Veritas Care Reviews 

76
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Veritas was recommended to me when I was in need of a full time live-in carer for my husband. I found the company easy and communication very professional. The quality of the care provided was su... See more

Company replied

Rated 4 out of 5 stars

Veritas has worked well for live in care for my mum over the last few years. The majority of carers have been wonderful. We had regular changeovers and new carers were sought efficiently whenever need... See more

Company replied

Rated 5 out of 5 stars

My dad has dementia, and has received live-in care via Veritas for many years. There is always someone helpful to reach out to on the other end of the phone at Veritas, and dad has had many different... See more

Company replied

Rated 4 out of 5 stars

I feel very fortunate to have found Veritas and been able to keep mum (who is Polish and has advancing Alzheimer’s dementia) at home with a live-in carer. The system is easy and well organised, carers... See more

Company replied

Company details

  1. Home Health Care Service

Written by the company

Veritas Care is an introductory agency connecting families in the UK and Ireland with experienced live-in carers who provide personalised elderly care at home. Our service helps older people remain safe, comfortable, and independent in their own homes. We carefully match families with vetted carers who can provide 24-hour live-in care, companionship, and support with daily routines. As an alternative to care homes, our model introduces self-employed carers who work directly with families, creating flexible and more affordable care arrangements. With over 10 years of experience, Veritas Care is trusted by thousands of families seeking compassionate, reliable home care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76 reviews

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4.6

All reviews

(76)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful experience

Wonderful experience to date.
Helpful, relaxed and attentive both from our carer and as importantly from the HQ staff.
A very personable and friendly bunch.

November 20, 2023
Unprompted review
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Reply from Veritas Care

Hi Mr Leveroni, Thank you for your review.
We are glad to hear you have had a positive experience all round.

Joanna Dominik - Client Relationship Specialist

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Jonathan was very helpful in organising a carer for my mother. Our current carer is excellent. Would highly recommend.

November 20, 2023
Unprompted review
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Reply from Veritas Care

Hi Mrs Marabese, Thank you for your review
It is always nice to hear positive feedback, most importantly the carer is excellent, this makes our job very satisfying.

Joanna Dominik - Client Relationship Specialist

Rated 5 out of 5 stars

Highly recommended provider of live-in carers

On the administrative side Veritas's staff are respond quickly and are helpful, and the carers the agency has provided at very reasonable rates, in our case for my father who has advanced dementia, have without exception been excellent.

November 16, 2023
Unprompted review
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Reply from Veritas Care

Thank you for your review Mr Lennard,
We are always happy to hear clients are happy with the service they receive from both the care giver and Veritas office staff.

Sylwia Harbut - Client Relationship Specialist

Rated 5 out of 5 stars

Live in carer.

We were looking for a carer for my Mother who has dementia and a friend recommended Veritas, we are extremely happy with the service provided, our carer Eva is lovely and my Mother is so much happier than when she was in a care home, I would highly recommend them!

November 16, 2023
Unprompted review
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Reply from Veritas Care

Thank you for your review, we are glad to hear you are happy with Eva and how your mother is happier now, at home, than when she was in the care home.

Sylwia Harbut - Client Relationship Specialist

Rated 4 out of 5 stars

Excellent service, compassionate care.

I feel very fortunate to have found Veritas and been able to keep mum (who is Polish and has advancing Alzheimer’s dementia) at home with a live-in carer. The system is easy and well organised, carers are found promptly, and the WhatsApp video interview is a great idea and works well. The first carer has been lovely with mum and I am about to welcome the second carer on an exchange basis. Jonathan in the office has been most helpful and has dealt with everything efficiently. He is extremely pleasant and polite, and has been great to talk to when I’ve needed to discuss any details. I wouldn’t hesitate to recommend Veritas to anyone looking for a live-in carer.

November 16, 2023
Unprompted review
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Reply from Veritas Care

Thank you very much for your review Mrs Thomas.
We are happy to help in anyway we can and always on the other end of the phone when needed.

Sylwia Harbut - Client Relationship Specialist

Rated 4 out of 5 stars

Extremely professional service from…

Extremely professional service from both Veritas and the carer. They were always there to answer any questions.

