My daughter NEVER received her bracket! This was ordered for Christmas… I contacted you several times.. you got your money.. never again will I order from here
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See what reviewers are saying
Perfect jewelry for gifts for my three daughters! Although their sense of style is each very different, Vassias has the perfect pieces to tickle their fancies. The Hug Rings are a marvelous gift for m... See more
Company replied
Malachite rings purchased. Rings were advertised as 925 sterling silver, no 925 hall mark on ring. The ring is silver plated so will discolour with wear. Trading standards are not being followed here... See more
Company replied
My experience with Vassias was an overall positive one. The only reason I didn't give 5 stars is because nobody, or company is perfect, however oi had no problems at all. Ordering and delivery went s... See more
Company replied
3.2
Average
193 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Did not receive my order
August 20, 2023
Reply from Vassias
Thank you so much for taking the time to write a feedback about our delivery service. We wanted to let you know how sorry we are that you did not receive the package that we sent you.
We make it a point to be known for customer service, so this situation caught us off guard and we would love to help and have this resolved as fast as we can.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the delivery of your package.
After my original order came…
After my original order came incomplete. I was pleased with the way my query was handled, I received the rest of my order and was pleased with the items.
July 22, 2023
Reply from Vassias
Hello, M Hall! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Granddaughter was really pleased with…
Granddaughter was really pleased with her bracelet.
July 22, 2023
Reply from Vassias
We’re so happy to hear you had a great experience at VASSIAS, Mrs. Aileen. Your review made our day! Our whole team works very hard to keep our customers happy. Thanks again, and we hope to serve you again soon.
great service my partner loves the…
great service my partner loves the pendant i had a problem my end and the seller was great and did every thing to help will be buying again and telling friends many thanks james
August 30, 2023
Unprompted review
Reply from Vassias
Thank you for your kind words, James! Your feedback means the world to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
MALACITE RINGS NOT GENUINE
I also purchased the malachite empower rings... they are not genuine solid 925 sterling silver.. they are plated and cheap crap... the stones are not genuine unless by some miracle they sourced two that are literally exactly the same. They are fake.
Took them ages to arrive received nothing until I raised a PayPal claim and suddenly they were dispatched the next day.
Really disappointed.
August 25, 2023
Unprompted review
Reply from Vassias
Hi Gillian! Thank you for taking the time to share your experiences with us. Your feedback is highly valuable as we strive to ensure that our customers are satisfied at all levels and that any issues are resolved promptly.
We recently sent you an email to discuss the methods we have adopted to address the problems you experienced with the item/s that you have received. We understand the inconvenience and frustration that this must have caused, and we sincerely apologize for any difficulties you have encountered.
At VASSIAS, we aim to keep our customers as our top priority, and we are committed to providing you with the best possible service.
Beautiful made product,came in nice…
Beautiful made product,came in nice little pouch but the card that came with it wasn't very nice..let it down ABIT..card needs up grading.
June 18, 2023
Reply from Vassias
Thank you for sharing your experience with your purchase, Amanda! We’re so glad to hear that you loved the jewelry that you have ordered.
Thank you so much for taking the time to write a feedback about the card that you have received. We wanted to let you know how sorry we are that the card did not meet your expectation. We'd love to have this corrected and resolved as soon as possible.
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Valante watch - Totally rubbish
Bought a Valante watch for my partner. It took almost three weeks to arrive despite a claim for rapid delivery.
When we compared the blood pressure (BP) of the smart watch with that of our hospital, the smart watch BP was nowhere near to that of the medical equipment. THIS COULD BE DANGEROUS & was certainly misleading.
Whilst sitting down, the “steps taken” continued to increment.
In short, this product is rubbish and represents one of the worst €100+ that I have spent!
August 4, 2023
Unprompted review
Reply from Vassias
Thank you for providing your valuable feedback. We sincerely appreciate your input.
However, we would like to clarify that we do not sell Smart Watches, and it seems there might be a misunderstanding. We kindly request you to review the store where you purchased your Smart Watch and ensure its accuracy.
For more information about our shop, please visit us at the link below:
www.vassias.com
In light of this situation, we would be grateful if you could update your review once you have verified the correct store details.
Thank you again for your cooperation and understanding. If you have any further questions or concerns, please feel free to reach out to us.
Hi loved the bracelet my granddaughter…
Hi loved the bracelet my granddaughter was over the moon with it.
May 22, 2023
Reply from Vassias
Thank you so much for your lovely review, Linda! Our team is always trying to make sure our clients are happy with our products and customer service, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Reply from Vassias
Hello Chloe! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
I bad customer service sent a few emails about my purchase…
I sent a few emails about my purchase being wrong and they have been ignored.
