They Force you to use their own terminal for accepting payments so they can rip you off even more as it’s not enough with $390/monthly subscription. Plenty of better options available in the market at... See more
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See what reviewers are saying
Worst company ever,been trying for 2 months.Changed passwords a quadrillion times.Whatever u do it's impossible.This affects,job, apartment,doctor etc.etc. This syndicate reminds me of, China. An... See more
Like other reviewers we have been charged £240 for not taking up their payment service despite being a Vend customer for 9 years. I'll repeat CHARGED FOR NOT USING A SERVICE. The mind boggles. Ru... See more
Try calling the customer support helpline, 0800 1337857, before you commit to anything, when they call you back two weeks later , that may give an idea of the level of service you'll get as a customer... See more
Company replied
Company details
Contact info
2 Nuffield Street, 1023, Auckland, New Zealand
- 1800 982 862
- reviewshelp@vendhq.com
- www.vendhq.com
1.2
Bad
442 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Vend has updated their pricing and now…
Vend has updated their pricing and now businesses need to pay the top price to run simple reports such as products sold. Their customer service wait times are over one hour. The new Vend is completely over-priced and I recommended that you seek alternatives before purchasing this product.
December 5, 2021
Unprompted review
Reply from Vend by Lightspeed
Hello Maria,
Selene from Vend here and I'd like to thank you for taking the time to leave us a review - positive or negative we value your feedback as it helps us improve.
Our pricing plans as well as the features Vend offers are updated from time to time as the product changes - it's unfortunate that this no longer makes sense for your business.
If there's anything I can do to perhaps improve this for you please reach out and I'll be happy to discuss this with you - otherwise thank you for the feedback again and we wish you the best of luck in the future.
If you still have a Vend account - you can contact us via the in-app chat or through our support centre found at: https://support.vendhq.com/
If not, but you wish to reach out you can email me at reviewshelp@vendhq.com and I'll be happy to assist.
Have a wonderful day,
Thank you to all the Vend support team
Thank you to all the Vend support team. I do love working with you all so much. I am turning my store into all formal wear and with the enhanced reports and groups I have figured out how to mark each dress sold to each school so I do not sell duplicate dresses to the same schools. I love the price of Vend! I love the ease of working it. I still have somethings to learn lol lol even after working with it since 2015 but time will teach me! I am so happy with all that Vend has to offer and I pray that it stays the same since it was purchased by a different company. I love being able to pay by the month and if I choose to leave I can. Thank you for all the features it offers!
December 4, 2021
Reply from Vend by Lightspeed
Hi Barbara,
Selene here from Vend,
Thank you so much for taking the time to leave us a review, we really appreciate the feedback!
As always we're here if you need help with anything, Have a great day!
Easy to sell
Easy to sell, add products, and manage inventory at a reasonable monthly price for a small business.
November 12, 2021
Reply from Vend by Lightspeed
Hi John,
Selene here from Vend,
Thank you so much for taking the time to leave us a review, we really appreciate the feedback!
If you ever have any questions and can't find them yourself, don't hesitate to reach out.
We are happy to help anytime :)
Have a great day!
Color change not helpful
Color change not helpful. As for all roll outs in cloud software that leave the consumer scratching their head. Why? We used LightSpeed Onsite and it fit what our business needed. LightSpeed put Onsite to pasture and we were left with their not so intuitive interface for the browser based solution. Onsite is way more powerful in the inventory handling and building of skus. We switched to Vend knowing we were going to take a hit in functionality, but Lightspeed Online is a clunky gui and not intuitive, compared to Onsite. We were told Vend would be able to handle most of our needs. It did address most of them, but handle them would be an overstatement. Now LightSpeed has acquired Vend, as it was cutting into their bottom line and way more elegant than their own offering. I hope that Lightspeed will do more than window dressing with Vend. So far they are off to a not so hot of start. I have about a 35% belief LS will make Vend better than it was already. The new color scheme puts it down a few notches.
October 29, 2021
Unprompted review
Reply from Vend by Lightspeed
Hello Frank!
Selene here from Vend,
Thank you so much for taking the time to leave us a review we appreciate all feedback whether it's glowing or otherwise.
I'm sorry to hear that you don't appreciate the new colors, but we do take this feedback seriously and I've shared this with the team.
With regards to your functionality concerns I'm part of the Vend team so I don't have any knowledge of what your situation might have been previously - but I'm very happy to discuss with you what I can do to improve your experience now anytime.
If you'd like to discuss this further, you can reach out to us here at our Help Centre: https://support.vendhq.com and mention ticket 725498 and I'll be more than happy to review this with you personally.
Have a great day!
A huge asset!
So easy to use, but with sophisticated functionality. Constant improvement and enhancement, really the best choice for any retail business.
An inexpensive, but huge asset to any store! Thank you!
October 29, 2021
Reply from Vend by Lightspeed
Hello Anton!
