vERY GOOD THE PURCHASE AND QUALITY OF THE PRODUCT; THE DELIVERY ALSO HAPPENED AS PLANNED, JUST THINK THAT PRICVES COULD BE MORE ATTRACTIVE
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See what reviewers are saying
My initial contact was really good where people helped me a lot to redo my order to fit my real needs. On the day of delivery things did not go as well, shipment was 15min late, i called service and n... See more
Delivery reported. Furniture quality is not as expexted. Hinges adjustment does not permit a full alignment doors and drawers. End result is not as seen in pictures. Drawers operation is rough on one... See more
I ordered chairs for the dining table, the price was correct and the quality also quite good. The delivery was quick and I was able to track the truck on the delivery date. The driver was on time, whi... See more
Company details
About Vente-unique.lu
Written by the company
vente-unique.lu : N°1 de la vente en ligne de mobilier, décoration et équipement de la maison, en France et en Europe, cotée à la bourse de Paris depuis avril 2018, gage de sérieux et de pérennité.
Nous vous proposons des canapés, du mobilier pour votre séjour et bureau, de la décoration, un rayon chambre et literie très varié, et de l'équipement pour votre salle de bain et votre jardin de haute qualité à des prix très attractifs : jusqu'à 60% de réduction par rapport aux prix magasin. Comme les bonnes affaires ne durent qu'un temps, nous vous proposerons régulièrement des produits en Vente Flash (en quantité et en temps limités) mais aussi des produits que vous pourrez acheter sans limite de temps.
Vous pouvez consulter l'ensemble de nos engagements qualité et de nos garanties.
N'attendez plus, inscrivez vous pour connaître en avant-première nos ventes à venir !
Contact info
4.1
Great
268 reviews
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Easy buy and great experience
Easy buy, and amazing delivery service, timely and with the best proactive tracking information I’ve ever had. All good, no complaint whatsoever!
October 5, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very bad service
Very bad service. Sofa still not fixed.
First legs missing, than wrong replacement came (right not left angle) . Still waiting for either money back or replacement. Sorry honestly did not get any replacement of the left hand sofa. I sent pictures with the scraches. I trient call about 100 times and was told someone will call back when speeks English or German. Still waiting for someone to call me.also still waiting for the cushion that was missing on the sofa. I was told it will be sent to e. I have not received it, nor did I get any compensation not did anybody call me back. I tried to send emails. No reply from customer service or anybody. I hope after this review somebody will contact me who is really willing to help.
And not just telling me to call a toll free number where nobody speaks German or English.
It is meanwhile Minus 5 Stars
Zero stars
September 1, 2021
Reply from Vente-unique.lu
Hello,
We are sorry for the situation you describe.
We note that the after-sales service has responded to your complaint by sending you the parts.
We have noticed that you have received them.
In case the defect persists, please send us pictures.
Please know that we are at your disposal to solve this problem as soon as possible.
Please contact us on the toll-free number displayed in your customer area.
Sincerely yours,
Your Vente-Unique.com customer service
Product of good quality and stylish
Product of good quality and stylish. Price of delivery quite high but of very good quality with selection of date/hour of delivery.
August 24, 2021
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