Vend by Lightspeed Reviews 442

The Vend team members are always patient and helpful - I always achieve the desired outcome.

I was very reluctant to sign up for Vend initially because the reviews were mixed and it was very expensive for the services it provided. However, after their pursuit of me as customer I oblidged. While the features were limited, I used the services for a few months because at the time it was “fit for purpose”. But it’s my recent experience that completely turned me off. I recently transferred my business banking account which resulted in an updated credit card. Initially, my bank rejected their charges as their payment portal was not listed as accepted. Daily I was on the phone with vend support who assured me that there will be no additional charges as we worked through the issues. However, the minute the issue was resolved, my card was charged double. And the customer service representative that was responding to me on the hour, has yet to provide a solution or reverse the double charge. What’s worst is that there is no call center to call. So you sit and wait until someone responds to you. Needless to say, no one is responding. Very poor experience.

If you wanna make real profit , you gotta use VEND!!
controlling my inventory and managing my customers and staff never been easier and accurate !

Thank you VEND

Their customer service is amazing! They are always helpful and trusthworthy!

I really like because it is very easy to serve the customer and save the time for customers and us

Helped me quickly and professionally, would highly recommend!

The POS helped me a lot and it's very easy to use.
I found most of my needs by using vend as POS however I couldn't find one very essential feature where the user can select according to his local currency the number of decimals for (cents).
I hope you may reconsider the prices.

Vend Staff are always super helpful and very prompt with getting issues resolved.

Extremely easy to use. Helpful support.

Given that I have integrated with various ERPs, Vend had given me control of my inventory and is the most accurate of all that I have used. The e-commerce portal is amazing and the fact that it connects to my private website, it's commendable.

Great Team, Quick and Excellent support

There are a lot of POS systems to choose from and choosing the right one is not always easy. Vend has been a perfect fit for us. Allowing us to synchronize with Shopify, helpful reporting, while always providing outstanding service. We highly recommend Vend for your company.

Vend POS is a breath of fresh air. As a reseller, their speedy response and new approach to technology is helpful when servicing our merchants. We are excited to have a new partnership with Vend. Evan was awesome and helpful!

Vend are an innovative company with great resources and friendly staff. Always on hand to answer any queries and talk through any problems.

Very happy with the response time and the follow up

Phone support and prompt customer service is amazing from Vend. I sent a support ticket on Sunday and didn’t expect a response until Monday so you can imagine how thrilled I was to receive a reply with the assistance I needed within an hour. The Vend team knowledge is priceless for my business to operate efficiently.

We recently changed our POS system to Vend. We were a little apprehensive about the transition and how that would go, however we got fantastic support from Vend staff, and the whole process went very smoothly. I would recommend the 'onboarding' package which provides set up support and training - it's very well managed and made things easy. Also the ongoing support from Vend - always providing a quick and very helpful response to resolve any issues that we have. We are very satisfied with Vend - it provides great, accurate, user-friendly data and its very easy to use.

Apart from a few tiny glitches, Vend is almost the perfect POS. Works will with a multitude of separate programs, updated regularly has a really good online training system. Only negative is the process to gain assistance with an issue, no phone number to call.

Our Vend machine is user friendly. At first, I was afraid to use it. But, to my surprise, the more I used it, the easier it became. I enjoy using our Vend. Great product!!!