My daughter NEVER received her bracket! This was ordered for Christmas… I contacted you several times.. you got your money.. never again will I order from here
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See what reviewers are saying
Perfect jewelry for gifts for my three daughters! Although their sense of style is each very different, Vassias has the perfect pieces to tickle their fancies. The Hug Rings are a marvelous gift for m... See more
Company replied
Malachite rings purchased. Rings were advertised as 925 sterling silver, no 925 hall mark on ring. The ring is silver plated so will discolour with wear. Trading standards are not being followed here... See more
Company replied
My experience with Vassias was an overall positive one. The only reason I didn't give 5 stars is because nobody, or company is perfect, however oi had no problems at all. Ordering and delivery went s... See more
Company replied
3.2
Average
193 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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The order was lost and it took a couple…
The order was lost and it took a couple of months to receive my order
November 8, 2022
Reply from Vassias
Thank you so much for taking the time to write feedback about our delivery service. We wanted to let you know how sorry we are that it took a couple of months to receive your order. We are also happy to know that you have already received the replacement that we have sent you.
Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Empower malachite ring
I purchased the empower malachite ring on offer, so got one for Christmas for my daughter & I got one free!! Beautiful ring as described no issues in ordering. Was sceptical at first but so glad I made the purchase, will definitely purchase from this seller again. Thank you.
October 29, 2022
Unprompted review
Reply from Vassias
Thank you so much for your lovely review, Rachael! We are so glad to hear that you liked your jewelry and that you are enjoying it. Here for you anytime!
Reply from Vassias
Thank you so much for your review, Alexander! Our whole team works very hard to keep our customers happy. Thanks again, and we hope to serve you again soon.
I was very pleased with my product and…
I was very pleased with my product and experience. If I had any questions they were answered very quickly!
September 29, 2022
Unprompted review
Reply from Vassias
Thank you so much for your lovely review, Debbie! Our team is always trying to make sure our clients are happy with our products and customer service, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Good very company to deal with
It has been said that the best time to judge a company is not when things are going smoothly, but rather when something has gone wrong - then you get to really see how well the customer service staff handle problems and interact with their customers. In my case I made a mistake on the order form, but the Vassias customer service staff did everything they could to resolve the problem quickly (despite the frustration of EU customs delays, and Royal Mail taking industrial action).
Ken and his team are doing a great job to please customers. The products are fair value for money, and arrive very nicely presented.
September 13, 2022
Unprompted review
Reply from Vassias
Thank you for your kind words! Your feedback means the world to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
Great customer service
Great customer service, beautiful bracelets, exactly as described at a good price.
Thank you
July 30, 2022
Reply from Vassias
Thank you so much for your review, Davis! We are so glad to hear that you liked your jewelry and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know :)
Necklace is a nice looking design but…
Necklace is a nice looking design but the plated finish is very thin and doesn’t look as if it’ll hold up very long.
At the price paid this should have been sterling silver but instead it’s cheap costume jewellery.
September 2, 2022
Great value for money
August 10, 2022
Reply from Vassias
Thank you for your kind words and lovely feedback! We look forward to seeing you here again soon!
Still awaiting a response to my problem…
Still awaiting a response to my problem with the earrings that were sent to me!
August 4, 2022
Reply from Vassias
Thank you so much for taking the time to write a feedback about your order. We wanted to let you know how sorry we are that you went through this experience.
We make it a point to be known for customer service, so this situation caught us off guard and we would love to help and have this resolved as fast as we can.
We have reached out to you via email. We want to learn more about the situation and how we can make things right.
Arrived on time in good condition
July 18, 2022
Reply from Vassias
Thank you so much for your review, John! I am so glad to hear that you liked your jewelry and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know :)
Reply from Vassias
Hello Norman! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Customer support would not fulfill my order
I ordered three pairs of earrings with a "buy 2 get one free" offer. I only received two pairs of earrings. I notified the company and they didn't seem to believe me that one pair was missing.
