Vape Suite Reviews 

716
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent prices and the vast product selection. Many commend the super-fast, often next-day delivery, noting the careful packaging. Reviewers also value the proactive customer service, appreciating prompt communication about stock and offered alternatives, which ensures a smooth ordering process. However, some people were dissatisfied with product quality, reporting faulty items or products that didn't work. Others experienced delivery problems, including items left in non-secure locations or delivered to incorrect addresses by carriers, and mentioned difficulties in resolving these issues, with concerns about refunds or communication regarding delayed orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the super fast... See more

Product

Consumers find product to be positive, with many reviewers praising the great choices, variety of flavors,... See more

Order

Reviewers mention positive feedback about order, with many customers reporting easy online ordering, fast... See more

Service

Users describe positive interactions with service, consistently reporting excellent and brilliant service,... See more

Price

Reviewers highlight positive aspects of price, consistently praising the great and competitive prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best prices that I have found, a vast range of products and always enough in stock to fulfil my order. Orders are always promptly despatched and arrive as expected. On the rare occasion that I have ha... See more

Rated 5 out of 5 stars

I always order from these guys. They have the best deals around. Highly recommend. 11/10 I make big orders on a regular basis. I always run out of lanyards for my vapes though. If you sell them or gi... See more

Rated 5 out of 5 stars

Really pleased with my first order from Vape Suite. In local shops a single vape is usually £15, but on their site I got 3 for £30 – massive saving. Ordering was simple, everything was packaged well,... See more

Rated 5 out of 5 stars

Really great service, received a message on WhatsApp to inform me a couple of my choices were out of stock. List of available flavours was sent so I could choose alternatives. Still received today.... See more


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Vape Suite

Written by the company

At Vape Suite, our aim is to provide our customers with a range of great quality prefilled kits, prefilled pods, e-liquids, vape tanks, vape coils, and e-cigarette accessories at fantastic prices. Our online store has gone from strength to strength, with many dedicated customers returning to us time and time again.

Our best-selling products are Hayati Prefilled Pods and Hayati Prefilled Kits.

Featured Categories

Meeting Your Demands

As one of the largest UK-based suppliers of prefilled and e-liquids, we work with leading international manufacturers to provide high-quality products designed to meet your individual requirements. Whether you are trying e-cigs for the first time or are an experienced user, our range includes everything you need.

Our selection is based on our personal experience and customer feedback. By shopping with us, you have the reassurance that our products are selected to help you enjoy the freedom that vaping brings.

Ready to experience premium vaping? Shop our full range here or read our expert guides.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

716 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(716)

402 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Vape Suite accepted my order and I am…happy to have received my order in good time.

Vape Suite accepted my order and I am happy with the service provided. The only negative issue I experienced was that when placing my order on a Friday, it took several attempts to ensure my request for delivery via the Royal Mail 48hr Tracked option as the Next Day DPD option seemed to be automatically applied. As this option costs considerably more, this was not my desired option.

March 13, 2026
Rated 2 out of 5 stars

Faulty Pod 🤦‍♂️

Purchasing and delivery was spot on, no issues the one thing I was disappointed with was that one of the pods wouldnt work and didn't draw any liquid. I know this can happen and is luck of the draw but still you expect them to work so put a slight downer on the multibuy deal. We go again.

February 27, 2026
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, I was a little ruthless with him straight off the bat as I am very skeptical so I was a little harsh and wanted answers quick! However next day delivery superb service, and I called the guy back who I was awful with (in my opinion) and apologised as the easiest and best answer to this service “He said… he delivered” thanks for the great service

February 17, 2026
Rated 5 out of 5 stars

Vape suite

Very good service ,emails sent regularly to let me know when product would arrive , arrived as told , very pleased with the vape ,also recieved a free vape with it

February 19, 2026
Rated 1 out of 5 stars

Not received my order

Ordered from them accidentally put the wrong address as I'd just moved house so royal mail sent it back to them ( I have a picture for proof) I've emailed them 3 or 4 times, tried calling 4 times and WhatsApp them twice but I'm not getting anywhere.they either need to send my product or give me back my £20. I ordered on the 07/02/26 and it's now the 22nd very poor customer service. Won't use this company again

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Vape juice

Must admit I really like this place vape juice as I used to get edge n another but can’t remember but these r absolute perfection

February 17, 2026
Rated 5 out of 5 stars

Excellent customer service

First time using Vape Suite.Placed an order, unfortunately they did not have the amount that I had ordered online. However I quickly received a text message, informing me of this and what flavours they did have. Chosen flavours arrived the next day. Excellent service

February 9, 2026

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