Vertuleasecars Reviews 

I was so impressed with the service from the outset , was very plain sailing from the sales guy Andrew Tatters to the Sales Co-Ordinator Victoria Bell, it was the smoothest process I've ever experienced in arranging a lease car. My only disappointment really was the quality of the valet, arrived with delivery stickers still on the windows and clearly had just had a wipe over rather than a proper valet, so that was a disappointment really when you're expecting a sparkly new car, also NO MATS!! I'd have thought mats would be included. The delivery driver Alan was fab too so had the car had a decent valet and some mats this would definitely have been a 5 star review.

Very good customer service through out all stages of the lease process, wouldn't hesitate to use again

Fantastic professional service. Very helpful staff.

Good sales team

Easy, pain free!

Vehicle arrived damaged and the response was 'book it in to a Renault garage and they will fix it for you'. Inconvenient and not something I wanted to have the hassle doing with a supposed brand new car. Surely it's not too much to expect that it arrives with no marks on it with only 50 miles on the clock?
I have now had my vehicle just short of 5 weeks and have still not paid my initial deposit (first payment). I was told I would pay this on the date of delivery. Better in my bank than yours you could argue; but aren't you losing out?

A smooth, efficient, friendly and helpful team and transaction...

Andrew Tatters lovely polite sales rep, arranged documents and contract quickly. After sales absolutely appalling, car was filthy inside and out when delivered, sweet wrappers down the side of the seat, wrong car seat delivered for my infant, they had sent one iPad holder instead of 2, this was also the wrong side and no fittings to fasten it on to the back of the head rest, the pet blanket looked like it had been stored in saw dust with all dust grained into the creases. The guy turned up at 7am in the morning, 2 hours before the earliest time they are allowed to drop off, I was in my dressing gown. Had to run the deliver guy to the bus stop as he hadn’t brought the right shoes for the snow who may I add stank of smoke and had put 152 miles on the clock before I had even sat in it. Just to paint the picture it was beginning of March when everywhere was covered in snow we live in Leeds, not the outer
Heberdees.
After sales lady Louise sorted the car seat. Sent flowers and chocolates to say sorry.
We then discovered about the iPad stuff been wrong, she explained that the parts guy was ooorly and his appetite has got it wrong, hey sent out another, but still not the second correct one. I have chased and spoken to her and the original sales advisor Andy who have both escalated this to management, I have also sent emails and have heard absolutely nothing back. I have spoken to Andy again this morning who failed to mention that after our conversation he was going on his holidays, this was passed to his manager again who is still yet to reply, this was over a week ago.
Feel forgotten about, under appreciated and this has not been the slick, professional, enjoyable experience I had invisaged.
We still wait to hear back......

What an absolute pleasure it was leasing from Vertu, from Order to delivery of car, any questions asked were immediately answered, any concerns of mine were dealt with professionally, in regards to anything.
Very polite and professional would recommend to anyone.

I would recommend anyone to the guys at VERTU.

They kept me informed and up to date on any developments there was, even when there was a delay with production of my vehicle.

My thanks go to Paul and Jeff especially.

Used for the second time.
Best price, good communication, wide selection of vehicles
Free delivery and pick up.
One years free breakdown and recovery service.
Road tax included in monthly payment

I am very happy with my new Seat Arona and thanks to Simon's help and experience made the process very eady. I will be very pleased to recommend Vertu leasing to anyone.

I checked the reviews online, before contacting this compnay and most had good things to say about Vertu.
They contacted me after I made and inquirie and were very prompt in getting back to me, to let me know that I have been approved. I was told that my rep Simon would be with me all the way, as this was my first car. As soon as my documents were handed over and I signed, i was told that the car could take 2-3 weeks max as I needed the vehicle quickly. 2-3 weeks turned in to a month and then almost two. No one contacted me, even though I contacted Simon at vertu numerous times and then the manufacturer to see if they, could get my rep to contact me so I could cancel as I the waiting time was way out of what was promised. NO ONE CALLED ME BACK OR EMAILED ! I then received a call from Victoria in there admin department, who I was told would be calling me when I signed the documents almost 2 months ago. That my car is ready ! I told Victoria that I cancelled this as no one could be asked to get back to me and I now have another car that I had to sort out. Magical Simon then calls me to say that he hasn't had any emails from and that the car is now there and do i want to take a on another vehicle. Well know I do not! He then said he's going to investigate and call me back. Pop up Simon comes back and said that Victoria and him have looked and scoured and have no records of me cancelling. So as I haven't cancelled till now they will be charging me £500 pounds as they have incurred more cost so I need to understand from their point of view! But if I have any evidence please forward it so we can see if there is something else we can do.

Vertu Seat manager at Derby was quite rude when we enquired about the time scales of our Seat Cupra, he could not find our contract, then asked why we were bothering him as this was not his job, he said he would find out and get one of his colleagues to contact us, but that never happened. Eventually we were then contacted by Fitz who restored some faith.

Great car really happy. Slight delay on arriving is only criticism.

Friendly, quick & efficent. But very little communication about in the few days before the car arrived so was a little unsure when the car was arriving

Zero reservations. Happy with the vehicle and the service. If I was to really dig deep and pick at something it would be the 'cooling off period'. Two week cooling off period but you can't get the vehicle until said period has lapsed. How can you make your final decision without the vehicle being in your possession? Appreciate there are so many reasons for this but as above, this is me properly hunting for something even remotely negative.

Best deal, great service. Contract is with the manufacturer, so just what you want from an intermidiary. No document fees either.

Excellent company to do business with. Everyone could not be more helpful ,have taken a lease on two cars through the company in question.

After the smooth experience of leasing a Seat Ateca for the wife I came straight to Vertu when I wanted to upgrade my car.
Ronnie Fisher was knowledgeable regarding a new car that had not been released by the manufacture. He was able to find a better monthly rate than other lease companies.
I was kept updated with what was happening. This lease when through a different garage to the first but the customer service was no different. Martin Fitzalbert of Seat Derby was polite, always available to answer questions and dealt with the personalised number paperwork for me.
The wife and I are 2 satisfied customers.