Venture Direct Reviews 

Bad is not the word, SCAMMERS, THIEFS maybe, but BAD NO!

Also I am rather upset that I have to give them 1 STAR as they don't deserve 0.1 of a STAR!

Theey took my Money in November, failed to disaptch the goods in time for Christmas, said they woudl refund me in 10 days...

Well needless to say that didn't happen, that was 48 days ago at time of writing, I have just contacted them agian and they are telling me it will take another 25 days, so that's 73 days toi get my money back for goods which weren't even close to being sent out long after agreed arrival date, will I get it in 25 days time?

Maybe but I doubt it, I have already heard this from them twice before!

How they are still taking orders is beyond me but apparently they are!

They should have been closed down by now IMO if they can't honor basic customers riights, they don't seem to care about their customers or their rights in the slightest!

If I really have to give them 1 star I wish it was a realy one straight up their preverbial!

I have started a VISA Dispute!

Never, ever buy anything from this company.
I ordered a Samsung galaxy 7 for my son at the beginning of September with the promise of delivery in 4-6 days. When it had not arrived after several weeks I cancelled the order and ordered elsewhere. After about 8 weeks a phone arrived - I opened the outer packaging slightly to see what it was. I received an email from venture direct saying my phone had been delivered. They apparently had not cancelled the order. I sent it back and now, 4 months on, they claim that the headphones are missing and that they are deducting a £130 restocking fee from my refund. They are scammers and utterly dishonest.

On 28/11/2017 I placed an order for a Christmas gift (camera) I was contacted on 6/12/2017 to inform me that my item was not available (despite it showing in stock) I was asked to change my order which then took another 6 days for Venture to confirm this. By the 19/12/2017 I had still not received my order or any correspondence so I contacted them via online chat and cancelled my order with a promise of a refund within 10 days. This never came and on 15/1/2018 (after I had spent a further £260 Of my money to Argos same day delievery) I was still outstanding the money from venture- I contacted them again and was told there was an error as my request had not been put through to the correct department and was again assured of a refund in 10 days.
I chased this up on 26/1/18 and was informed that there was now a system update which meant that refund would have to be extended to 25 business days as my refund could not be processed. I asked to speak to the manager who was ‘not availible’.
Chased up again via chat on 29/1/2018 was told the same again (25 business days) I asked to speak to the manager who was apparently ‘in a meeting’. I then called using the UK phone number and found the call centre to be in the Philippines - spoke to a lady (I recorded the conversation) who told me the same about the system update and that her manager was not availible as he was in Hong Kong and I would have to request to speak to him at 9am UK time.
I have spoken to WHICH who have sent me a letter so that I can write to my bank and attempt to claim the money back- if not WHICH have advised me that I need to take legal action.
Please avoid this company- it also looks like milky way distribution have gone into liquidation which could have something to do with this.

Absolutely appalling. Ordered gift for a birthday. It didn't arrive. No communication, no update. When I chased was told it was out of stock (was it ever in?). I asked for a refund. One month later and several failed phone calls (they cut you off) and unanswered emails I'm still waiting. Avoid at all costs.

buyer beware, ordered from them in December 2017. Then cancelled order after reading reviews on here. After 2 weeks they finally acknowledged the cancellation after 2 chaser e mails. Despite the fact the order was cancelled and the goods were never dispatched they still took the money and have never refunded it. Stay away from these thieves.

Order number 506-15932

16/2/2018 - still no refund despite the comments below
26/02/2018 - still no refund
19/03/2018 - all lies below, still no refund

Extremely bad. Take your money. Do not deliver. Do not refund. Do not answer phone. Oh but they are very good at dreaming up new excuses when replying to negative posts on Facebook. Time they were removed from trading.

Tried to call them, no answer. Email, no answer. Web chat, they answered after 25 minutes, but told me they don't have information about my order, they will contact me in two days, but my credit card was charged...

Seems suspicious so I searched online and found many testimonies of betrayed customers. Weird that they have so many stars in google Shopping, that is how I found them, and the reason I trusted them. Did they fake those?

As it was evident this was a scam, I called my bank and they say they just have had another customer trying to get their money back from Venture Direct, the same day! Imagine the number of people been scammed that each bank is getting more than one customers a day trying to get their money back.

The other customer got a malfunctioning device. I didn't get a thing, so I filed a fraud report.

If they are not running dishonest scheme, then at the very least, they are thoroughly negligent. Ultimately, in both cases you don't get what you paid for and therefore people should not trust them.

took my money when ordered a watch for xmas then told me out of stock so requested my money back no answer and not replying to emails or phone messages
avoid avoid avoid !!!!!!!!!!!!

Order no. 506-16377
Paid for Samsung S7 (which they never had but took my money)
then they sent me email to choose different phone.
After making complain about Venture direct on this site, I was contacted by Venture Direct about Bad review.
They promised to refund but still no sign of seeing money going into my card.
It takes 30 seconds to do refund but I have been waiting 4 weeks and still no sign of money paid back into my card.
This firm is not even in UK even though they advertise as UK firm.
Thieves and Fraudsters running the firm.
I am now considering court summons for my money.
Big mistake choosing this company.

I wish I had read the reviews before placing my order on 4th Dec. Money taken from bank acct next day. Order of Apple Airbuds never arrived, actually spoke to company & they promised a refund but some 6 weeks later not received. I’ve tried phoning, web chat & e-mailed everyday but nothing. I’m so angry!

I bought my Daughter a Samsung Tablet for her Christmas present from Venture. Needless to say I have never received the tablet or a full refund that I have requested on numerous occasions. Stay away from this Company at all costs. To disappoint a little girl at Christmas is unforgivable. After 20 E-mails to them, I am still not any further. I hope one day you find your morals Venture!!!!

