The only reason you didn’t get 5 stars is because 1 of the 2 bracelets I gifted was supposed to be yellow gold (the other was correctly silver) and white gold was delivered.
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Perfect jewelry for gifts for my three daughters! Although their sense of style is each very different, Vassias has the perfect pieces to tickle their fancies. The Hug Rings are a marvelous gift for m... See more
Company replied
Malachite rings purchased. Rings were advertised as 925 sterling silver, no 925 hall mark on ring. The ring is silver plated so will discolour with wear. Trading standards are not being followed here... See more
Company replied
My experience with Vassias was an overall positive one. The only reason I didn't give 5 stars is because nobody, or company is perfect, however oi had no problems at all. Ordering and delivery went s... See more
Company replied
3.3
Average
194 reviews
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Replied to 100% of negative reviews
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Lovely earrings
Lovely earrings, look expensive, but a great price. They are so comfortable. Can highly reccommend them
May 17, 2022
Unprompted review
Reply from Vassias
Thank you so much for your positive feedback, Yvonne! We’re thrilled to hear you enjoyed our product. We find it to be a favorite among many of our customers.
Thanks again for your kind words and for being a fantastic customer.
It is very disappointing that an order…
It is very disappointing that an order that was made in March, has not been delivered yet in mid May.... Communication and follow up was ok, but the result is that counts....
May 11, 2022
Reply from Vassias
Thank you for sharing your experiences, Alex! Your feedback is highly important for us!
At VASSIAS, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the delivery of your package.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Perfection!
Perfect jewelry for gifts for my three daughters! Although their sense of style is each very different, Vassias has the perfect pieces to tickle their fancies. The Hug Rings are a marvelous gift for my husband and I to gift our grown daughters to assure we will be there for them, hugging them long after we are gone. The sunflower spinner ring delighted my middle daughter with its cheery spinning flower watched closely by an adoring bee. The quality is first class; the clever designs top notch. You don’t need to look anywhere other than Vassias to please your favorite ladies☺️
May 10, 2022
Reply from Vassias
Hello Pat! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Great offer
Great offer, good quality earrings, just the right size. Delivered ahead of schedule, thank you.
May 2, 2022
Reply from Vassias
Thank you so much for your review, Lynn! We are so glad to hear that you liked your jewelry and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know :)
Nice products, shame about delivery service
I was really impressed with the jewellery designs and great value so placed an order for a couple of things around the 8th March in time for Mother’s Day on the 23rd March.
I received an email from Vassias saying that delivery could be up to 20 days which wasn’t apparent upon ordering so I emailed to find out when my delivery was due. Lo and behold my email response was much like a typical taxi company ‘just around the corner’ - yeh right, how coincidental, but it arrived two days later. I wonder how long I’d have waited if I didn’t chase.
My second order (ordered on the 8th March as well) was still outstanding despite having received the first one already. So I chased it up and they once again said it’s out for delivery and then a few days later I received it. It was starting to feel like a case of he who shouts loudest gets their items delivered soonest. In any case the package that was delivered was missing an item.
I emailed about the missing item and they were very responsive to be fair to them and had been with my other emails, and wanted to see what had been delivered. So I sent a photo of the package I received and they said they would send the missing item.
It finally came, completing my ordering experience on April 21st a total of 43 days waiting time. They say they are in the Netherlands, I fail to see why it takes that long to deliver items from the Netherlands to the UK.
I appreciate the global conditions we face but there are many many mail order companies managing to deliver a better service. To me there is no excuse for such poor service and I will never use them again. It’s just not worth the hassle.
If they get their act together it would be a successful business. It’s such a shame.
May 1, 2022
Reply from Vassias
Thank you for sharing your experiences, your feedback is highly important for us!
At VASSIAS, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the delivery of your package.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Very sorry jumped gun with last review
Very sorry jumped gun with last review. Vassias contacted me, accepted problem and settled it over and above what I expected. So pleased as previous dealings with this company excellent. Feel so bad about last review and hope didnt deter anybody.