July 15, 2023
Unprompted review
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Reply from Veritas Care

Thank you for your review Mr Baldwin.
We are always at the other end of the phone to help in anyway we can.

Jonathan Garrett - Department manager

Rated 5 out of 5 stars

We have a wonderful carer in Paulina

We have a wonderful carer in Paulina. Great company and always laughing, and a great carer.

June 24, 2023
Unprompted review
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Reply from Veritas Care

Thank you for your 5 star review.

Sylwia Harbut - Client Relationship Specialist

Rated 5 out of 5 stars

Finding Veritas Care has been a godsend…

Initially I was looking for 2 carers to share day and night duties looking after my elderly Mum who has late-stage dementia.

After a lot of research I came across Veritas Care, a home care agency that provide affordable live-in care. The carers are from Poland and are experienced and trained and you can ask to receive references/comments from past clients.

At first I was a little uncertain about having a live-in carer in my home, but Veritas Care assured me they would find me the right carer. They were patient, attentive and knowledgeable. And spent time discussing my Mums needs. They sent me cv’s of potential carers and arranged an online chat. After meeting the candidates online and choosing who we felt would be a suitable match, Veritas Care arranged everything.

We currently have an amazing live in carer who has become part of the family. She is understanding, patient, kind and experienced and I couldn’t have wished for a better carer to look after my Mum.

I am also impressed with the level of communication and on going support provided by Veritas Care. They keep in touch regularly to make sure everything is running smoothly and are always available to advise and answer any questions or concerns.

It’s been 9 months now and honestly, using Veritas Care was the best decision I ever made. My Mum is getting the best care and support and I can’t thank the team at Veritas enough.

They are an exceptional organisation that care about the well-being of their clients. If you’re thinking about finding a live in carer, I would highly recommend giving them a call.

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, professional, reliable and wonderful carers. Jonathan took the time to find out in detail exactly what our Mother’s needs were and our expectations for her care. The live in carer from Veritas was exceptional. She had experience of caring for people with dementia and all of our mother’s other personal needs. She fitted in perfectly with our family and bonded instantly with Mum and is still with us. It is as if we are caring for Mum ourselves but without the stress and pressure. I would have no hesitation in recommending Veritas and cannot praise them and their carers highly enough

August 20, 2022
Unprompted review
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Reply from Veritas Care

Thank you very much for your review.
it is our aim to make the life of our clients and their family as easy and peaceful as possible.

Jonathan Garrett - Department Manager.

Rated 5 out of 5 stars

Excellent

Excellent. A live in carer was matched to my very elderly mums needs and a bespoke care package was made to match our needs. Mum has vascular dementia. The care and attention she receives is totally amazing and I know she is totally safe and happy when I am at work. The company are also amazing. They really care and check in regularly with me and the carer. Using Veritas really has been the best decision my family have made for mum. I can highly recommend Johnathan and his team.

April 9, 2023
Unprompted review
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Reply from Veritas Care

Thank you very much for your review.
We are glad to hear our carer matched the needs of your mother so well.
also thank you for the kind words regarding our office staff.

Anna - Care Coordinator

Rated 5 out of 5 stars

Highly recommended

Excellent communication leading to the employment of a wonderful carer for my elderly father. Payment extremely straightforward. Veritas was recommended to me by a friend and I would not hesitate to recommend them myself.

January 24, 2023
Unprompted review
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Reply from Veritas Care

Thank you very much for the positive feedback. We are glad our services are satisfactory to yourself and your friend, and thank you in advance for any future recommendations.
Sylwia Harbut
Junior Relationship Specialist

Rated 5 out of 5 stars

Thank you Veritas!

A live-in carer from Veritas has been looking after our 88yr old gentleman for the last 5wks. She quickly built up a good relationship with him and other family members and is doing everything we would wish for. Based on this experience so far, we will definitely continue our association with Veritas for the foreseeable future. We say a big Thank You to the carer, and to Veritas for their professional service.

May 19, 2022
Unprompted review
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Reply from Veritas Care

Dear Mr Sifton,

Thank you for your positive feedback.
We are more than happy we were able to introduce to you, a carer who meets your needs and requirements. We hope and aim for this to continue.

