The only reason you didn’t get 5 stars is because 1 of the 2 bracelets I gifted was supposed to be yellow gold (the other was correctly silver) and white gold was delivered.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Perfect jewelry for gifts for my three daughters! Although their sense of style is each very different, Vassias has the perfect pieces to tickle their fancies. The Hug Rings are a marvelous gift for m... See more
Company replied
Malachite rings purchased. Rings were advertised as 925 sterling silver, no 925 hall mark on ring. The ring is silver plated so will discolour with wear. Trading standards are not being followed here... See more
Company replied
My experience with Vassias was an overall positive one. The only reason I didn't give 5 stars is because nobody, or company is perfect, however oi had no problems at all. Ordering and delivery went s... See more
Company replied
3.3
Average
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality merchandise at a resonable…
Quality merchandise at a resonable price, delivered as ordered. Great service found on an easy-to-navigate website. What's not to like? I'll be a repeat customer as the occasion rises. Highly recommend Vassias for the right gift at the right price, delivered at the right time.
March 2, 2022
Reply from Vassias
Thank you for your kind words, Bruce! Your feedback means the world to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
I ordered before Christmas it arrived…
I ordered before Christmas it arrived end of February
March 1, 2022
Reply from Vassias
Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with our delivery services and hope you will accept our sincerest apologies.
We'd love to help where we can and pass along your suggestions to our team. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
We appreciate your business.
I have received two orders from…
I have received two orders from Cassia's, and they are lovely. A problem with the delivery of 1 item was swiftly put right. Their customer service is excellent. I would recommend them to anyone.
March 1, 2022
Unprompted review
Reply from Vassias
Thank you for sharing your experience with your purchase, Ralph! We’re so glad to hear that you loved the jewelry that you have ordered.
We’ve been working hard on improving our products and services and we are happy this has been reflected in your experience. Our team is always trying to make sure our clients are happy and satisfied product, so we are happy to know that’s what happened for you!
Hug necklace experience.
I was very pleased to see the Hug Necklace was substantially better than the picture suggested. I had a longer wait for delivery than I was expecting, it arrived today 23/2 after being ordered in January for Valentines Day. Customer service was excellent inspite of the delay. I would not hesitate to buy more jewellery from Vassias in future.
February 23, 2022
Unprompted review
Reply from Vassias
Thank you for your kind words, Dave! Your feedback means the world to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
Waited a long time for delivery
Waited a long time for delivery. Got run around from courier company, finally arrived just in time for Valentines Day.
My Wife loved the necklace and quality and finish looks great.
Will buy again
February 15, 2022
Unprompted review
Reply from Vassias
Thank you so much for your review, Lloyd! I am so glad to hear that your wife loved the necklace. We take pride in our products and customer service, if there’s anything else we can do, please let us know :)
Woe long time getting here
Woe long time getting here. Anyway just got all my deliveries opened and checked. As always everything was in order and looking good. I have a few earrings going to my wife tomorrow for valentines day and others I'm saving for her birthday. There is really nothing to complain about everything I was handled extremely professional. Only thing and I'm not picking is there is no lock on the back of some earrings. They won't stay in my wife's ears. If they came with back stops or something like that to prevent fall off everything would be great. Or if someone can send me some earring locks I'd love it. Anyway great company nice people and the product is pretty good. Thanks and happy Valentines day to all.
February 13, 2022
Unprompted review
Reply from Vassias
Thanks very much for your lovely review, Bob. I'm glad you felt happy with what you bought from our shop. It's something we've worked hard on and we're pleased our efforts resonated with you.
We also want to thank you for your honest feedback. We've taken your thoughts to heart and passed them on to our processing team for review.
We appreciate your kind words and professional demeanor and look forward to seeing you here again soon!
Beautiful pearl earings
I am delighted with my purchase and with the answers I received from my emails
February 13, 2022
Unprompted review
Reply from Vassias
Thank you so much for your lovely review, Anne! Our team is always trying to make sure our clients are happy with our products and customer service, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Today is 08.02.2022
Today is 08.02.2022. I have made the order and the payment on 21.12.2022. Until today I have asked them many times about my package. I get nothing! I have requested a full refund, the answer was that my address is wrong!!
I will make bad advertising everywhere! This is a scam!
February 8, 2022
Reply from Vassias
Thank you for sharing your experience, Vlaston. Your feeback is highly important for us!
At VASSIAS, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with your order.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Good Quality, Great Value!