I especially chose this company as the necklace came beautifully boxed with a little card with a little poem to my daughter IT DID NOT it was a bad photo copy saying to my mom
If I new this I would of bought it from somewhere else as a standard necklace and standard to expensive for cheap necklace would not recommend this company as well as they bombard you with emails to buy again with no apology for getting it wrong
May 22, 2023
Reply from Vassias
Hi Susan! Thank you so much for taking the time to write a feedback about our service. We wanted to let you know how sorry we are that you went through that experience.
We make it a point to be known for our products and services, so this situation caught us off guard and we would love to help and have this resolved as fast as we can.
We have reached out to you via email. We want to learn more about the situation and how we can make things right.
Bought a bracelet and ring for my…
Bought a bracelet and ring for my granddaughter, they were both excellent and delivered very quickly. Will be buying of this site again.
April 21, 2023
Reply from Vassias
Thank you so much for your lovely review, Rosalind! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve fantastic customers like you.
Have a wonderful day!
I have been waiting for over a month…
I have been waiting for over a month to receive 2 boxes which were damaged and also 3 Granddaughter bracelet message cards as I was sent cards for rings. I have been given 3 order numbers over the month i.e 28162:28421:28703: but have not received anything. Your service is terrible.
April 21, 2023
Reply from Vassias
Thank you for sharing your experiences, your feeback is highly important for us!
We are committed to resolving this issue promptly and ensuring your satisfaction. Our team is actively investigating the situation to identify what went wrong with your orders and why the replacements have not reached you yet. Rest assured, we are taking immediate steps to rectify the situation and ensure that your items are delivered to you in perfect condition.
We have also reached out to you via email regarding the methods we have adopted in resolving your issue. Thank you for your patience and understanding.
Pearl earrings
I received the pearl earrings in late May - loved them - until the pearl came off yesterday!
Can you replace?
April 26, 2023
Reply from Vassias
Thank you so much for taking the time to write a feedback about the item/s that you have received, Susan. We wanted to let you know how sorry we are that the item/s that were sent to you was faulty. We'd love to have this corrected and resolved as soon as possible.
We have reached out to you via email regarding the methods we have adopted in resolving your issue and make things right.
Trying to get refund impossible
I recieved my items , one of which was broken , but trying to get a refund is a nightmare , I would not recommend using them
June 1, 2023
Unprompted review
Reply from Vassias
Thank you so much for taking the time to write a feedback about the item/s that you have received, Gary. We'd love to have this corrected and resolved as soon as possible.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the package that you have received.
The merchandise arrived in perfect…
The merchandise arrived in perfect condition, as well as a few days earlier than expected. It was exactly as advertised, and my wife was very pleased with it as I had ordered it for her.
April 22, 2023
Reply from Vassias
Thank you so much for your review, David! I am so glad to hear that your wife liked her jewelry and that she is enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know :)
Grandaughter smile bracelets
I received two Grandaughter smile bracelets today and there were no message cards. No response yet to my emails
June 3, 2023
Unprompted review
Reply from Vassias
Thank you for sharing your experiences, Linda. Your feeback is highly important for us!
At VASSIAS, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the item/s that you have received.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Still waiting on a replacement or…
Still waiting on a replacement or refund for ladies bracelet.I returned damaged bracelet which you confirmed,but you have totally ignored me.I have lost count of the emails I've sent you.This must be 3 months ago.
March 23, 2023
Reply from Vassias
Hi, Sandra! Thank you for taking the time to share your experiences with us. Your feedback is highly valuable as we strive to ensure that our customers are satisfied at all levels and that any issues are resolved promptly.
We recently sent you an email to discuss the methods we have adopted to address the problems you experienced with the item/s that you have returned. We understand the inconvenience and frustration that this must have caused, and we sincerely apologize for any difficulties you have encountered.
At VASSIAS, we aim to keep our customers as our top priority, and we are committed to providing you with the best possible service.
I received a helpful email re:my…
I received a helpful email re:my order,, it hadnt/hasn't arrived,a new item promptly posted ,& received. Though I was disappointed that the catch won't open,(looks like its welded closed
February 21, 2023
Reply from Vassias
Hello Linda! We’re so grateful that you took the time to share your feedback with us. We've taken your thoughts and feedback to heart and we're planning on making some changes based on your review and feedback.
It’s our pleasure to serve customers like you. Have a wonderful day!
Reply from Vassias
Thank you for your kind words, Anna! Your feedback means the world to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
Had a problem with item not being…
Had a problem with item not being delivered as soon as I informed you it had not arrived I was sent another , beautiful quality bracelet very happy with it
February 21, 2023
Reply from Vassias
Thank you so much for your review, Frances! I am so glad to hear that you liked your jewelry and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know :)
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