The roadside assistance program that Verti use has the worst customer skills I've ever experienced. A Verti roadside assistant customer service agent called a third party tow truck provider that has o... See more
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The beginning started out well after 6-7 months they started raising my rates. A year later I’m paying more than I was before I left my old insurance company. Then my son buys his own car and gets his... See more
Low rates at first but then they raise them and the bigger companies will have better rates for better coverage. They also try to tack on a $50 cancellation fee when you leave, even though it is not i... See more
I’ve sent emails and talked to an actual representative. I explained my problem and they told me they would resolve the problem. They don’t resolve the problem and try to get me to pay for 2 vehicles... See more
Company details
Written by the company
Please see https://www.verti.com/ for updated business information.
Contact info
United States
- www.verti.com
1.5
Bad
218 reviews
Hasn’t replied to negative reviews
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I am very pleased with the customer…
I am very pleased with the customer service and assistance i received from Paul. Very caring and patient during the entire time until i actually purchased my vehicle. I will highly recommend Verti to others.
January 27, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Sherlita, thank you for your review! We're happy to know that Paul was patient, caring, and helped you out from start to finish. We'll be sure to share your review with him and the rest of our team. Thanks again and welcome to Verti! If you’re interested in earning rewards for referring your friends to Verti, check out this link to learn more! https://refer.verti.com/
Agent was very knowledgeable, patient, and kind.
Agent was very knowledgeable, patient, and kind
January 27, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Mariya, thanks for your review! We're glad to know that Ben provided you with a high level of customer service and we'll be sure to share your review with him and the rest of our team. Thanks again and welcome to Verti! If you’re interested in earning rewards for referring your friends to Verti, check out this link to learn more! https://refer.verti.com/
Fast and easy to start a new policy
Fast and easy to start a new policy, Top notch, professional customer service and great rates as well, I couldn't be happier!
January 26, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Michael, thanks so much for leaving a review. We're glad to know that Eddie and Sean were able to provide you with great customer service and helped you find a policy that fit your needs. We'll be sure to share your review with them and the rest of our team. Thanks again and welcome to Verti! Did you know that you can earn rewards by referring your friends to Verti? Check out this link to learn more: https://refer.verti.com
They were quick and very helpful got me…
They were quick and very helpful got me a great price !
January 26, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hello Raymond, thanks for your review! We're happy to hear that Eddie was quick, helpful, and able to get you a great price for a policy that fits your needs. We'll be sure to share your review with Eddie and the rest of our team as well. Thanks again and welcome to Verti! Did you know that you can earn rewards by referring your friends to Verti? Check out this link to learn more: https://refer.verti.com/
Earned potential future reuse of your services.
Was treated with respect and courtesy. Frank Wilkins was also very informative! Was treated with respect and courtesy!
January 25, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Thomas, thanks so much for your review. We're glad to know that Frank provided you with a high level of customer service and all the information you needed to purchase a policy. We'll be sure to share your review with him and the rest of our team. Thanks again and Welcome to Verti! Did you know that you can earn rewards by referring your friends to Verti? Check out this link to learn more: https://refer.verti.com/
Great
Great work agent was wonderful and very helpful response time excellent. World recommend
January 25, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi, thanks so much for your review! We're happy to hear that you found your product advisor helpful and we'll be sure to share your review with our team. Thanks again and welcome to Verti! If you’re interested in earning rewards for referring your friends to Verti, check out this link to learn more! https://refer.verti.com/
Reply from Verti Insurance (USA)
Hi Daryl, thanks for taking the time to leave your review. We're glad to know that Ben was able to help you find a policy that fit your needs at a price that you liked. We'll be sure to share your review with him and the rest of our team as well! Thanks again and welcome to Verti! Did you know that you can earn rewards by referring your friends to Verti? Check out this link to learn more: https://refer.verti.com/
Telephone Problems
The only problem I encountered was your phone system. It would be better for customer service to hire a few receptionists or a human telephone answering service.
January 22, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Charity, thanks for taking the time to leave your review. Your feedback helps us improve in the future and we'll be sure to share your comments with the team. Thanks again!
What a great company.
What a great company. The quote I received was a little high for my budget. They were able to bring my monthly cost down to a rate I can afford. Thanks to your company!
Highly recommend!
January 19, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Brenda, thanks for your review. We're glad that Kayti and Ramona were able to work with you to find a rate that was right for you. We'll be sure to share your comments with them and rest of our team as well! Thanks again and welcome to Verti! Did you know that you can earn rewards by referring your friends to Verti? Check out this link to learn more: https://refer.verti.com/
Verti insurance helped me lower my car…
Verti insurance helped me lower my car insurance cost a considerable amount and for that I’m grateful!
