The roadside assistance program that Verti use has the worst customer skills I've ever experienced. A Verti roadside assistant customer service agent called a third party tow truck provider that has o... See more
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The beginning started out well after 6-7 months they started raising my rates. A year later I’m paying more than I was before I left my old insurance company. Then my son buys his own car and gets his... See more
Low rates at first but then they raise them and the bigger companies will have better rates for better coverage. They also try to tack on a $50 cancellation fee when you leave, even though it is not i... See more
I’ve sent emails and talked to an actual representative. I explained my problem and they told me they would resolve the problem. They don’t resolve the problem and try to get me to pay for 2 vehicles... See more
Company details
Written by the company
Please see https://www.verti.com/ for updated business information.
Contact info
United States
- www.verti.com
1.5
Bad
218 reviews
Hasn’t replied to negative reviews
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Happy decision
Verti is new so I was skeptical but after reviewing everything and my ins going down about 70$ i was happy with my switch and the service is such a convenience and they are very professional Ed thanks a lot
July 14, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Daniel, thanks so much for your review! We're glad to hear that we were able to save you $70 on your premium. We'll be sure to share this review with Ed and the rest of the team. Thanks again!
Reply from Verti Insurance (USA)
Hi Polly! Thanks for your review! We’re happy to hear that you’ve had a good experience so far and we’ll be sure to share your comments with Edson and Vanessa. Thanks again and welcome to Verti!
I am impressed!
I am impressed for a new Insurance agency to be this available. I’ve been helped with any questions and an alternative rate with better coverage immediately. Rates are very competitive versus the giant insurers in the US and saves me quiet a bit vs my previous insurer. Coming from Spain where they have a positive reputation I am looking forward to be a long term customer. And hopefully never needing to place a claim. I’m thankful they offer free accident forgiveness. Others charge the golden dime out of you for that option.
July 6, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Mathias, thanks so much for your review. We’re psyched to know that you chose Verti as your insurer in the United States and that we were able to get you a competitive rate on your policy. Thanks again for the kind words and we’ll sure to share them with Edison and the rest of the team. Welcome to Verti!
Ins seems ok but if ur 2 days late they…
Ins seems ok but if ur 2 days late they are sending u a late /cancellation notice. That part verti ins sucks. If I would have know this I never would of signed up with them.
July 5, 2019
Unprompted review
Great so far..
Great so far... saved some money switching here which is always good!!
July 5, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Daniel, thank you for your review! We’re so happy to know that we were able to help you save some money on your policy. We’ll be sure to share your review with David and the rest of the team. Thanks again and welcome to Verti!
New customer
Everything went good online. Phone representative was very helpful.
July 4, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Pamela, thanks so much for taking the time to leave your review. We’re glad to hear that you had a good experience with our online system and that Frank was helpful. We’ll be sure to pass on your comments to the team. Thanks again!
Lack of contact and communication
Lack of contact and communication. I will be switching very soon
June 23, 2019
Unprompted review
Customer service is great
Customer service is great! They were very helpful and informative. They also helped me save a lot of money on my car insurance! Cheers and thanks for being great!
June 11, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Matthew, thank you for taking the time to leave a review. We’re glad that Judley and Angela were informative and helped get you a great rate for your policy! We’ll be sure to share your comments with them. Cheers and welcome to Verti!
Verti saves you money!
I was about to pay $300 for basic insurance with another company, but Matthew W. (A sales rep.) quickly changed my mind. Within a minute he gave me the final price, which was almost half of what the other company offered!
June 10, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi K.B, thanks so much for your review. It’s great to hear that Matthew was able to help you find the coverage you need and at a great price too! We’ll be sure to share your comments with and the rest of the team. Thanks again and welcome to Verti!
Reply from Verti Insurance (USA)
Hi Anthony, thanks for taking the time to leave a review. We're happy to hear that we were able to get you great service and a great rate too! Thanks again and welcome to Verti!
Well I only had u’s a couole days and…
Well I only had u’s a couole days and not satisfied don’t return calls or emails and now my insurance is in jeopardy should of stayed with my other insurance at least they answered there phones
June 4, 2019
Unprompted review
I had the best customer oriented sales…
I had the best customer oriented sales rep. A customer could ask for. Very knowledgeable and professional. One of the best experiences I’ve ever had!
Thank you again Adam!
June 3, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Donn, thanks so much for taking the time to leave a review. We're so glad that Adam was able to provide you with top-notch customer service and we'll be sure to share your kind words with him. Thanks again and welcome to Verti!
Bertie my choice
Lowered my bill better insurance, rep on the phone was amazing
June 2, 2019
Unprompted review
Very nice and very helpful.
May 27, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Lawrence, thanks so much for your review! We're happy to hear that Mandy and Vanessa have been helpful and we'll be sure to share your comments with them. Thanks again and welcome to Verti!
Excellent experience
The customer service representative (Matt) worked with was excellent. He answered all my questions and concerns and we got a great rate from Verti!!!
May 23, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Dwayne, thanks for your review! We're happy to hear that you had a great experience with Matt. We'll be sure to share your comments with him and the rest of our team as well. Thanks again and welcome to the Verti family!
I saw your commercial and called
I saw your commercial and called. I’m very happy with the information your agent gave me.
May 20, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Booker-- Thank you for your review! We're happy to hear that you had a great experience with Judley and Vanessa. We'll be sure to share your kind words with them and the rest of team as well. Welcome to the Verti family!
It saved me 200 a month
May 12, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Theodore, thanks so much for taking the time to leave your review. We're happy to hear that we were able to save you $200 a month!
Reply from Verti Insurance (USA)
Hi Deborah, thanks so much for taking the time to leave your comments. We’ll be sure to share them with our team!
I cannot review as I only got the…
I cannot review as I only got the insurance 1 day ago! I have not a claim! Edison was very informative and equally very patient while we on the phone. My personal care agent sent her email and seemed knowledgeable as well.
April 17, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Sharon -- Thank you for your review! We're happy to hear that you had a great experience with Edison and Vanessa. We'll be sure to share your kind words with them and the rest of team as well. Welcome to the Verti family!
excellent online service and customer…
excellent online service and customer service telephone experience
April 17, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Lisa, thank you for taking the time to leave a review! We're happy to hear that you had a great experience. We'll be sure to share your comment with the rest of the team!
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