Der Shop ist soweit gut aufgebaut und sehr übersichtlich gestaltet. Der Service ist auch sehr hilfsbereit falls es mal Probleme gibt. Der letzte Einkauf gestaltete sich ein wenig kompliziert was die... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great price but clunky check out procedure if you use credit cards. After purchase I had to track down customer service and have them match my credit card screen shot to enable my shipment. While I wa... See more
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Had some issues with the postman. The helpdesk team solved my problem rapidly and professionally. Not giving 5 star bc i asked for a color (they told me to choose between 2 options) and gave me the... See more
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I ordered two Vaporizers but only received one in the mail. They were expensive, worth 400€. When I reached out to Customer Service they immediately refunded me even though I didn’t have the pac... See more
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Company details
Written by the company
With most vaporizers having to be imported from the US, VapoShop started out in 2008 as the first online store in Europe to specialize in high quality vaporizers. We're proud to fulfill a leading role in the vaporizer landscape and carry only vaporizers that meet our strict quality standards.
VapoShop - Simply Vaporizers
Written by the company
- Europe's first specialized vaporizer store
- VapoShop started out in 2008 with the mission to provide vaporizer enthusiasts throughout Europe with high quality vaporizers at excellent (and fast!) service. Our product offering, as well as the technology of vaporizers has changed quite a bit since we started, but our goal has remained the same. Your feedback help us improve our service, so please take a minute to leave a review.
- Fast and secure shipping
- Shipping from The Netherlands, which is known as a fast shipping hub, orders to virtually all European countries arrive extremely fast. All products on our website are shipped directly from our own warehouse. Packages are insured and shipped with discreet, plain packaging.
- Authorized reseller
- We are an authorized reseller for all major brands, ensuring you always receive the latest version of a vaporizer, backed by our own warranty as well as that of the manufacturer. Unlike some others in this field, we choose not to carry knock-offs or grey import vaporizers!
- Expert advice
- As great fans and advocates of vaporization, we know our vaporizers and are happy to help you find the vaporizer that best suits your needs, and will gladly answer any questions you have before, during or after your purchase.
Contact info
4.3
Excellent
9K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
I recently purchased a Firefly 2+, which unfortunately did not work at first because of a faulty battery. But the amazing Vaporshop support team were quick to help and sent a replacement battery. Great customer service.
January 7, 2025
Reply from VapoShop
Thank you for your feedback! We're sorry about the initial battery issue, but glad our support team could quickly sort it out. Enjoy your Firefly 2+! 🍃😊
Happy costumer
Delivery was great! Very fast. The vaporizer ist great, Storz&Bickel is my fav when it comes to vaporizer.
If needed it'd be happy to purchase again at VapoShop!
January 23, 2025
Reply from VapoShop
Thank you for your fantastic review! We're delighted to hear that you're a happy customer. Happy vaping! 🌿😊
Good
Just the way they responded to my email was flawless, they put alot of care into customer service (you can check it yourself). Also very fast delivery, so give prop to that too.
January 28, 2025
Unprompted review
Reply from VapoShop
Thank you for your kind words! We're delighted to hear you had a good experience with us. We look forward to welcoming you back soon! 😊🚀
The packaging was really great,i think…
The packaging was really great,i think if my package fell out of a speeding train nothing would have happend to the device,well done guys,and also pretty fast delivery
January 17, 2025
Reply from VapoShop
Thank you for taking the time to share your positive experience with us. Our goal is to deliver your package swiftly and safely.📦 We truly appreciate your feedback and look forward to welcoming you back soon. 🚀✨
They kept me informed about shipping…
They kept me informed about shipping and it even arrived earlier than expected and great packaging, a bit over the top actually.
January 14, 2025
Reply from VapoShop
We're glad to hear that you appreciated our shipping updates and fast delivery 🚚. Enjoy your purchase! 😄🍃
Great company, great people behind it
Bought several items (Mighty, Volcano, Acessories, Puffco...) on different ocasions and everything was fast and correct.
