Vertuleasecars Reviews 

Ordered a car in January, process was extremely smooth, no problems at all. Car was due for delivery in March but due to the pandemic that wasn't possible, was kept in the loop all the way through lockdown and as we approached the reopening of services I got constant updates. As we couldn't really go anywhere, they allowed me to delay delivery until mid-July and I took the car 2 weeks ago, delivered on time and not a single issue.

As per Karen’s response to my message below, I am still yet to hear from Vertu Lease Cars. This is obviously not a “matter of priority” to Vertu Lease Cars given it’s been 2 weeks since Karen stated someone would be in touch. This is obviously a standard response so other potential customers believe something is being done. Well it hasn’t and the matter remains outstanding.

I read the reviews on this company and went ahead with an order, the guy that called me has a terrible review on here , but I have found him both honest and straight forward. Unfortunately communication internally gives the impression that their customer care is ??(let's say it's not good otherwise it would not get printed)
I had a car due for delivery Friday but due to a flat battery was told it would not be delivered , I was emailed re the non delivery on the day of delivery.
Apparently the car needed a new battery.
Not a big job. Just one up from a new wiper blade.
It is now wednesday evening
I have rang 3 or 4 times a day to ask if the battery has been replaced and when it will be delivered. As yet I have drawn a blank due to a PDI centre that either communicates by a pidgeon or they just dont give a ?( guess what word I could not use) about customer satisfaction or care.
I did ask earlier in the day for a manager who I could email
To explain my frustration ,funny enough I did not get an email or a call.

I will add to this review when it comes to a reasonable conclusion, but I wont hold my breath.
I have emailed the manager and also the CEO of Vertu Motors they have had good press recently re profits and the CEO is big on "our commitment to customer satisfaction" according to his latest update. It obviously has not filtered down,
Add on to my review.
Re the Chairmans statement,
I managed to get in touch with the chairman and he helped with my problem. It is great to see that from the top they are willing to go that bit extra

Just had our Nissan Qashqai delivered today . I just want to thank Beth Findlay for all her help from my first query about leasing a car from vertu to it being delivered nothing was a problem to Beth and she always responded straight away to any emails I sent to her . Beth is an absolute credit to vertu thank you Beth you have been a star !!!!

I could not recommend a better company or a better member of staff, Beth Findlay at Vertu, Gateshead. This was my very first experience at leasing a car (I have always bought one) so I was naturally apprehensive but from my initial enquiry I felt listened to and valued as a customer. Communication was daily via a personal phone call or an email to keep me up to date on the progress of my car. No question or query was too big or too small and everything was dealt with in a friendly but professional manner. I now have a brand new Honda sat on my drive and I couldn't be more appreciative of Beth at Vertu leasing for ensuring I got the car I wanted within a very quick time-scale (she knew I had just sold my car so was therefore car less!) This has all been done in very uncertain times and following strict PPE procedures. I know the NHS have all got the recognition they deserve during these times but everyone plays their part in one way or another. Thanks to Beth at Vertu Leasing I will now be able to drive to school to teach children of key workers tomorrow in my new Honda instead of a taxi!

I contacted Vertu Motors or Vertu Lease Cars as they insisted on calling themselves. They insisted they were not part of Vertu Motors despite both people I dealt with having @vertumotors.com email addresses.
The car was quoted as £415 a month over 36 months. I was told by their rep I must apply today as there were only a few cars left. I filled out their forms which wanted a great deal more detail than any other lease car I've ordered. Then applied.
I heard nothing from them for around 24 hours. At which time they contacted me and told me that the price had risen by £22 a month which is nearly £800 over the lease lifetime.
I complained as to why they didn't submit my application the day before when it was cheaper. I got no sense from their rep so I spoke to the sales manager who apologized profusely and told me he would do his best to set things right and would be back in touch.
Two weeks on the sales manager has not contacted me. So I lost interest in these cowboys and got the lease through a different company who worked out cheaper and were a hell of a lot easier to deal with.

Simon was so helpful, very patient as well.
Great service

I ordered a new Nissan Qashqai on a Monday and by week Friday I had received it. A perfect transaction. I dealt with Andrew and Victoria and they were friendly and helpful and quick to reply and answered all my questions fully. 10/10

Very professional, Beth got the ball rolling and everything went
according to plan, nice early delivery, and every email I've sent has always had quick responses from everyone
Maureen Anderson

Very happy with the service which I received from Beth Findlay who was very helpful and professional in helping myself and Wife pick our new car.

Avoid at all cost!! Terrible customer service! They don’t return calls, emails get ignored.

