The roadside assistance program that Verti use has the worst customer skills I've ever experienced. A Verti roadside assistant customer service agent called a third party tow truck provider that has o... See more
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See what reviewers are saying
The beginning started out well after 6-7 months they started raising my rates. A year later I’m paying more than I was before I left my old insurance company. Then my son buys his own car and gets his... See more
Low rates at first but then they raise them and the bigger companies will have better rates for better coverage. They also try to tack on a $50 cancellation fee when you leave, even though it is not i... See more
I’ve sent emails and talked to an actual representative. I explained my problem and they told me they would resolve the problem. They don’t resolve the problem and try to get me to pay for 2 vehicles... See more
Company details
Written by the company
Please see https://www.verti.com/ for updated business information.
Contact info
United States
- www.verti.com
1.5
Bad
218 reviews
Hasn’t replied to negative reviews
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Verti is saving me money!
Verti is saving me about $200.00 a year so I am happy! Also, the insurance salesman explained all of my options to me and provided prices for each of them. He was very professional and knowledgeable.
October 3, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Linda, thanks so much for taking the time to leave a review. We're so glad to hear that we were able to find you an option that best fit your needs and we'll be sure to share your review with our product advisors! Thanks again!
Reply from Verti Insurance (USA)
Hi Taha, thanks for leaving a review. We're glad that April and Edson have provided you with helpful and friendly service, and we'll be sure to share your review with them. Thanks again and welcome to Verti!
So far I haven't had any problem with…
So far I haven't had any problem with them yet
September 28, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Douglas, Thanks for taking the time to leave a review. We're glad to hear that you've had a good experience with Verti and we'll be sure to share your review with the team. Thanks again and welcome to Verti!
Good custmer service support no issues…
Good custmer service support no issues thus far..
September 22, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Rebecca, thank you for taking the time to leave a review. We're glad that Vanessa and David provided with you with awesome customer service and we'll be sure to share your comments with them. Thanks again!
He took his time with everything
He took his time with everything , he was very clear with everything called me back to see if everything was okay ,very nice guy.
September 21, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Carmen, thank you for leaving a review. We're glad you had a good experience with Franklin and April. We’ll let them know. Thanks again and welcome to Verti!
My payment is suppose to be…
My payment is suppose to be 76dollarsnot79
September 17, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Sherrie, thanks for letting us know! Someone from the service team has reached out to you by email to help.
Customer service is Top notch !
Customer service is the cornerstone to any business serving customers. The customer service level with Verti has been excellent and I’m really satisfied as a customer.
September 14, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Veronica, thanks so much for taking the time to leave your review. We're glad that David and April were able to provide you with excellent customer service and we'll be sure to share you comments with them. Thanks again and welcome to Verti!
Verti indeed
I think that Verdi car Insurance is a reliable company that take's pride in satisfying their customers. Thank you so much!
Deja Arrington
September 7, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Deja, thank you for taking the time to leave a review! We're glad you had a good experience with Franklin and April. We’ll let them know. Thanks again and welcome to Verti!
Excellent Courteous and very efficient!
September 5, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Robert, thank you for taking the time to leave a review. We’re glad to hear that you had a good experience with Frank and Vanessa, we’ll be sure to share your review with them. Thank you again and welcome to Verti!
Ben was very patient and helpful with…
Ben was very patient and helpful with me on starting a new policy. He was awesome on doing his job:
September 5, 2019
Unprompted review
I have tried the whole holiday weekend…
I have tried the whole holiday weekend to pay my payment but the app is horrible
September 3, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Felicia – we’re sorry to hear our app is causing problems for you. We do see your payment went through successfully. We’re actively working on improving our app (including making it easier to make payments)!
It was so easy and fast not to mention…
It was so easy and fast not to mention great price for full coverage cheapest I have found and trust me I have searched everywhere!Highly recommend
August 27, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Michele, thank you for leaving a review! We're glad to hear that David was able to help you find coverage the fit your needs. Thanks again and welcome to Verti!
Great Customer service
Mr. Judley was very patient with me during the processing of my new insurance. He was very helpful and courtesy. The customer service was great. Thank you again Judley
August 22, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Truninia, thanks for taking the time to leave a review! We're glad to hear that Judley was able to provide you with great customer service. We'll be sure to share your review with him. Thanks again and welcome to Verti!
Great service
Great customer service and real professional very attentive
August 9, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Geovany, thanks for leaving a review! We're glad you had a good experience with Edwin and April. We’ll let them know. Thanks again and welcome to Verti!
I’m having a terrible experience I have…
I’m having a terrible experience I have emailed and text my photos for pre-inspection and getting told they are not recieved
August 7, 2019
Unprompted review
I was just so happy that I found an…
I was just so happy that I found an insurance company that could help my needs in financially thank you
August 5, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Holly, thanks for your review! We're so glad that Debra and Vanessa were able to help you create a policy to meet your needs. We'll be sure to share your review with them. Thanks again and welcome to Verti!
I just switched to Verti so i have not…
I just switched to Verti so i have not have a problem yet to see how there costumer service will be. But the price i got with them was way better then the other insurance i had and there agent were very nice and understanding when i was doing the switch. So far really happy. Will update again in a couple months.
August 5, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi, thanks so much for leaving your review. We’re glad to hear that were able to get you a great price on your policy and that Edson and Vanessa have provided you with great service. We’ll be sure to share your comments with them. Thanks again and welcome to the Verti family!
The individual insurance rep was…
The individual insurance rep was extremely help, professional, & very personable. Answered all our questions, & was helped us to become part of your family.
July 30, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Daniel, thanks so much for taking the time to leave your review! We're so glad to hear that David answered all your questions and we'll be sure to share your comments with him. Thanks again and welcome to the Verti family!
Honest help for information on what…Guidance
Honest help for information on what kind of insurance to choose
July 29, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Millicent, thanks so much for leaving your review. We're glad that Debra was able to help you find the best coverage to fit your needs. Will be sure to share you review with her and the rest of our team. Thanks again!
So far so good
July 15, 2019
Unprompted review
Reply from Verti Insurance (USA)
Hi Dom, thanks so much for taking the time to leave your review! Happy to hear that everything is going well so far and we'll be sure to share your comments with Dave and the rest of our team. Thanks again!
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