they always give their best
I have been using Vapemate for years and I recommend them to everyone I talk to about vaping. Their service is second to none and on the very rare occasion that I’ve had a problem they have dealt with it professionally and quickly.
The liquid are high quality and in my opinion better than in the shops on the High Street.
The only question I’ve ever had is why wouldn’t you use Vapemate it’s that simple
Excellent quality on DIY product and…
Excellent quality on DIY product and excellent quality on all liquids with brand Vapemate. Thank you for your hard work.
I’ve been using Vapemate for about…
I’ve been using Vapemate for about three years now. I really like the quality of the products and have found them an excellent company to use.
Regular customer for 4 years now
Regular customer for 4 years now - consistent products; great quality and service. Uber-fast delivery (only ever use the free option, and it’s a couple of days max)
I buy 20 bottles at a time usually, the flavour is the same across all, time after time, Peppermint Origins is the one.
If I’ve ever tried something not to my taste, a non-nonsense exchange has been offered for anything unopened.
I’ve tried many, but Vapemate are the leaders by far.
Excellent range of products and always…
Excellent range of products and always quick delivery 👌
Well the delivery came on time the…
Well the delivery came on time the prices are grate the DIY e liquid kit is grate and the lemon Sherbet flavour is so dam nice I will definitely be using this store again.
Absolutely horrible mango freeze there…
Absolutely horrible mango freeze there was no mango flavour whatsoever.
Customer service non existing can't even respond to emails and even have the cheek to block my comments on Facebook.
I hope your taxes are up to date?
Great customer service
Ive shopped with Vapemate for a few years now. For the first time, I was accidently sent the incorrect vape kit which can happen to anyone especially during this difficult time. I contacted the company and they were super quick to sort out my order and get the correct kit out to me. Brilliant customer service, special thanks to Sophie. A great shopping experience and I will keep coming back!
Awful company,poor customer…
Awful company,poor customer service.Paid 4.95 £ for my order to receive it on Wednesday ...I am still waiting...Contacted the company ,thay ignored my messages.Will not buy again from them!Avoid!
The worst E liquid i have tried
The worst E liquid i have tried , got 5 flavours all made me feel sick , like vaping furniture polish , waste of £23 all thrown in bin
Menthol tobacco liquid tastes awful 🤢
The best tobacco liquid from a UK vape…
The best tobacco liquid from a UK vape shop
Long time customer, screwed by support staff
Long time customer, service is great when it works but apparently when it goes wrong you get screwed by their support staff.
Order ID 1000559481, I accidentally ordered the wrong coils as the description was quite confusing (Innokin T18 apparently doesn't fit in an Endura T18 II Vape Pen).
I informed them of my mistake and after having to argue the point I was offered not a cash refund but a refund via "rewards points".
I told them that this was acceptable and kindly requested they point me in the direction of the correct coils.
Checked my account today to find they had deleted my support case and refunded 23 of the points I spent on the order, I spent 221 points on this order in order to bring it's cost down to £9.77.
Apparently their support staff do not know how to use a calculator.
I was *not* told where the correct replacement coils are.
Very disappointed.
Top Notch Company
The 'one and only' company I will use for my vaping liquids, coils, hardware etc. Fantastic service, superfast delivery.
Keep up the brilliant work VM. 👍🏻🙂
Great site
Brilliant site, really good juice which is their own brands. Really good customer support with a problem I had with one of my orders and was resolved very quickly. Highly recommend
Brilliant would highly recommend.
Brilliant would highly recommend.
I’ve spent a good thousand or two with this company over the years very reliable never really had any problems with them.
I think I’ve only had 1 maybe 2 issues with shipping but was promptly sorted by the fantastic team at VapeMate
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