They were supposed to deliver my car 22nd October, I got a call from the guy delivering and all was going well, at 3pm I got a call from VW Nottingham, saying my car couldn’t be collected and delivered to me as they had sent a driver and not a low loader, apparently they can only deliver electric cars on a low loader. So after my wasted days holiday they arranged to deliver it on 26th October, which they did, but it was driven to me, not delivered on a low loader, NOBODY LIKES TO BE LIED TO!! I’ve emailed them, got an automated response saying my email would be answered in 72 hours, that was 2 weeks ago!!! Still no answer. I’ve phoned and left messages, they never return the call.

Oh and the mats supplied with the car don’t fit.

AVOID AT ALL COST, IMPOSSIBLE TO RECOMMEND

Ordered a new Merc E class salon all was agreed and contract signed.
5 wks later I get a call from them telling me they can not supply the car I ordered at the agreed price.
They offer me an estate version of my original order at approx £2000 more in cost over the 2 yr contact period
Diabolical service.
I have forwarded all documentation re your response below and await your reply !!!

I have now had my car from Vertu for just over a week and I am in love! I was not directly involved in the initial stages but subsequent contact and requests have been completed fast and efficiently and the car is - or was immaculate - it could now do with a clean!!

I would use Vertu in future for sure and would be happy to recommend!

My old car broke down so needed a new one asap. Found great deal for a car in stock and made an enquiry with Vertu and within 18 days a new car was on my driveway. If they'll have some good deals in 3 years I'll deffinitly use them again.

Great deal on the car but a sticky start and a happy ending! I had asked for a specific date to get the car for my wife’s bday and it was agreed it would be here in time. Six days before I got a call saying it would be late. I was gutted. I called Simon very upset and told him how important it was to me to get the car on time. He said there was a very slim chance he could do anything to change it BUT hey presto.... the man pulled it off and the car arrived on my wife’s bday. Amazing result 😀

If I could leave zero stars I would.
Appalling customer service, they do not even have the decency to return calls or respond to emails. I arranged to lease a car through this company and it was agreed that the car would not be registered before the end of April. I would then pay the deposit and accept delivery at the end of April, and continue my monthly payments from there. I have several emails confirming this would be the case. I pay the deposit at the end of April and the car gets delivered - no issues with that. Fast forward a month and I get a letter from Seat Financial services saying I've missed a payment. Long story short, the car was registered on the 31st March and so the deposit should have been paid then and monthly payments after that - not what was agreed and nowhere on any of my paperwork does it have March as the registration date otherwise I would not have agreed to it. I have tried to contact them several time with no response. Disgraceful company and disgraceful customer service. I wish I had read the reviews first before using this company, as they seem to have a major customer care issue.

I would give 0 stars if I could. Absolutely appalling leasing company & service!

I went for a deal that was for STOCK cars to be delivered in March 19. I asked if the car can be delivered mid March Ronnie Fisher who I dealt with, said yes, that is possible. I completed and signed the proposal / order form on 22nd February and was told by Ronnie on the same day that finance has been approved. On the same day, Victoria Bell confirms in an email that the order has been placed with the supplying dealership and that she’ll provide delivery timescale within 2 days – All good so far!

Fast forward few days, I get an email from Victoria confirming that the vehicle has been ordered with the dealership and is expected to arrive in April - not ideal as I wanted delivery by mid March so I got on to the phone and spoke to Paul Richardson who assured me that these are stock cars and will be delivered in March and that he will speak to Victoria and come back within 24 hours. 24 hours later no contact from Vertu Lease Cars.

So, I ring Victoria, and got a standard response (not for the first time) that I have chased the dealer so expect a response today and will call back with an update, but they never do!

Another few days go by and no call or email (not that I expected but I decided to give them few days anyways) so I rang them on 7th March and was now told that there was a mix up with the dealership and that the car I wanted is no longer available, and it wasn’t their fault, REALLY?? If I hadn't persisted in chasing them I very much doubt I'd have been notified that my order wasn’t going to be fulfilled.

This now means that I have unnecessary credit check on my file which may affect any future finance applications and that I’ll be without a car for number of weeks which is completely unacceptable thanks to them and they do not care. The way they conduct business is an absolute disgrace and I cannot believe they find this an acceptable way to deal with customers. As I have an order confirmation for my vehicle that was signed I will be reporting the company to BVRLA & FCA as the way it has been dealt with was anything but satisfactory.

everything went quickly and smoothly, the staff were helpful and efficient answering our queries fast.

Very helpful and quick response. My second lease car with them.

Great company to work with quick and efficient. Tow bar was missing but came back and fitted quickly.