Sylwia Harbut
Junior Client Relationship Specialist

Rated 5 out of 5 stars

review

very good service they even return your calls ! reasonably priced as well

November 9, 2021
Unprompted review
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Reply from Veritas Care

Dear Mr Brand,

Thank you very much for your review.
we will continue to provide a very good service and help our clients when needed.

Jonathan Garrett - Client relationship manager

Rated 5 out of 5 stars

I have received excellent service from…

I have received excellent service from Veritas Care, I highly recommend this company. The carer provided for my elderly father is lovely, very kind, organized, knowledgeable and experienced.

October 22, 2021
Unprompted review
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Reply from Veritas Care

Dear Mrs Golds,

Thank you very much for your feed back.
We are very glad to hear you are satisfied with both the service from Veritas Care and the care being provided to your father.
We hope your experience with Veritas will remain positive.

Kind regards,
Jonathan, Client relationship manager

Rated 4 out of 5 stars

Overall excellent

Overall, my experience with Veritas Care has been excellent. There was an issue with the original carer, but they sorted it out as quickly as possible, and a replacement was found within days. The only reason for not giving them 5* was because I tried to contact them on Friday evening, and could not get through, although I tried all the numbers given, and it wasn’t yet outside their hours. However, they did respond the next after I sent an email, and the issue, which was potentially quite serious, was treated as such and dealt with appropriately, so it was presumably a technology blip. I would thoroughly recommend Veritas to anyone looking for affordable care, they have been very helpful and kind, during what has been a very stressful time.

October 15, 2021
Unprompted review
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Reply from Veritas Care

Dear Mrs Light,

Thank you for taking your time to give us a review. We do appreciate your honest opinion. Our aim is to provide the best Customer Service experience and solve any problems that might appear in a professional way. I can confirm, when you tried to call on the Friday evening mentioned by yourself, we did have some technical issues.

We will continue improving our services.
Thank you for choosing us!

Jonathan Garrett - Client Relationship Manager

Rated 5 out of 5 stars

care

Communication from Veritas is always excellent. The carers we have had have been kind and knowledgeable. The standard of care they provide is very high.

September 7, 2021
Unprompted review
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Reply from Veritas Care

Good afternoon Mrs. Chambers,

Veritas appreciates your review and thank you for continuing working with us.
We are happy to hear that carers which we have introduced to yourself are suitable candidates.

Thank you for choosing Veritas Care.

Kacper - Client Relationship Specialist

Rated 5 out of 5 stars

Excellent care and customer service from Veritas Care

Veritas Care looked after my Mother who suffered from Dementia for nearly two years, nothing was to much trouble for Kacper and Jonathan and finding a good match to look after Mum. We had some lovely carers during that time and who were with us until Mum passed away July 2021. Without Veritas Mum would have had to go into a home which is what we did not want and she passed away at home.

August 16, 2021
Unprompted review
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Reply from Veritas Care

Good afternoon Mrs. Prior,

Thank you very much for sharing your opinion with us. We are happy to hear that your expectations have been met. We are always aiming to provide the best Customer Service to our clients. Thank you for choosing us!

Kacper - Client Relationship Specialist

Rated 5 out of 5 stars

Exceptional customer service from the…

Exceptional customer service from the Veritas team who work hard to find the right carer. They are always there and willing to sort out any problems or issues which can occur with the carers. I would highly recommend this company.

May 18, 2021
Unprompted review
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Reply from Veritas Care

Good afternoon Mr. Redshaw,

Thank you so much for taking your time and providing us with this excellent review about your experience with Veritas. Solving any problems which may occur when providing care services is our priority. We will do our best to continue doing this.

Thank you for choosing us!

Kacper - Client Relationship Specialist

Rated 4 out of 5 stars

Veritas were very helpful in finding…

Veritas were very helpful in finding and providing a live-in carer at short notice at a difficult time for us. They also provided ongoing support and information once the carer was in place.

February 2, 2021
Unprompted review
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Reply from Veritas Care

Good afternoon Mr. Redfern,

I hope you are keeping well. Thank you for your kind words. We are pleased to hear this and we are happy that we could be involved in organising the live-in carer.

Thank you for contacting Veritas!

Kacper - Customer Service Specialist

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