I ordered the 'Hug' necklace for a Valentines gift for my wife. It arrived in a little more than a week, was well packaged and in excellent condition. The 'Hug' figure looks perfect, as does the chain. Good quality, great value. I'll be ordering again!
February 8, 2022
Unprompted review
Reply from Vassias
Thank you so much for your review, Thomas! We are so glad to hear that you liked the jewelry and for sure, your wife will LOVE it, too! We take pride in our products and customer service, if there’s anything else we can do, please let us know :)
Designs are good but quality not…
Designs are good but quality not so...most seemed to be made in China and the plastic cast-marks were evident.
I ordered from them and didn’t get 2 items and received items that weren’t in my order. Customer service was good though, and I eventually received the other two items.
February 6, 2022
Unprompted review
Reply from Vassias
Thank you for your honest feedback, Ceci. We've taken your thoughts to heart and we're planning on making some positive changes based on your review. Thank you so much.
We appreciate your kind words and look forward to seeing you here again soon!
The tibetian rings were awesome I love…
The tibetian rings were awesome I love that they spin around. I bought 4 of them because they will be great as presents
February 4, 2022
Unprompted review
Reply from Vassias
Thank you so much for your review, Claire! We are so glad to hear that you liked your jewelry and that you are enjoying it. We take pride in our products and customer service, if there’s anything else we can do, please let us know :)
Pleased with this company
Very nice jewellery at good prices, happy with what I have bought and came quick.
February 3, 2022
Reply from Vassias
Thanks very much for your lovely review, Joan. I'm glad you felt happy with what you bought from our shop. It's something we've worked hard on and we're pleased our efforts resonated with you.
We appreciate your kind words and look forward to seeing you here again soon!
Excellent service
February 2, 2022
Reply from Vassias
Thank you for your lovely feedback, Nick! Your feedback means the world to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
Reply from Vassias
Thank you so much for your honest review, Carol! Our team is always trying to make sure our clients are happy with our products and customer service, we will take your feedback positively and will continue to improve!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
My experience with Vassias was an…
My experience with Vassias was an overall positive one. The only reason I didn't give 5 stars is because nobody, or company is perfect, however oi had no problems at all. Ordering and delivery went smoothly. I came across your add on Pinterest and saw the perfect necklace for my girlfriend. I may very well be a repeat customer.
Blessings. W.
January 10, 2022
Reply from Vassias
Thank you for your honest feedback, W! This means a lot to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
I never received my earrings
I never received my earrings. I ordered them 8 weeks ago. I keep getting emails from Vassia asking me how I enjoyed my items. I NEVER RECEIVED THEM. They have emailed me 3 separate times and told me that they are sending replacements. I still have never received them.
January 9, 2022
Reply from Vassias
Thank you for your feedback, Lauren! We would like to take the opportunity to speak with you further to discuss this and have it resolved as quickly as possible. Kindly check the email that we have sent you. We look forward to hearing from you soon.
Necklace
I’m pleased with my necklace and happy with your service from ordering to delivery thank you
January 9, 2022
Reply from Vassias
This is very much appreciated, Carol. Thank you again for taking the time to share your feedback with us – it’s always appreciated.
The customer service was perfect
The customer service was perfect.
I thought I had a problem with delivery and assumed I was being scammed, I contacted Vassias, and too their credit they not only did they keep in constant contact with me they fixed my perceived problem way above what I was expecting.
I have since placed another order for some item for my wife because of how I was looked after.
Highly recommended
January 6, 2022
Unprompted review
Reply from Vassias
Thank you so much for your review, Paul! I am so glad to hear that you are happy with our products and services. We take pride in our customer service, if there’s anything else we can do, please let us know :)
RIP OFF THAT SMALL NO GOOD
I WOULD NEVER BUY FROM YOU EVER AGAIN OR MY FRIENDS FOR WHAT YOU CHARGED ME THEY WERE NOT WORTH THE MONEY AT ALL
December 31, 2021
Reply from Vassias
Thank you for taking the time to share your review. We would like to take the opportunity to speak with you further to discuss this and have it resolved as quickly as possible. Kindly send us an email at hello@vassias.com and we will be happy to have this checked and resolved as quickly as possible.
Talk to you soon!
Really pleased with my earrings from…
Really pleased with my earrings from you. Delivery was sooner than promised and the quality is excellent. Thank you.
December 31, 2021
Reply from Vassias
Thank you so much for your lovely review, Wendy! Our team is always trying to make sure our clients are happy with our products and customer service.
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Happy New Year to you and your family!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.