My daughter NEVER received her bracket! This was ordered for Christmas… I contacted you several times.. you got your money.. never again will I order from here
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See what reviewers are saying
Perfect jewelry for gifts for my three daughters! Although their sense of style is each very different, Vassias has the perfect pieces to tickle their fancies. The Hug Rings are a marvelous gift for m... See more
Company replied
Malachite rings purchased. Rings were advertised as 925 sterling silver, no 925 hall mark on ring. The ring is silver plated so will discolour with wear. Trading standards are not being followed here... See more
Company replied
My experience with Vassias was an overall positive one. The only reason I didn't give 5 stars is because nobody, or company is perfect, however oi had no problems at all. Ordering and delivery went s... See more
Company replied
3.2
Average
193 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Earrings.Earrings are lovely so well made second…
Earrings are lovely so well made second time I have bought them and I would buy again.
Great value for money.
June 30, 2024
Reply from Vassias
Thank you for your review, Christine! We're delighted to know that you're enjoying your jewelry. Your satisfaction is our top priority, so please don't hesitate to reach out if you need any further assistance. 😊
My daughter loves it!
March 6, 2024
Reply from Vassias
Jennifer, your review is truly appreciated! It warms our hearts to hear that your daughter is pleased with her jewelry. We take great pride in our dedication to excellent customer service, so if there's anything more we can do for you, please feel free to get in touch. Thank you once again for your kind review!
Shipping is not the best
The order did not arrive for several weeks. Upon contacting the customer service they said it was lost and they send another order.
The second order arrived, however to late for its purpose.
I had to touch base with them twice before they send the second order.
The product arrived. Is a nice piece.
February 24, 2024
Reply from Vassias
Thank you for sharing your experience with your purchase, Felipe! We’re so glad to hear that you loved the jewelry that you have ordered.
We’ve been working hard on improving our products and services. Our team is always trying to make sure our clients are happy and satisfied.
I had one item missing from my order…
I had one item missing from my order Ken from customer services was very helpful and efficient in sort ing out the problem. Well done.
February 29, 2024
Reply from Vassias
Thank you for your kind words, Mrs. Joy! Your review made our day! Our whole team works very hard to keep our customers happy. Thanks again, and we hope to serve you again soon.
Brilliant service beautiful products a…
Brilliant service beautiful products a lovely company to do business with
January 21, 2024
Never received it
December 22, 2023
Reply from Vassias
Hi Gillian! I'm really sorry to hear you didn't receive your earrings, we've just checked with the couriers and can see your order has been delivered to you, but we'll look into the history of your order further for more information. We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the delivery of your package.
We apologize for any inconvenience caused and are dedicated to serving you better in the future.
Ordered necklace for Valentine’s day on…
Ordered necklace for Valentine’s day on 23jan . Sent with some unknown carrier. Arrived with package split open , taped and necklace missing!
February 5, 2024
Unprompted review
Reply from Vassias
Thank you for sharing your feedback with us!, Les! Ensuring your satisfaction is our priority at VASSIAS. We've emailed you about the steps we're taking to resolve the issues you have with the item/s that you have received. We apologize for any inconvenience caused and are dedicated to serving you better in the future.
I never received my item absolutely…
I never received my item absolutely disgusting will not be ordering with you again .
December 24, 2023
Reply from Vassias
Thank you for sharing your experiences, Vicki! Your feedback is highly important for us!
At VASSIAS, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the delivery of your package.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Bought this bracelet for my daughter as…
Bought this bracelet for my daughter as a Christmas present.
I'm unsure whether it'll fit as it seems for smaller children as it only just fits me. So I can't give a true review hence the 3 stars.
October 22, 2023
Reply from Vassias
Hi Mrs. Elvidge! Thanks very much for your lovely review, Joan. I'm glad you felt happy with what you bought from our shop. It's something we've worked hard on and we're pleased our efforts resonated with you.
We also want to thank you for your feedback and criticisms. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations.
We appreciate your kind words and professional demeanor and look forward to seeing you here again soon!
First and second delivery never were…
First and second delivery never were delivered. Trying one more time then I want a refund. It was a birthday gift and that has passed.
