Veterans First Mortgage Reviews 2,453

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, attentiveness, and extensive knowledge. Many appreciate the personalized approach, feeling valued as individuals rather than just a number. The communication is frequently described as excellent, with staff keeping clients well-informed and responding quickly to inquiries. However, some people were dissatisfied with the communication, mentioning unreturned calls and emails, and feeling that some agents were not knowledgeable or professional. A few other people also felt that certain agents were less helpful or did not fully address their concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism, knowledge, and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight excellent... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers appreciate the consistent communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Denitra Cosby has been an absolute pleasure. She consistently makes me feel like a person—not just a number—which is something that really sets her apart in this industry. I trust her com... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sal was a great representative for…

Sal was a great representative for Veterans first mortgage great job he was on top of everything he kept me informed and was very professional I highly recommend asking for Sal when you do business with this company 5 star job

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Kept informed on a painless process

Tyler and Brighton were great to work with everything went smooth and I was kept informed every step of the process. Veterans First was very easy to work with and .are the process painless.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Cameron Harrison our Loan Officer…

Cameron Harrison our Loan Officer helped us with our new home and I couldn’t be more grateful for her! She was super knowledgeable about the loan programs and helped us with our financing and we had a smooth closing and the fees were below what another bank offered. If you are looking for a loan officer who cares call Cameron for your next loan.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Matt Kenning is the best

Matt Kenning is the best. Every step of the process was carefully explained and went exactly as Matt said it would. Thank you Veterans First Mortgage and Matt Kenning for an extremely positive experience.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

I was told by Patrick Vidal during my…

I was told by Patrick Vidal during my pre-approval that I had nothing to worry about. Well we closed in 21 days and I was never given a reason to worry. Patrick is professionals professional and is in a class of his own with what he does. The process went so smooth that I’m still waiting for Ashton Kusher to tell me that I’m being punked and we really haven’t closed. I’d recommend Patrick to anyone. Awesome simply awesome!!!

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and a Smooth Refinance Process!

My spouse and I recently worked with Lee Camblin to refinance our mortgage, and we couldn’t be happier with the experience! From the very beginning, Lee was professional, knowledgeable, and incredibly responsive. He took the time to explain all our options and helped us secure a lower interest rate and a more manageable monthly payment.

What truly set Lee apart was his commitment to making the process as smooth and stress-free as possible. He was always available to answer our questions, provided clear guidance at every step, and worked diligently to ensure everything was completed efficiently. His expertise and dedication gave us confidence in our decision, and we’re so grateful for his support.

If you’re looking for a loan officer who genuinely cares about their clients and goes above and beyond, we highly recommend Lee Camblin. Thank you, Lee, for making our refinance such a great experience!

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Denitra Cosby made the process nice and…

Denitra Cosby made the process nice and easy. Most of the time I reached out to her she responded right away, other times she wouldn’t respond within an hour. When we interacted she was patient and didn’t hurry, I never felt rushed. She knows the ins and outs of VA financing very well.

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

Eric Prosienski is the epitome of professionalism.

Eric Prosienski is the epitome of professionalism. We met years before I even knew I was interested in purchasing my own home. He was helping a mutual friend, a Veteran, to purchase a home and promised to keep in touch with me, and he did. His routine call came when I happened to need it most, and resulted in my first home purchase in many years. He made my unusual circumstance a positive one, and the cumbersome home-buying process palatable. I highly recommend Veterans Home Mortgage.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Veterans First is Great

Mrs. Denitra Cosby was very helpful every step of the way with the purchase of our home. She is very professional and polite. She always returned my calls and texts. If she felt that it was a long period of time that she returned my calls or texts, she always apologized. I would highly recommend Veterans First and Mrs. Cosby to anyone I know. Thank you so much

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Lee was very professional and easy to work with. He was always available to answer questions and to provide guidance. He made sure problems were addressed before they became issues.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Absolute Pleasure

I've dealt with with many individuals in the mortgage industry and I can honestly say due to my personal experience it has been an absolute pleasure.

The professionalism that Ryan P. has displayed was impeccable. His understanding of the client needs and attention to detail makes the process so smooth and easy.

I'm definitely will be working with Ryan for years to come.

Thanks again Ryan, I really do appreciate your dedication!!!

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Mr. Cambin

Mr. Lee Cambin was an awesome representative. He made me aware of every step needed to redo my loan. He reached out to have me complete paperwork in a timely manner.

March 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look