I also made a wrong purchase and the return process was great. Putting this here as when things goes wrong that you really knows if you have a good service or not.
January 2, 2025
Reply from VapoShop
Thank you for the glowing review! 🌟 We're thrilled to hear you've had such positive experiences. Happy to have you as part of the Vaposhop family! 💚🚀
As always it is my pleasure to know You…
As always it is my pleasure to know You ... Your profesionalizem is like a fresh air in a cloudy room!
January 8, 2025
Reply from VapoShop
Thank you for your wonderful review! Your appreciation means a lot to us. 💚👏
Battery was unfortunately defected
Battery was unfortunately defected, but they answer very quickly and as soon they proved that the just send me a new one.🙏
January 8, 2025
Reply from VapoShop
Thank you for your feedback! We're sorry about the battery issue, but glad we could sort it out quickly for you. If you need anything else, just give us a shout. We're here to help! 🙌🎉
The order was delivered fast and…
The order was delivered fast and everything arrived in good condition. Thanks again!
January 8, 2025
Reply from VapoShop
Thanks for the awesome review! We're thrilled everything arrived quickly and in great shape. Enjoy your purchase! 🚀😊
Quality service, quality product
Fantastic service, sent on time and used NO plastic for filler in the box, only paper.
Product is equally impressive, well engineered for ease of use and travel
10/10
January 12, 2025
Reply from VapoShop
We're truly sorry to hear you haven't received your order yet. Rest assured, it was shipped the next day, but sometimes carrier delays occur. We'll reach out to UPS immediately to check on the status of your order.
In the meantime, please feel free to contact our customer service team for any further assistance. We're here to help and ensure you receive your product as soon as possible.🍀
Fast delivery
Fast delivery.
The vapo arrived with a dysfunctional battery but Vaposhop sent me a new one for free quickly
December 31, 2024
Reply from VapoShop
Thank you for your feedback! We're glad you received your order quickly. Sorry about the initial battery issue, but happy we could resolve it promptly. If you need anything else, let us know. 😊💚
Reply from VapoShop
We're glad to hear you enjoyed our speedy delivery and quality product! Thank you for choosing us! 🚀😊
Great prices and excellent customer service
Great prices and excellent customer service too !
December 30, 2024
Reply from VapoShop
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our great prices and customer service. Your satisfaction is our top priority! 🌟😊
Very Good
Very Good! Good packaging and quick delivery. I dont like UPS, so thats a downside.
December 20, 2024
Reply from VapoShop
Thank you for the feedback! We're glad you enjoyed the packaging and quick delivery. Sorry UPS didn't quite hit the mark—your input helps us improve.📦 😊
Vaporizer is outdated
Shipping was fast and product was without a scratch. But the vaporizer is outdated and no longer receives updates for the app. The app cannot be installed at all on Android 14. There was no indication of this on the retailer's website.
December 20, 2024
Reply from VapoShop
Thank you for your feedback! We're glad to hear that the shipping was fast and the product arrived in perfect condition.
We apologize for the inconvenience regarding the app compatibility with Android 14. Your comments are valuable, and we'll work on updating our product information to reflect this. If you need further assistance, please don't hesitate to reach out. 🍀😊
Reply from VapoShop
Thank you! We're thrilled you found our service unique. Your feedback means a lot to us. 😄🌟
Reply from VapoShop
Thank you for the awesome review! We're thrilled to hear you're happy with our prices and speedy service. Thank you for being part of the Vaposhop community! 🍀✨
Reply from VapoShop
Thank you for the shoutout! We're thrilled to offer speedy service and fair prices. Your satisfaction is our top priority! 🍀😄
Reply from VapoShop
Thank you for your feedback and for choosing us! 😊🎉
It's fastness to treat and send orders.
It's fastness to treat and send orders.
Good communication too and the wish to assist the customer.
December 6, 2024
Reply from VapoShop
Thank you for your kind words. Our team is always here to assist you and ensure you have the best experience possible. Looking forward to serving you again soon! 😊🎉
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