October 22, 2023
Reply from Vassias
Hi Larry! Thank you so much for taking the time to write a feedback about our delivery service. We've just checked with the couriers and can see your order has been reshipped and is currently on its way to you.
We have also reached out to you via email regarding the methods we have adopted in resolving your issue and make things right.
Thank you for taking the time to bring this matter to our attention. We value your feedback and look forward to restoring your confidence in our brand. Should you have any further concerns or questions, please don't hesitate to reach out to us directly.
The smile bracelets are beautiful
September 28, 2023
Reply from Vassias
Thank you for this lovely feedback, Andrea :)
Easy to order kept up to date on…
Easy to order kept up to date on delivery all the way and the customer service is absolutely brilliant
WELL DONE
September 28, 2023
Reply from Vassias
Thank you for sharing your experience with your purchase, Valerie! We’re so glad to hear that you loved the jewelry that you have ordered.
We’ve been working hard on improving our products and services and we are happy this has been reflected in your experience. Our team is always trying to make sure our clients are happy and satisfied, so we are happy to know that’s what happened for you!
Beautiful piece of jewellery of great value
Ease of ordering and swift delivery
Great value and a beautiful piece of jewellery beautiful
August 23, 2023
Reply from Vassias
Hi David! Your review is greatly appreciated! I'm delighted to know that you're enjoying your jewelry and that it met your expectations. Thank you once again!
I was delighted with this product
I was delighted with this product, which came quickly and was good and solid.
August 22, 2023
Reply from Vassias
Hi Christine! Your review is truly appreciated! It warms our hearts to hear that you're pleased with your jewelry and that it's bringing you joy. We take great pride in our dedication to excellent customer service, so if there's anything we can do for you, please feel free to get in touch. Thank you once again for your kind review!
Pleased with products could have been a…
Pleased with products could have been a bit quicker with post but all in all very pleased would shop with Vassias again!
August 20, 2023
Reply from Vassias
Hi Thelma, your review is greatly appreciated! I'm delighted to know that you're enjoying your jewelry and that it met your expectations. Providing excellent customer service is a priority for us, so if there's anything more we can assist you with, please don't hesitate to reach out. Thank you once again!
Impeccable customer service,very…
Impeccable customer service,very willing to come to a positive outcome and solution.
Would I purchase more from again absolutely.
August 23, 2023
Reply from Vassias
We’re so happy to hear you had a great experience at VASSIAS, Muddy! Your review made our day! Our whole team works very hard to keep our customers happy. Thanks again, and we hope to serve you again soon.
Broken earring immediately replaced.
The earrings I ordered arrived on time, but one was broken. I took a picture, sent it to Vassias, and they immediately sent a substitute pair, which arrived in good condition.
August 23, 2023
Reply from Vassias
Thank you for your kind words! Your feedback means the world to us. We will continue to walk the extra mile and exceed your expectations.
Here for you anytime!
Waste of time and money .
Never recieved the full order no boxes for the rings and bracelets I bought and still waiting for a refund for item not recieved and all this has been going on for weeks and weeks .
August 23, 2023
Reply from Vassias
Hi Tracy!
Thank you so much for taking the time to write a feedback about the item/s that you have received. We wanted to let you know how sorry we are that the item/s that were sent to you were not complete. We'd love to have this corrected and resolved as soon as possible.
We have reached out to you via email regarding the methods we have adopted in resolving your issue and make things right.
Granddaughter loved the bracelet…
Granddaughter loved the bracelet couldn't fault delivery all in all great would recommend.
August 22, 2023
Reply from Vassias
Thank you so much for your lovely review, Mrs. Eileen! Our team is always trying to make sure our clients are happy with our products and customer service, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
I still haven't received the second…
I still haven't received the second ring from the buy one get one free offer even though you assured me it was on its way weeks ago. Secondly the cross ring I bought as silver is already tarnished and turning my finger green. Would never recommend this site.
August 20, 2023
Reply from Vassias
Hi Catherine! Thank you for sharing your experience, your Feeback is highly important for us!
Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We have reached out to you via email regarding the methods we have adopted in resolving the issues you have encountered with the delivery of your package.
Please accept our sincere apology for the difficulties we have caused you. Our goal is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
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