Selene here from Vend,
Thank you so much for taking the time to leave us a review, we really appreciate the feedback so thank YOU! Also great to hear you appreciate our efforts to constantly evolve and improve.
If you ever have any questions and can't find them yourself, don't hesitate to reach out to our Team which offers 24/7 support by phone or you can start a chat from inside your store as well as the support Centre you are already familiar with.
We are happy to help anytime :)
Have a great day!
Great system overall
Easy to use and simple user interface for both management and the selling team. Solid reporting system to keep track of performance and inventory. Best of all, very prompt support when you need help. Highly recommended.
October 29, 2021
Unprompted review
Reply from Vend by Lightspeed
Hello Peter!
Selene here from Vend,
Thank you so much for taking the time to leave us a review. It's wonderful to hear you have felt supported and got the tools you need to focus on your business.
If you ever have any questions and can't find them yourself, don't hesitate to reach out to our Team which offers 24/7 support by phone or you can start a chat from inside your store as well as the support Centre you are already familiar with.
We are happy to help anytime :)
Have a great day!
I love using Vend
I love using Vend. It isn't perfect, but it's constantly being improved. If you don't need a big, expensive, cumbersome POS, use Vend! The "ice" feature for the winter is a life saver.
October 24, 2021
Reply from Vend by Lightspeed
Hello Terri!
Selene here from Vend,
Thank you so much for taking the time to leave us a review, I think that's a very fair comment - nothing is perfect but we take our commitment to constantly improve seriously and I'm happy to hear you can feel this on your end.
If you ever have any questions and can't find them yourself, don't hesitate to reach out to our Team which offers 24/7 support by phone or you can start a chat from inside your store as well as the support Centre you are already familiar with.
We are happy to help anytime :)
Have a great day!
Simply put
Simply put , Vend is user friendly and easy to use. The best part about it for me is that it was easy to link to the Yoco machine.
October 21, 2021
Reply from Vend by Lightspeed
Hello Lobatlo!
Selene here from Vend,
Thank you so much for taking the time to leave us a review. It's really great to hear that your experience has been so seamless, and you had an easy time plugging in the tools you need.
If you ever have any questions and can't find them yourself, don't hesitate to reach out to our Team which offers 24/7 support by phone or you can start a chat from inside your store as well as the support Centre you are already familiar with.
We are happy to help anytime :)
Have a great day!
Thrilled with Vend since 2015
I switched to Vend in 2015 and now I cannot imagine how we operated without it. So easy and intuitive to use, the flexibility to work from anywhere on any of my devices, and the data and reports are invaluable. Five stars!
October 21, 2021
Reply from Vend by Lightspeed
Hello AS!
Selene here from Vend,
Thank you so much for taking the time to leave us a review. I'm thrilled to hear your experience has been so great!
If you ever have any questions and can't find them yourself, don't hesitate to reach out to our Team which offers 24/7 support by phone or you can start a chat from inside your store as well as the support Centre you are already familiar with.
We are happy to help anytime :)
Have a great day!
It makes sales easy and perfect
October 21, 2021
Reply from Vend by Lightspeed
Hello Ronald!
Selene here from Vend,
Thank you so much for taking the time to leave us a review. I'm so happy to hear your experience has been great so far.
If you ever have any questions and can't find them yourself, don't hesitate to reach out to our Team which offers 24/7 support by phone or you can start a chat from inside your store as well as the support Centre you are already familiar with.
We are happy to help anytime :)
Have a great day!
Very dissapointed
Very dissapointed. We notified vend of a rounding issue about 4 months ago. A customer can pay their entire invoice and yet they are sent an invoice for 1 cent. Vend acknowleged that they have a problem however they still have not fixed the problem. Our customers are getting frustrated and so are we.
October 14, 2021
Unprompted review
Reply from Vend by Lightspeed
Hello Dave,
Selene from Vend here and I want to thank you for taking the time to give us a review, and for letting us know how we can improve.
I checked in with our product team and they've told me they are working on a fix for this issue now, in fact it may have even been implemented by the time you read this!
They will reach out to confirm with you directly once it's in place that all is in order now.
While we deeply regret the inconvenience this caused you - I hope that it's now resolved and you can get back to focus on your business.
Have a fantastic day!
We used to love Vend
We used to love Vend, but within the past 24 hours they've changed every colour from their original theme and in the process making it incredibly difficult for us to use.
I have already put in a formal complaint wishing for this to be reverted or at least give us the option to change the colours ourself.
Hopefully someone may reply to me here with the reasons why you'd change modern and sleek looking theme back to a Windows 95 looking piece of trash.
October 14, 2021
Unprompted review
This is the first POS system that I…
This is the first POS system that I have been involved with, setup is very easy and help desk answers easy to follow and to the point, highly recommend
October 13, 2021
Reply from Vend by Lightspeed
Hello John!
