Veterans First Mortgage Reviews 2,451

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, attentiveness, and extensive knowledge. Many appreciate the personalized approach, feeling valued as individuals rather than just a number. The communication is frequently described as excellent, with staff keeping clients well-informed and responding quickly to inquiries. However, some people were dissatisfied with the communication, mentioning unreturned calls and emails, and feeling that some agents were not knowledgeable or professional. A few other people also felt that certain agents were less helpful or did not fully address their concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism, knowledge, and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight excellent... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers appreciate the consistent communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Denitra Cosby has been an absolute pleasure. She consistently makes me feel like a person—not just a number—which is something that really sets her apart in this industry. I trust her com... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Heather Lewis was a rockstar

Heather Lewis was a rockstar! She was professional yet offered personal and friendly service. This is a second mortgage experience with Veterans First and yet the best and easiest experience to date! Heather deserves extra stars for handling my account!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Katlynn has been an absolute blast to…

Katlynn has been an absolute blast to work with through out this buying process!!! Her effective communication was on point with both myself and my realtor making this a quick and easy process! I look forward to working with her and her team again in the near future

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Jeanette Schultz is the absolute best

Jeanette Schultz is the absolute best! Our file was messy. She was patient, and stayed on top of it! I truly cannot thank her and Veteran’s First for a great job! We closed this morning and are elated! Thank you, Jeanette and Tara! You are appreciated way more than you know!!!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Jolene. Best agent I have ever worked with.

Working with Jolene has been a pleasure, she had the ability to calm me down when necessary. She always gave me straight answers and not just something I wanted to hear. She contacted me whenever an issue came up and helped me thru it. I can't say enough about this person, consider this is the second time I have used her to close on a home. We just love her.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Patrick Vidal

My agent (Patrick Vidal) was wonderful. The communication was great and he kept me updated every step of the way, especially when problems arose on the seller’s side. Also, he always made himself available ASAP and walked me through all of the paperwork. I would recommend him to my friends and family without hesitation because it is clear that he really cares.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Danielle at Veterans First, and she made my entire experience smooth, efficient, and stress-free. From start to finish, Danielle demonstrated exceptional professionalism, clear communication, and a genuine commitment to helping veterans. She was knowledgeable, patient, and always available to answer my questions or provide guidance when needed. Her dedication and attention to detail ensured that everything was handled promptly and correctly. I truly appreciate her support and highly recommend Danielle to any fellow veteran seeking outstanding service.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Veterans First Mortgage, and I especially want to recognize Danielle Harmon, my loan officer. From start to finish, Danielle was absolutely amazing—professional, knowledgeable, and incredibly helpful throughout the entire mortgage process. She made what could have been a stressful experience feel seamless and straightforward. Her clear communication, prompt follow-ups, and genuine care made all the difference. I truly felt supported every step of the way. Thank you, Danielle and Veterans First, for making my home-buying journey smooth and successful!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

The best

Absolutely incredible experience with my mortgage lender! (Adam Freedman) From start to finish, the process was smooth, professional, and beyond my expectations. I was amazed to be able to close with zero down. Not only that, but I was actually written a check at closing! It felt surreal to walk away with keys and cash in hand. The team was knowledgeable, responsive, and truly worked in my best interest every step of the way. If you're looking for a lender who goes above and beyond, this is the one. I couldn't be happier! Thank you guys!!

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Ellen ONeill

We worked with Ellen ONeill and it was one of the best experiences we've had financing our homes. She was knowledgeable of each aspect of the various products offered and problem-solved any issues that arose. Her communication and availability was top-notch and immediate. I would recommend her to anyone looking for home financing! She will always be my go-to financing professional!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

My husband and I worked with Kaitlynn

My husband and I worked with Kaitlynn, and she was wonderful! She would call to check in, explain anything that didn't make sense to us (first-time home buyers), and make everything so easy for us. She was honestly such a joy to work with, and I would recommend anyone to her, especially if you are a first-time home buyer with many questions and anxiety about the process!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

I worked with Kaitlynn Mattinson

I worked with Kaitlynn Mattinson. She was great. This was our first home and she walked us through all the steps. She would also check in and make sure everything was going smoothly. Any questions we had she would answer it quickly.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Obtaining my first home

I recently worked with Ben Gregory and I could not be happier with the experience!! From the very beginning, Ben was professional, knowledgeable, and incredibly super responsive. He took the time to explain the process. What really set Ben apart was his commitment to making the process as smooth and stress-free as possible. He was always available to answer any questions, provided clear guidance at every step, and worked diligently to ensure everything was completed efficiently. His expertise and dedication gave me confidence in my decision. Ben truly cares about his clients and goes above and beyond. Thank you so much Ben for making my experience as a first time home buyer an awesome experience! I am very please with my new home.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great time working with…

I had a great time working with Danitria. She knew what she was doing, very well educated and very patient with me as well. She kept the stress off of me and I didn’t have to bring anything to closing! I will be working with Danitria in the future

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Sal was a great representative for…

Sal was a great representative for Veterans first mortgage great job he was on top of everything he kept me informed and was very professional I highly recommend asking for Sal when you do business with this company 5 star job

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Kept informed on a painless process

Tyler and Brighton were great to work with everything went smooth and I was kept informed every step of the process. Veterans First was very easy to work with and .are the process painless.

April 23, 2025
Unprompted review

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