Any start ! Somebody know how to report this company?
I order a watch on October and at the end of December they told me that they don't have the watch, so I cancelled on the 18 th of December and I don´t received any refund.

I would really like to give no star at all. I ordered a camera from them on 2nd Nov. Nothing arrived so I cancelled the order on 1st Dec. They said it was going to be refunded in 10 days. I am still waiting for a refund.
I am now claiming through my credit card company.

Order number 506-15066. I cancelled my order more than a month ago (because I waited about two months for a phone to be delivered and it wasn't) and I was told I will get my money back in 10 working days, but it's been more than a month now and I got no money back. Did anybody receive their money back from this company?

506-16146
Failed to deliver Apple Watch. Said refund would be 10 working days. STILL NO REFUND 14 working days later!
AVOID!

Refund requested 2nd Jan. It is now 8th Feb and still no refund! I have reported to trading standards and the police fraud line.

My 15 year old daughter ordered a camera on the 5th December, the company failed to supply the camera even though they took the full amount from her account. She requested a refund and despite many emails and confirmation of her request being escalated twice she has still not received a refund - DO NOT USE THIS COMPANY...

order no 506-16290 was placed on 17th Dec 2017, tried to contact by e-mail, phone and web chat to no avail, order was for a Samsung gear s3 frontier smartwatch, we still have not received the watch which was a Christmas present for my partners son, I have e-mailed on behalf of my partner today to cancel the order and request a full refund, absolute rogues and zero customer service, bank will be contacted and trading standards too, Venture Direct should be ashamed of themselves

Hi Guys!
I have a same huge problem with Venture Direct like everyone else.
I have ordered a Samsung Galaxy S7 Edge 128GB Smatphone on 25th November 2017, it cost Ł409.
By the advertisement I have wait 10 working days and nothing.
I have called them and the lady just apologized for the delay and she said, she will be email me about my order.
I have called them 3 more times and the answer was the same lame excuses.
I have received this mail on 2nd January 2018
Hi
Good day!
Our sincerest apologies for the delayed response.
My Name is XY and I'll be more than happy to assist you.
I was able to get hold of our staff who oversees the operations in our warehouse and inquired about your particular order.
I was told that due to delays caused by unforeseen circumstances, the overall volume of last-minute orders for this specific item has exceeded expectations.
This in turn caused some unexpected delays in the delivery of the certain parcels going to UK.
As of the moment we are still waiting for an update from our International supplier for your item and that it may take us up to 1-2 weeks for the item arrived.
Once your item reached our warehouse, please allow 24 to 48 hours for us to prepare your item and make arrangements with the courier.
Once the item is dispatch, the shipping and delivery you choose upon purchase will take place.
With this, I would like to apologise for the delay in the timelines but you have my personal guarantee that we will send you the item you ordered through us.
As we source globally the items we purchase and store in the warehouse, a lot of factors come into play, some of which are out of our control.
Our business model is complicated and has a lot of moving parts to make it work. A small delay at the beginning creates a ripple effect that influences the outcome and/or timeline.
I will request your order to be prioritized to shorten the timelines, no guarantees, but I can personally assure you that I will be taking care of you until the order has been delivered.
If you still have any questions, please let us know. We value you as a customer and we appreciate your patience and understanding.
Yours sincerely,
XY

Venture Direct UK
Since 15th of January I try to contact with them everyday and the answering machine said No-one is available now.
My question is guys,
The Venture Direct is a Scam company with a legal web site?
They just get rid of people with money?
Is there any chance we can get our items or claim back our money or what we need to do?
Go to the police and reported that or what?
We need to do something together to get back our money from those Scammers.
I am so angry!!

Avoid like the plague! Something should be done urgently to shut this company down. I feel sorry for anyone who is now stuck in an impossible predicament of having to try and get their money back from a company who have quite obviously stolen it. It's so sad and unfair that a company like this has been allowed to trade and rip people off for this long.

In response to the company's reply. This was the response my wife was given and told on many occasions that they were processing the refund. It is all lies, please don't fall for this. My wife contacted her bank who has now thankfully given her the money back. Her bank will now pursue Venture Direct for that money. I would advise everyone to do the same!

Hi Guys;
I have decided to write this review to give you guys hope... Hope to get your money back.
My story is very similar to yours;
On 21.11.17 I ordered watch.. Was charged £225 next day with promise to get it within 8 days.. After over a week I emailed they and asked for any update.. But they didn't answer. So few days after I emailed again.. They emailed me back saying they were chasing their warehouse up in order to get any info about my order..
I waited almost 3 weeks, sending e-mails every other day...with no luck.. So finally I tried to call them to cancel my order.
I was 4th in the queue.. After 25 min of waiting I moved 1 position up in the queue and... I decided to drop it. I emailed them instead and requested for cancellation of my order (it was on 09.12.17). 3 days after I received an email from them with confirmation of my cancellation.
And then... Nothing happened..
I have emailed them several times and received the same answer - they were very very sorry and they were chasing their finance team up in order to sort out the refund... After few weeks of waiting I lost my patience and informed my bank and trading standards about entire situation.
First- lady from trading standards wrote to me (quite long email) with full explanation and instruction how to proceed.. In the meantime my bank send me a letter and got my money back from venture direct.. Yesterday I also received an email from them with confirmation of refund..
2 months journey is over..
Please don't let these people steal your money.. It will take some time and effort but you can get your money back. Don't give up.
Best of luck to all of you.