April 23, 2022
Unprompted review
Reply from Vassias
Hello Carol! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Reply from Vassias
Hello! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Absolutely love the jewellery
Absolutely love the jewellery, the offers are great. I've used your products for presents for whom the recipients have truly loved the jewellery. No issues with ordering or deliveries. Would definitely recommend
April 10, 2022
Reply from Vassias
Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your jewelry. We find it to be a favorite among many of our customers.
Thanks again for your kind words and for being a fantastic customer.
I ordered twice
I ordered twice, very very happy with the customer service and the time frame it takes to arrive. Will be purchasing again. Thank you so much👍😊
April 5, 2022
Unprompted review
Reply from Vassias
Thank you for your kind words, Leah! Your feedback means the world to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
Turned up very late after being lost
Turned up very late after being lost
Will not use again
April 4, 2022
Reply from Vassias
Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with our delivery services and hope you will accept our sincerest apologies.
We'd love to help where we can and pass along your suggestions to our team. We have also reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the items/ that you have received.
We understand how disappointing it can be and not have it meet your expectations, so hopefully, we can get this sorted out. Thank you so much.
Team VASSIAS
Customer service great
Customer service great. Products as described and as I'd hope they would be.
April 4, 2022
Reply from Vassias
Thank you so much for your lovely review, Lorraine! Our team is always trying to make sure our clients are happy with our products and customer service, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Stay Fabulous!
Very bad service.You haven’t sent all…Why can’t you get it right.
Very bad service.You haven’t sent all of my order,and the items you have sent were the wrong ones.I keep sending you photos of the items and the original order,but you still get it wrong.This was ordered for Valentines Day, and now it’s April.Not good enough, and I will not order from you again,in fact I would like a refund for the item you haven’t delivered.
April 3, 2022
Reply from Vassias
Thank you for sharing your experiences, your feeback is highly important for us!
At VASSIAS, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Beautiful earrings: but unsafe.
I absolutely love your beautiful earrings but the backs are not secure: they need metal posts rather than plastic which is too soft; they fall off. I had to order a second pair: one of the original pair fell off and I could not find it.
April 3, 2022
Reply from Vassias
Thank you so much for your review,Claire! I am so glad to hear that you liked your jewelry and that you are enjoying it.
We also want to thank you for your honest feedback. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations.
We take pride in our customer service, if there’s anything else we can do, please let us know :)
Every necklace and pair of earrings I…
Every necklace and pair of earrings I received have been awesome. The quality is superb and very very stylish. I'm always getting comments on my necklaces
April 3, 2022
Reply from Vassias
Thanks very much for your lovely review, Eve. I'm glad you felt happy with what you bought from our shop. It's something we've worked hard on and we're pleased our efforts resonated with you.
I appreciate your kind words and professional demeanor and look forward to seeing you here again soon!
Happines
I was very happy about the product but also if the delivery time.
So quick
March 11, 2022
Unprompted review
Reply from Vassias
Thank you for your kind words, Marian! Your feedback means a lot to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
Hug necklace type B
A very good and original design, quite atractive, and good finishing quality.
Very good assistence from seller, with prompt responses to custom's needs.
Highly recomended.
João Cadaval Rocha
March 11, 2022
Unprompted review
Reply from Vassias
Thank you for sharing your experience with your purchase, Joao! We’re so glad to hear that you loved the jewelry that you have ordered.
We appreciate your kind words and look forward to seeing you here again soon!
Ear wires bent; fell out while wearing
Ear wires bent all out of shape when putting them in, and they managed to fall out even with the little plastic holders. So disappointed because I just love the shape.
March 8, 2022
Reply from Vassias
We are sorry you are not satisfied with your order. It is our intention to make items that make your life easier, not harder! I will pass along your feedback to our design team. I hope you’ll consider giving us another chance and allow us to have your issue resolved; please send us an email at hello@vassias.com so we can have this discussed further.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Great service fast shipping
March 3, 2022
Reply from Vassias
We’ve been working hard on improving our products and services and we are happy this has been reflected in your experience.
Thank you for your lovely feedback, William!
Reply from Vassias
We are so sorry to hear of your less than satisfactory experience with our delivery services and hope you will accept our sincerest apologies.
Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
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