They even asked me to send a photo of the earrings I received along with a photo of the packaging. What?? I took photos with my phone, but don't know how to put them into an email. Since I advised them of this, I haven't heard from them again.. No more Vassius online shopping for me. (I am a 73-year-old retired teacher and grandmother. I'm not used to having my integrity questioned. I have better things to do than filing false claims. Still can't get over them wanting photos of what I received when they had the order on file. What?? Weird.
July 3, 2022
Reply from Vassias
Thank you for your feedback and for bringing this to our attention, Jennifer. We are so sorry to hear of your less than satisfactory experience with our service and hope you will accept our sincerest apologies.
We'd love to help where we can. We have also reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with your missing jewelry. We also see that we have reached out to you on June 20th confirming your missing item before we ship to ensure accuracy. Kindly check your inbox and please let us know. We'd love to have this resolved for you :)
Team VASSIAS
Very happy with order.
Very prompt on order, everything was just fine. My girls lived their rings
Thanks
June 24, 2022
Reply from Vassias
Thank you so much for your review, Terry! We are so glad to hear that your girls loved their rings and that they are enjoying it. We take pride in our products and customer service, if there’s anything else we can do, please let us know :)
Totally delighted with the earrings and…
Totally delighted with the earrings and a lovely bonus extra pair. They are exactly as described and beautiful to wear. Many many thanks.
June 15, 2022
Unprompted review
Reply from Vassias
Thank you for sharing your experience with your purchase, Margaret! We’re so glad to hear that you loved the jewelry that you have ordered.
Here for you anytime!
Placed order in January still waiting
Placed order in January, 1st delivery the driver took proof of delivery picture from car and did not deliver it, reported it and a replacement package was sent out, with 1 item missing.
I am still waiting for the piece to come in the mail as it has been in transit since April.
It's now June 14/2020
June 15, 2022
Reply from Vassias
Thank you so much for taking the time to write a feedback about our delivery service. We wanted to let you know how sorry we are that you went through that difficult experience.
We make it a point to be known for customer service, so this situation caught us off guard and we would love to help and have this resolved as fast as we can.
We have reached out to you via email. We want to learn more about the situation and how we can make things right.
Absolutely love your products
Absolutely love your products. I keep buying them for Christmas, birthday, anniversary and every gift I can think of to give away. They are absolutely perfect for every occasion and myself. Excellent prices as well. Thanks
June 9, 2022
Reply from Vassias
Thank you so much for your lovely feedback! Your review made our day! Our whole team works very hard to keep our customers happy and satisfied. Thanks again, and we hope to serve you again soon.
Thanks again for your kind words and for being a fantastic customer.
Great great quality and excellent…
Great great quality and excellent company to deal with.
June 8, 2022
Reply from Vassias
Thank you so much for your lovely feedback, Carol. We appreciate your business :)
Positive customer experience
I am pleased to say that since my last review Vassias contacted me and replaced my item. Shame they wouldn't do it when I contacted them by email but I am certainly happy with the replacement. If we don't encounter a repeat of the issues with the first ring received I shall update again once the recipient receives and has worn her replacement gift
May 19, 2022
Unprompted review
Reply from Vassias
Thank you for sharing your experiences, Cheryl. your feedback is highly important for us!
Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with our products.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Placed my order six weeks ago and…
Placed my order six weeks ago and still nothing arrived Sent me tracking numbers but that tells me nothing I'll never order anything from them again
May 17, 2022
Reply from Vassias
Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with our delivery services and hope you will accept our sincerest apologies.
We'd love to help where we can and pass along your suggestions to our team. We have reached out to you via email regarding your package which is arriving soon.
We understand how disappointing it can be and not have it meet your expectations, so hopefully, we can get this sorted out.
Team VASSIAS
Lovely earrings
Lovely earrings, look expensive, but a great price. They are so comfortable. Can highly reccommend them
May 17, 2022
Unprompted review
Reply from Vassias
Thank you so much for your positive feedback, Yvonne! We’re thrilled to hear you enjoyed our product. We find it to be a favorite among many of our customers.
Thanks again for your kind words and for being a fantastic customer.
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