Vertuleasecars Reviews 

Simon, Dylan and Carl were all extremely helpful in meeting our requests. Excellent team!

Simon is an asset to the company. Many thanks for organising everything so smoothly.

I have had a few lease vehicles from different companies but I can honestly say the service and after care received was professional, reliable and friendly and nothing is too much trouble. I would like to thank Simon Brown.

This review is long overdue.

My experience with Vertulease has always been positive. I am currently on my second lease and the whole process is simple, efficient and stress-free.

Most recently, Beth Findlay was my point of contact and was excellent throughout. My vehicle delivery was delayed due to the pandemic but I was provided with regular updates and my previous lease was extended until delivery could be made.

Great service from Beth and the rest of the team at Vertulease. Would recommend and will continue to use in the future.

Very good service and follow up from Simon

Excellent service provided from Simon and the team at vertu leasing from beginning to end and I would highly recommend. Simon was very helpful while choosing my car and kept me informed of any updates throughout. I will definitely be ordering from Simon and the team at vertu in the future.

I have just leased my new Renault Kadjar through Simon Brown and have been really impressed with the communication, Simon was flexible in agreeing a suitable delivery date and the process has been seamless. The lease price was competitive and I am
Really happy with my new car, wouldn’t hesitate to recommend Simon to anyone looking for a new lease car. He is friendly, approachable, honest and reliable. Great service.

Professional and well priced.

Good after sales too

Although I didn't lease a car through this company, they didn't have the model I wanted, I did receive very good advice and information in the pros and cons of leasing a car. The guy was called Andrew and I said that I would have used their services if they had car I wanted. Not a leaser but an admirer of honest unbiased advice.

Date of car delivery was kept, most importantly. The process was straight forward and easy to follow.

Great experience in organising a new leased car with Vertuleasecars. Andrew Tatters was fantastic in sorting everything out and providing me with helpful advice and quotations for comparison between vehicles. Would highly recommend them.

We purchased a new car through VertuLeaseCars. They were friendly and helped us through the process making it simple and hassle free. Looking forward to purchasing another car from them.

Having found a fantastic deal for the car we wanted via leasing.com. We made contact with Bristol Street Motors and was contacted by Vertu Lease representative Bethan (All part of the Vertu Motors Group). We were given a quotation which was by far and away the best deal we had found on a Renault Kadjar and what's even better was it was in stock with metallic paint included. After a slight hiccup (our fault) with the application process which was handled by Bethan very quickly & professionally we were able to place our order. All documents etc were prepared quickly and likewise we signed & returned promptly. After a brief wait we were contacted for the processing fee and offered a delivery slot for 3rd Sept; my wife had passed her driving test the week before so this was fantastic timing. However a few days later we were informed that the delivery could not be made as offered due to the car not yet being in the companies possession (it was stuck at the port and not yet cleared their PDI centre/dealership, an error on their system) We were then advised that the car was scheduled to arrive at the PDI centre on 9th September and they would try to expedite the vehicle quicker if they could, but certainly try to speed up the normal 3-5day turn around at the PDI centre. We contacted them on the 8th September as we had no further update, we were informed the vehicle was now in their possession and that earliest delivery was likely to be 14th/15th September. We were eventually offered an earlier delivery date of 11th September which was great & we eagerly anticipated the delivery of the car. The delivery company (LVT) called on the 10th to arrange an ETA for the following morning. This is where some issues began. The car was delivered by driver delivery meaning somebody had to drive the car from Bradford to South Wales (250miles) we were not informed of the method of delivery as given a choice we would not have used driver delivery. The car (from the delivery company paperwork was collected from Renault Bradford on the evening of the 10th Sept & based on the drivers comments that he had travelled from Liverpool that morning (11th) must have made part of the journey to us on the 10th and the remainder on the morning of the 11th. The car arrived & the driver was wearing a face covering and maintained social distancing (however it appears he did not conform to the rest of the delivery companies COVID policy) as the car was meant to be wiped down (all touch points etc) in view of the customer, if wasn't done in from of me & no evidence that is was done not in view either) The car arrived with numerous sticker marks & even half a sticker left on the car from the final delivery inspection seals, there was a scratch to the skid plate of the bumper and some additional marks to the bumper, I ensured the delivery driver noted this down & took pictures myself. I tried to call the contacts I had been dealing with at Vertu lease whilst the driver was still present but could get through and had to leave a message. The car also absolutely stank of cigarette smoke. The car should have been delivered in the same condition you would expect to collect a brand new car from the dealership, not like it arrived. Upon contact with Dylan at Vertu lease (who has been very polite and professional in his communication). There was some discussion their end between Vertu lease & the delivery company LVT. I was assured that the driver who the company confirmed was smoker, would not have smoked in the car and definitely only smoke outside the car on his breaks etc. The first offer to rectify the issues highlighted was to arrange for a valet (which would not remedy the damage issues) at a dealership local to me as no Vertu group dealership nearby. Upon highlighting that this was not an acceptable solution as it wouldn't rectify the damage Dylan returned with the offer to take the car to a local dealership to obtain an estimate for the remedial repairs/valet etc & that upon receipt of the estimate Vertu would arrange payment for the work. This is on the face of it is an acceptable solution (if the estimate is accepted by the company & processed in a timely manner). However what is disappointing is that I had to call my local Renault dealer & arrange for the car to be looked at by their approved repairs company, I really feel that this part of the process should have been done by Vertu, that way they can liaise with the dealership directly & then also pay them directly rather than leaving us (the customer) to spend time trying to sort out the issues that the car should never have come with. We are now nearly a week post delivery & I feel like Vertu should have been more proactive in addressing this & sorting it out. Ultimately this shouldn't have happened in the first place & there should be better quality control in place.

My story starts end of January when I ordered a Volvo XC90 through Vertu Lease Cars delivery was expected mid march unfortunately due to the covid situation at this time I had to cancel my order Vertu Car Leasing were very understanding and reimbursed my processing fee immediately. Fast forward 6 months I have just taken delivery of a Mercedes GLC through Vertu Lease Cars and could not be happier. The guy I dealt with Andrew was very professional and dedicated in getting me the best deal possible.
Definitely recommend to family and friends.

Just taken delivery of our new vw arteon after excellent service from start to finish by simon brown in gateshead . From offering us several different options for lease to us changing spec at the last minute , nothing fazed him . Excellent top notch service, thank you simon . You are a pleasure to deal with .

Beth was my point of contract throughout. Beth explained the process very clearly and would always return calls and reply to emails very promptly and she was a pleasure to deal with.

The pandemic did delay my delivery but not having a car during lock down wasn't a problem.

Thanks Beth, your help along the way was very much appreciated!

Great service though out the process highly recommended

The service as a whole was very good, I experienced some delays due to the virus however this was to be expected. The reason it’s not a five star review is I didn’t always get through on the phone to my contact.

New Seat Leon was meant to be delivered on April 1st but due to lockdown was delayed, updates were regular and delivery was finally on July 1st, phonecall from delivery driver on the morning of delivery, all went very smoothly and was pleased with the overall service ⭐⭐⭐⭐⭐

Ordered an Audi A1 in January for March delivery, unfortunately lock down delayed the delivery until June, was given weekly updates on progress of vehicle all the way up to delivery date when it was delivered to my home, driver called me on the morning and he was right on time. Handover was very smooth and professional, car was immaculate great experience.