My daughter NEVER received her bracket! This was ordered for Christmas… I contacted you several times.. you got your money.. never again will I order from here
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See what reviewers are saying
Perfect jewelry for gifts for my three daughters! Although their sense of style is each very different, Vassias has the perfect pieces to tickle their fancies. The Hug Rings are a marvelous gift for m... See more
Company replied
Malachite rings purchased. Rings were advertised as 925 sterling silver, no 925 hall mark on ring. The ring is silver plated so will discolour with wear. Trading standards are not being followed here... See more
Company replied
My experience with Vassias was an overall positive one. The only reason I didn't give 5 stars is because nobody, or company is perfect, however oi had no problems at all. Ordering and delivery went s... See more
Company replied
3.2
Average
193 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I retyrned my item in return post to…
I retyrned my item in return post to address in the enverlooe still nit heard about the refund
February 19, 2023
Bought this as a Graduation gift for my…
Bought this as a Graduation gift for my daughter she absolutely loves. Beautiful gift. Would recommend
February 21, 2023
Reply from Vassias
We’re so happy to hear you had a great experience at VASSIAS. Your review made our day! Our whole team works very hard to keep our customers happy. Thanks again, and we hope to serve you again soon.
Quick delivery,lovely product,just one…
Quick delivery,lovely product,just one small problem there was no message card but as soon as I told them they sent me one,I would not hesitate to use them again
February 19, 2023
Reply from Vassias
Hello Mrs. Brenda! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Pretty, but basically tat
Vassias sent me replacement rings when I pointed out that my malachite ring had snapped in two, revealing that it was not silver as advertised. The replacements even have a tiny "925" stamped on them, but they are the same old tat. It is illegal in many countries to stamp "925" on something that is not sterling. This is simple fraud. The design itself is very attractive and deserves real silver, but the product is like something that came in the cornflakes, but at least that wouldn't pretend to be silver jewellery.
January 16, 2023
Unprompted review
Reply from Vassias
Thank you for sharing your experiences, Sarah! Your feeback is highly important for us!
At VASSIAS, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the items that you have received.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
I emailed the customer service about…
I emailed the customer service about parts of my order missing and they took care of the problem.
January 27, 2023
Reply from Vassias
Thank you for your kind words, Ellen! Your feedback means the world to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
You sent a broken item to me and it was…
You sent a broken item to me and it was a gift for my wife,I wrote to you before,and you did nothing about it.
December 1, 2022
Reply from Vassias
Thank you for your feedback and for bringing this to our attention, Robert. We are so sorry to hear of your less than satisfactory experience with our products and services and hope you will accept our sincerest apologies.
We will be reaching out to you via email regarding the methods we have adopted in resolving the issues you have encountered as we see that your concern was already forwarded to our processing team for a refund. We have made a followup and we will get back to you with an update as soon as possible, Robert.
We understand how disappointing it can be and not have it meet your expectations, so hopefully, we can get this sorted out. We appreciate your business.
Team VASSIAS
Received the wrong ring
So made an order for a daughter pray ring nearly 3 weeks ago now, waited all this time for it to arrive to find a granddaughter ring has been sent. Not happy at all with this company
January 21, 2023
Unprompted review
Reply from Vassias
Thank you so much for taking the time to write a feedback about the item/s that you have received. We wanted to let you know how sorry we are that the item/s that was sent to you was incorrect. We'd love to have this corrected and resolved as soon as possible.
We have reached out to you via email regarding the methods we have adopted in resolving your issue and make things right.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
After sales service
Lovely product, but most of all, excellent +++++ after sales service. I have never experienced after sales service like it. Prompt replies. Up dates, etc.
Very, very satisfied customer. I will be buying from them again.
January 11, 2023
Unprompted review
Reply from Vassias
Hi Karen! Thank you for taking the time to provide such positive feedback. We are thrilled to hear that you had a great experience with our products and service. It means a lot to us that you are happy with the outcome, and we will continue to strive for excellence. If there is anything else we can do for you, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.
I recieved my order very promply I had…
I recieved my order very promply I had ordered the same thing previously and was very satisfied with the prodduct then and now thank you
December 12, 2022
Reply from Vassias
Thank you so much for your lovely review, Ivana! Our team is always trying to make sure our clients are happy with our products and customer service, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
The earrings are pretty but getting the…
The earrings are pretty but getting the backs on is very difficult and they also bend out of shape just by trying to get the backings on.