January 19, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Mary, thanks for taking the time to leave a review. We're happy to hear that Eddie and Sadie were able to help you lower and save on your insurance premium. Thanks again and we'll be sure to share your review with our team! If you’re interested in earning rewards for referring your friends to Verti, check out this link to learn more! https://refer.verti.com/
The guy who helped me was absolutely…
The guy who helped me was absolutely amazing! He truly went above and beyond to help me!
January 18, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Brittany, thanks for leaving your review. We're glad to hear that Chris was able to help you find a policy to fit your needs, we'll be sure to share your review with him and the rest of our team. Thanks again and welcome to Verti! Did you know that you can earn rewards by referring your friends to Verti? Check out this link to learn more: https://refer.verti.com/
Representative were straight to the…
Representative were straight to the point , no bullying, no pressure very experienced with great knowledge in what he is dealing with on top was very honest in every step of the way , i strongly recommend them for i have a piece of mind now , thx u very much .
January 17, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Amro, thanks for your review. We're happy to know that you had a pleasant experience with Frank and Gina and we'll be sure to share your review with them and the rest of our team. Thanks again and welcome to Verti! If you’re interested in earning rewards for referring your friends to Verti, check out this link to learn more! https://refer.verti.com/
Great premium pricing and very quick…
Great premium pricing and very quick turnaround. Thanks!
January 16, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi John, thanks so much for leaving a review. We're glad to know that Matthew and Gina were quick, helpful, and able to get you a great price on your policy. We'll be sure to share your review with them and the rest of our team as well. Thanks again and welcome to Verti! Did you know that you can earn rewards by referring your friends to Verti? Check out this link to learn more: https://refer.verti.com/
Operators are really nice and helpful
January 15, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Justin, thanks so much for leaving a review. We're glad to know that you found Steven and Debra to be helpful and we'll be sure to share your review with them and the rest of team. Thanks again! If you’re interested in earning rewards for referring your friends to Verti, check out this link to learn more! https://refer.verti.com/
thank you for helping me and for the…
thank you for helping me and for the accident forgiveness
January 13, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Iris – thanks for taking the time to leave your feedback. We’re glad you had a good experience with Matthew and Vanessa. We’ll be sure to share your feed back with the team! Thanks again and welcome to Verti! If you’re interested in earning rewards for referring your friends to Verti, check out this link to learn more! https://refer.verti.com/
Amazing insurance company
I switched to verti from another insurance company and saved a lot through them. Also the person I spoke to was extremely nice and understanding as well as patient. I had many questions and she had no problem answering every one and making sure I understand everything completely.so far I love this insurance and will not be switching ! They are truly amazing!
January 13, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Annellyse, thank you for taking the time to leave a review. We're glad to know that you found Debra and Vanessa to be understanding and patient, and that they were able to answer all your questions as well. We'll be sure to share your review with them and the rest of our team. Thanks again and welcome to Verti! If you’re interested in earning rewards for referring your friends to Verti, check out this link to learn more! https://refer.verti.com/
and service very good health and good…
and service very good health and good service the only thing is no one picks up the phone at night time
January 11, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Jemeli, thank you for leaving a review! We're happy to know that Judley and Vanessa provided you with great service and we'll be sure to share your comments with them. Did you know that you can earn rewards by referring your friends to Verti? Check out this link to learn more: https://refer.verti.com/
Lowered my rate by 35 to 40 dollars!!!
January 11, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Lynne, thanks for your review. We're glad to know that we were able to help lower your rate and we'll be sure to share your review with Ben and April. Did you know that you can earn rewards by referring your friends to Verti? Check out this link to learn more: https://refer.verti.com/
Reply from Verti Insurance (USA)
Hi MJ, thanks for taking the time to leave a review. We're happy to know that your experience with us was professional, quick, and that we were able to get you a competitive rate as well. We'll be sure to share your comments with Frank and Vanessa. Thanks again! Did you know that you can earn rewards by referring your friends to Verti? Check out this link to learn more: https://refer.verti.com/
Be carefull
Overall good. Agent was friendly and considerate which was good. However rate promised locked in was not honored. Ended up paying 30 dollars more than quoted. Not good.
January 10, 2020
Unprompted review
Reply from Verti Insurance (USA)
Hi Rodney – thanks for taking the time to leave your feedback. We’re glad you had a good experience with Ben and April. We’ll share your feedback about the rate with the team!
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