Selene here from Vend,
Thank you so much for taking the time to leave us a review.
I'm so happy to hear your first POS system experience has been great with us, and that you found the onboarding and self-help support systems valuable.
If you ever have any questions and can't find them yourself, don't hesitate to reach out to our Team which offers 24/7 support by phone or you can start a chat from inside your store as well as the support Centre you are already familiar with.
We are happy to help anytime :)
Have a great day!
Vend to the rescue.
After suffering through tower Vend has been a dream to onboard and work with. It integrates with all programs we need to run our Business and we couldn't be more happy.
October 12, 2021
Reply from Vend by Lightspeed
Hello Thomas!
Selene here from Vend,
Thank you so much for taking the time to leave us a review.
This is very kind feedback and I hope we can continue to make your Vend experience exceptional and help your business grow and succeed.
If you ever have any questions, don't hesitate to reach out to our Team. You can always contact us from our Help Centre: https://support.vendhq.com.
Have a great day!
Vend delivers everything we expected
Vend delivers everything we expected. The understanding of most popular and profitable lines is now an essential daily review item. The integration with Xero is excellent. The upload from our previous system of over 5,000 sku’s was effortless. While more expensive than our previous system, the extra monthly cost delivers much more value to our store.
October 12, 2021
Reply from Vend by Lightspeed
Hello Tim!
Selene here from Vend,
Thank you so much for taking the time to leave us a review.
We are thrilled to hear that you have had a great experience so far and look forward to continuing to support you in any way we can in the future as well to make sure you continue to get excellent value from your Vend account.
If you ever have any questions or a suggestion about how we can make your Vend experience even more valuable please don't hesitate to reach out to our Team.
You can always contact us from our Help Centre: https://support.vendhq.com. We are happy to help anytime :)
Have a great day!
Reply from Vend by Lightspeed
Hello Ferit!
Selene here from Vend,
Thank you so much for taking the time to leave us a review.
It's great to hear that you are finding Vend intuitive to use, this is valuable feedback.
If you ever get stuck with any of the more advanced features we are here to support you 24/7 so don't hesitate to reach out to our Team. You can always contact us from our Help Centre: https://support.vendhq.com.
Have a great day!
Really expensive for what the product is
October 12, 2021
Reply from Vend by Lightspeed
Hello M,
Selene from Vend here and I want to thank you for taking the time to give us a review, and for letting us know how we can improve.
I was not able to find any attempts to contact support on your profile, so I'd like to make sure that you're getting full use out of the power of Vends tools.
I will send you an email now from inside our support system and if you'd like I'll be more than happy to review what tools Vend can offer your business to make sure you are getting the most out of your subscription.
I hope you'll take me up on the offer it will be my pleasure to do my best to improve your experience and opinion of the value of Vend if I can.
Hopefully talk soon!
To expensive and no assistance
October 12, 2021
Reply from Vend by Lightspeed
Hello Annie,
Selene from Vend here and I want to thank you for taking the time to give us a review, and for letting us know how we can improve.
I was only able to find one contact with our support team and it looks like we were having trouble getting in contact with you. I can see that you are now cancelled unfortunately, but if you would like to discuss your feedback in more detail I would be very eager to hear it.
As well if you ever decide to give us another chance, know that we offer 24/7 phone and chat support where you can ask for help in real time - anytime, as well as our support centre for self-help documentation.
I hope you'll take me up on the offer to discuss your experience further. I will send you an email from inside the support system if you wish to take me up on this you can reply to me there.
Hopefully talk soon!
Staff are always very helpful
Staff are always very helpful. We have been using Vend for about 4 weeks, still trying to navigate around, with mistakes made & unable to work out how to fix, but staff are very helpful here. I appreciate their help.
October 12, 2021
Reply from Vend by Lightspeed
Hello Kym!
Selene here from Vend,
Thank you so much for taking the time to leave us a review.
It's truly great to hear that you have had a great experience so far and we look forward to continuing to support you in any way we can to help you succeed.
With any new system there will be some degree of learning curve but we are ready to help you 24/7 if you need help with questions big or small.
You can always contact us from our Help Centre: https://support.vendhq.com. We are happy to help anytime :)
Have a great day!
We have been a trusted partner of Vend…
We have been a trusted partner of Vend for over 10 years. We have seen Vend evolve to such a great company over the years. Such a great product. I am continually impressed with the new features that are getting rolled out. Thanks for staying strong Vend. I look forward to working with you on your new journey with Lightspeed.
October 12, 2021
Unprompted review
Reply from Vend by Lightspeed
Hello Jason!
Selene here from Vend,
Thank you so much for taking the time to leave us a review, I am genuinely thrilled to hear you have been with us through so much on both our journey and your own.
If you ever have any questions, don't hesitate to reach out to our Team. You can always contact us from our Help Centre: https://support.vendhq.com.
We are happy to help anytime :)
Have a great day!
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