December 23, 2022
Reply from Vassias
Thanks very much for your review, Juanita! We are glad you felt happy with what you bought from our shop.
We also want to thank you for your honest feedback. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations.
We appreciate your kind words and look forward to seeing you here again soon!
Still not received my order
Still not received my order, I have received many other items so fed up of hearing that the reason is post or Covid!!
December 13, 2022
Reply from Vassias
Thank you for sharing your experiences, your feeback is highly important for us!
We are really sorry to hear you didn't receive the items that you have ordered from our shop. We've just checked with the couriers and can see your order has been delivered to you on 28-11-2022, but we'll look into the history of your order further for more information and we'll be in touch with you as soon as possible.
Here for you anytime!
Reply from Vassias
Hi Shiobhan! Thank you for sharing your experiences, your feedback is highly important for us!
At VASSIAS, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We've just checked with the couriers and can see your order that was made on November 17, 2022 has been delivered to you on November 29, 2022. We have also reached out to you via email regarding the issues that you have encountered with your order and with our customer service, if you can pleaseprovide us details and we will be happy to help :)
I ordered 2 necklaces for my daughters
I ordered 2 necklaces for my daughters. Whilst waiting for my order I received emails to update me on delivery and when I received my order I got a 3rd necklace free excellent after sales service and really happy with items received will be purchasing of them again soon highly recommend
December 19, 2022
Unprompted review
Reply from Vassias
Hello Lee! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Bought 3 for 2 1 wasn't in the package…
Bought 3 for 2 1 wasn't in the package and now I have opened one the check which it is and its not the one I ordered what be ordering again
November 22, 2022
Unprompted review
Reply from Vassias
Thank you so much for taking the time to write feedback about the item/s that you have received, Niki. We wanted to let you know how sorry we are that the item/s that were sent to you were not complete. We'd love to have this corrected and resolved as soon as possible.
We have reached out to you via email regarding the methods we have adopted in resolving your issue and make things right. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
I’ve been really excited about both my…
I’ve been really excited about both my items purchased and the happiness they have brought to the recipients
December 14, 2022
Reply from Vassias
We’re so happy to hear you had a great experience at VASSIAS. Your review made our day! Our whole team works very hard to keep our customers happy. Thanks again, and we hope to serve you again soon.
The site was easy to navigate with…
The site was easy to navigate with plenty of choice, delivery was quick, the prices are brilliant
November 24, 2022
Reply from Vassias
Hello, Pat! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve wonderful customers like you. Have a wonderful day!
I purchased my earrings on 10/23/2022
I purchased my earrings on 10/23/2022, to date I have not received them. They said they were delivered with tracking but I did not receive them. When I notified Vassias they weren’t helpful.After a few days they told me I had to contact USPS, they had to to an investigation and said they would get back to me. After a few days they said they would send out notices to my neighbors to see if they received my items.
Vassias did nothing to assist, but put it all on me to communicate with them. To date I have not received a refund nor the merchandise. Last week they said they would send out the item again. We’ll see? I would never purchase anything from this company again.
December 4, 2022
Reply from Vassias
Thank you so much for taking the time to write a feedback about your order. We are really sorry to hear you didn't receive your items, we have just checked this and can see your order has been investigated and resent, but we'll look into the history of your order further for more information and we'll be in touch with you as soon as possible. We'd love to have this corrected and resolved as soon as possible.
We have reached out to you via email regarding the methods we have adopted in resolving your issue and make things right.
Thank you, Laurie!
Malachite rings purchased
Malachite rings purchased. Rings were advertised as 925 sterling silver, no 925 hall mark on ring. The ring is silver plated so will discolour with wear. Trading standards are not being followed here vassias, could you look into this please.
November 23, 2022
Unprompted review
Reply from Vassias
Thank you for your feedback and for bringing this to our attention.
We'd love to help where we can and pass along your suggestions to our team. Thank you so much for taking the time to write a feedback. We make it a point to be known for customer service, so this situation caught us off guard and we would love to help and have this resolved as fast as we can.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Very good service and happy to help…
Very good service and happy to help with any queries
November 12, 2022
Reply from Vassias
Thanks very much for your lovely review, Peter! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
The contents are very well packed
The contents are very well packed. You can smell the contents before opening the box. Great value for money.
November 5, 2022
Reply from Vassias
Thank you so much for your review, Eileen! I am so glad to hear that you liked your jewelry and that you are enjoying it :) We appreciate your business!
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