Vape Suite Reviews 

716
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent prices and the vast product selection. Many commend the super-fast, often next-day delivery, noting the careful packaging. Reviewers also value the proactive customer service, appreciating prompt communication about stock and offered alternatives, which ensures a smooth ordering process. However, some people were dissatisfied with product quality, reporting faulty items or products that didn't work. Others experienced delivery problems, including items left in non-secure locations or delivered to incorrect addresses by carriers, and mentioned difficulties in resolving these issues, with concerns about refunds or communication regarding delayed orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the super fast... See more

Product

Consumers find product to be positive, with many reviewers praising the great choices, variety of flavors,... See more

Order

Reviewers mention positive feedback about order, with many customers reporting easy online ordering, fast... See more

Service

Users describe positive interactions with service, consistently reporting excellent and brilliant service,... See more

Price

Reviewers highlight positive aspects of price, consistently praising the great and competitive prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best prices that I have found, a vast range of products and always enough in stock to fulfil my order. Orders are always promptly despatched and arrive as expected. On the rare occasion that I have ha... See more

Rated 5 out of 5 stars

I always order from these guys. They have the best deals around. Highly recommend. 11/10 I make big orders on a regular basis. I always run out of lanyards for my vapes though. If you sell them or gi... See more

Rated 5 out of 5 stars

Really pleased with my first order from Vape Suite. In local shops a single vape is usually £15, but on their site I got 3 for £30 – massive saving. Ordering was simple, everything was packaged well,... See more

Rated 5 out of 5 stars

Really great service, received a message on WhatsApp to inform me a couple of my choices were out of stock. List of available flavours was sent so I could choose alternatives. Still received today.... See more


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Vape Suite

Written by the company

At Vape Suite, our aim is to provide our customers with a range of great quality prefilled kits, prefilled pods, e-liquids, vape tanks, vape coils, and e-cigarette accessories at fantastic prices. Our online store has gone from strength to strength, with many dedicated customers returning to us time and time again.

Our best-selling products are Hayati Prefilled Pods and Hayati Prefilled Kits.

Featured Categories

Meeting Your Demands

As one of the largest UK-based suppliers of prefilled and e-liquids, we work with leading international manufacturers to provide high-quality products designed to meet your individual requirements. Whether you are trying e-cigs for the first time or are an experienced user, our range includes everything you need.

Our selection is based on our personal experience and customer feedback. By shopping with us, you have the reassurance that our products are selected to help you enjoy the freedom that vaping brings.

Ready to experience premium vaping? Shop our full range here or read our expert guides.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

716 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(716)

402 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 on every order

10/10 on every order. If they don't have a flavour in stock they ring/message you to send a replacement. Orders often come with gifts. Very greatful for this.

February 6, 2026
Rated 5 out of 5 stars

Really great company

Really great company, an order I had place,one of the items, were out of stock, I received a call, from a polite man, offering an alternative, so nice, to know they care. I have been ordering from here for over a year now, never had one issue,won’t go anywhere else,orders a couple of days, well packed, a few members of our family vape, and I do the orders for everyone, thank you , for keeping us informed,messages from start to finish, with delivery.

January 19, 2026
Rated 1 out of 5 stars

Don't Waste Your Money

Ordered And Paid For Next Day Delivery And Never Arrived As Per Expectations Tried All Methods To Contact Vape Suite And Never Received Any Answers

February 5, 2026
Unprompted review
Vape Suite logo

Reply from Vape Suite

Hi Rhiannon Edwards,

We’re really sorry your order was delayed. Unfortunately, Royal Mail’s system was down at that time, which caused the disruption.

As a goodwill gesture, we offered a discount coupon for your next order, which could be redeemed by contacting us via WhatsApp. We value your patience and hope this resolves the issue. Please reach out if you need any further assistance. we’re here to help.

Best regards,
Vape Suite UK Team

Rated 1 out of 5 stars

Time wasters and scams

I would rate 0 stars if it let me.

Not happy as I made an order and it arrived with in 5 days.

Now made another order and been waiting couple of days now as they still have not sent an email saying dispatched.
Instead they keep making up excuses saying we are unable to dispatch at mont due to issues with Royal Mail.
Even worst I paid for 1st class postage.
Don’t buy from them they are a lie and a scam just want your money.
I will be going up to there shop to give them that. They replied today saying sorry due to more made up rubbish they love to say. Waste of money stay away from this company.

I have got trading standards involved my end now so then we see what rubbish they be saying when they have trading standards to answer back to and even they have confirmed with me there are no issues with dispatch through Royal Mail.

Not happy no one else order from them they make up rubbish

February 3, 2026
Unprompted review
Vape Suite logo

Reply from Vape Suite

Hi Ryedon Clift,

sorry for the delayed response. We’re very sorry for the delay and the frustration it caused. Unfortunately, the issue was due to a Royal Mail system outage, which was beyond our control.

We’ve processed a full refund for your order as a result. We’re taking steps to ensure this doesn’t happen again in the future and hope to provide you with a smoother experience next time.

As a gesture of goodwill, we’d be happy to provide a discount coupon for your next order. please reach out to us via WhatsApp when placing it.

Thank you for your patience and understanding.

Best regards,
Vape Suite UK Team

Rated 5 out of 5 stars

Great website

Great website. Lots of different products at fair prices. Fast delivery & the bonus of a free gift when I ordered . Will definitely purchase from vape suite again.

January 28, 2026
Rated 5 out of 5 stars

All good

I've made several orders. Always arrive on time, and well packaged. Had a couple of faulty pre filled pods, emailed regards them, but never received any replies. Obviously I know this is a manufacturer issue, not vape suites.

January 28, 2026
Rated 5 out of 5 stars

I gave up smoking tobacco after nearly…

I gave up smoking tobacco after nearly 35 years of smoking and my friend bought me a vape. I found vape suite online when looking for a refills and they’re cheaper than all of the vape shops in my area. Delivery by post is always ok time

January 14, 2026
Rated 5 out of 5 stars

Amazing

Been buying from here for months, simply because it’s the best and most reliable place I’ve found. Great product range and fast delivery

December 11, 2025

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