My daughter NEVER received her bracket! This was ordered for Christmas… I contacted you several times.. you got your money.. never again will I order from here
Company replied
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See what reviewers are saying
Perfect jewelry for gifts for my three daughters! Although their sense of style is each very different, Vassias has the perfect pieces to tickle their fancies. The Hug Rings are a marvelous gift for m... See more
Company replied
Malachite rings purchased. Rings were advertised as 925 sterling silver, no 925 hall mark on ring. The ring is silver plated so will discolour with wear. Trading standards are not being followed here... See more
Company replied
My experience with Vassias was an overall positive one. The only reason I didn't give 5 stars is because nobody, or company is perfect, however oi had no problems at all. Ordering and delivery went s... See more
Company replied
3.2
Average
193 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The rings are are amazing and…
The rings are are amazing and absolutely beautiful I love them
January 5, 2025
I never received my earrings
I never received my earrings. The delivery company says they delivered them I never got them. So either they went to another address or were stolen. Since you use the same company I’ll never order from you again.
December 28, 2024
Reply from Vassias
We're truly sorry to hear that you haven't received your earrings. We understand how frustrating this must be, and we sincerely apologize for the inconvenience. We have sent you an email to help resolve this matter as quickly as possible. Please check your inbox (and spam/junk folder just in case) and let us know if you need any further assistance.
Disappointed 😔
I bought a bracelet as a present for my daughter who is in her late 40s
But was disappointed to find it was very small , looks like a child’s bracelet..
it’s very pretty , but very deceiving with size !
January 15, 2025
Unprompted review
Reply from Vassias
Thank you for sharing your feedback with us, Brenda. We’re truly sorry to hear that the bracelet didn’t meet your expectations in terms of size, and we completely understand how important it is for a gift to be just right.
We’ve reached out to you via email to assist you further and find a suitable resolution. Please rest assured that we’re here to make things right for you.
Very reliable and excellent value for…
Very reliable and excellent value for money I was really satisfied with my purchase
November 25, 2024
Reply from Vassias
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found your purchase to be reliable and excellent value for money. Your satisfaction means the world to us, and it’s wonderful to know that we met your expectations.
First class service
First class service and quality product. Would recommend to anyone..
November 21, 2024
Reply from Vassias
Thank you so much for your kind words and fantastic review! We're thrilled to hear that you're happy with both the service and the quality of our product. Your recommendation means the world to us, and it truly motivates us to keep delivering excellent experiences.
Reply from Vassias
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration with the delivery time and the product. We strive to provide better service and quality, and your comments help us improve. Please feel free to reach out to our support team so we can address your concerns directly.
No response
Ive purchased a bracelet but it is so small. It's a shame as its so lovely. However, I have emailed to ask to return it but have had no response back ,at all!
December 13, 2024
Unprompted review
Reply from Vassias
Thank you for sharing your feedback, and we’re so sorry to hear about the sizing issue with your bracelet. We’ve sent you an email regarding this matter and would love to get this resolved for you as soon as possible. Please check your inbox (and spam folder just in case), or feel free to reach out again. We're here to help!
Reply from Vassias
Thank you for the kind words, Wendy!
Reply from Vassias
Thank you for the nice feedback, Paul. We appreciate it.
Order wrong again!
I recently wrote a review of not receiving the 3 grandaughter angel wing necklaces. I can confirm that today I received them but the grandaughter message that was suppose to be with them was not in the package. As I stated before, my husband is dying of cancer and wanted to give these to his grandaughters as one final gift. He picked this particular necklace because it had the message to his grandaughters. I have contacted Vassias again. Unfortunately I will have to return the necklaces if we cannot get the messages. This company really needs to access their shipping department.
November 26, 2024
Unprompted review
Bought a ring for my granddaughter it…
Bought a ring for my granddaughter it made her finger green won't buy from these again
September 25, 2024
Reply from Vassias
Thank you for reaching out Barbara, and we’re truly sorry to hear about your experience with the ring. We’d love to help make this right. I've forwarded your email to our support team, and they will be in touch shortly to assist you with a resolution.
I saw a bracelet on Facebook which was…
I saw a bracelet on Facebook which was lovely and perfect for my daughter in law. I bought it as a Christmas gift and when it arrived it was beautiful. Really easy to order and had lots of other lovely jewellery which I will definitely order in the future.
September 20, 2024
Reply from Vassias
Thank you so much for your lovely feedback, Linda! We're thrilled to hear that you found the perfect gift for your daughter-in-law and had an easy ordering experience.
Reply from Vassias
Thank you so much for your kind feedback, Amanda! We're thrilled to hear that you found our ordering process easy and delivery quick. It’s our goal to make every experience smooth and enjoyable, and your words let us know we're on the right track. We look forward to serving you again soon!
I tried to get in touch by email as I…
I tried to get in touch by email as I have ordered the gold daughter braclet and I have not been given any order nos or tracking nos . There is no phone number . The email that they have given just keeps bouncing back . I will never buy anything like this again Lesley Stone
October 17, 2024
Unprompted review
Reply from Vassias
Thank you for bringing this to our attention, Lesley! We sincerely apologize for the inconvenience you've experienced with your order and the communication issues. We have attempted to reach out to you via WhatsApp, as it appears we don't have your email address listed in our system. We understand how frustrating this must be, and we’re committed to making things right. Please check your WhatsApp messages, and we’ll work to resolve the issue as quickly as possible.
i ORDERED A RING MONTHS AGO AND HAVE…
i ORDERED A RING MONTHS AGO AND HAVE NOT RECIEVED. YOU OFFER NO PHONE NUMBER
August 26, 2024
Reply from Vassias
We’re sorry to hear you haven’t received your ring,Thomas. We wanted to let you know that we’ve sent you an email to address your concerns and resolve the issue as quickly as possible.
The item I received is faulty
Think they blocked me! No refund!
Emails bounce back
The item I received is faulty! Their emails bounce back - no contact number no way to return
It’s a scam
Don’t buy!
Furthermore the response they posted is false!! They may email you but you can’t email back !! Scam!!!!
Despite the claim they fixed their email problem, they still bounce back. Asking for a refund and nothing has happened
A week later now, still no refund.. very sad to be dealt with like this- appalling
October 7, 2024
Unprompted review
Reply from Vassias
We sincerely apologize for the issues you've experienced. Please rest assured that we have been receiving your emails and replying to them, and we've just sent another email today to assist you further. Our email system is functioning properly, so kindly check your inbox or spam folder.
We are committed to resolving this quickly. Thank you for your patience, and we look forward to resolving this for you.
i made a mistake ordered two by…
i made a mistake ordered two by mistake. THEY REMOVED IT AND I WAS PLEASED!! ALSO BRACELET LOOKS VERY NICE.
July 15, 2024
Reply from Vassias
Thank you for your kind words, Joy! 😊 We're glad we could quickly resolve the ordering mistake for you and that you're pleased with the bracelet. Your satisfaction means a lot to us! If you need anything else, we're here to help. Enjoy your new bracelet!
Had a small issue but it was quickly &…
Had a small issue but it was quickly & efficiently dealt with !
June 1, 2024
Reply from Vassias
Thank you for your feedback, Philip! We're glad to hear that your issue was resolved quickly and efficiently. Your satisfaction is our priority, and we appreciate your support. If you need anything else, please don't hesitate to reach out.
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