Veterans First Mortgage Reviews 2,453

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, attentiveness, and extensive knowledge. Many appreciate the personalized approach, feeling valued as individuals rather than just a number. The communication is frequently described as excellent, with staff keeping clients well-informed and responding quickly to inquiries. However, some people were dissatisfied with the communication, mentioning unreturned calls and emails, and feeling that some agents were not knowledgeable or professional. A few other people also felt that certain agents were less helpful or did not fully address their concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism, knowledge, and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight excellent... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers appreciate the consistent communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Denitra Cosby has been an absolute pleasure. She consistently makes me feel like a person—not just a number—which is something that really sets her apart in this industry. I trust her com... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Meeting Mr.Lee Camblin for my first…

Meeting Mr.Lee Camblin for my first time speaking with him was like I was talking to a family member as we talked and talked
Mr, Lee Camblin made me feel as if I was a member of his family. I thank God for the advice and time Mr. Camblon spent with me. Mr. Lee Camblin wasn’t concerned of my wants but, my needs. Thank you Mr. Lee Camblin for all the help you have given to me and o hope and pray that some will read this and will know the great man that you are and they should me proud to have him along the way. Thank you Mr. Lee Camblin for every thing may God continue to bless you and keep you many more years to help people like us.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Savi Paul and his team made the home…

Savi Paul and his team made the home buying process flawless and efficient. From start to finish, I experienced proactive communication and attention to detail to avoid any surprises. He was able to get me the best deal possible, and I couldn’t be happier. I also appreciated his post-closing follow up. This was truly the best lending experience and this was my third home purchase. 100% recommend Savi and Veterans First!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and uncomplicated experience

Smooth and uncomplicated experience! From start to finish, Kory handled every issue, communicated frequently, and was easy to get ahold of...meaning he returned calls immediately. I have never had an easier loan process.
I highly recommend Kory Dodd of Veterans 1st! He understands the process and makes your life simpler.
5 STARS!!!

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Tyler Worrell was great!

We had a great experience with working with tyler to get our loan for our first house! He was always reachable and great about answering all of our questions. i highly recommend Veterans First Mortgage and Tyler as the loan officer.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Janelle is AMAZING

Janelle is AMAZING! She helped us buy our first home through Veteran’s First. She made it so easy and relaxing we contacted her again for our second home with Veteran’s First. She’s very knowledgeable about the overall process. She gave us ideas on how to deal with our substandard realtor and demanding buyers. If we ever make another move out of I know any Veterans looking to buy, I will definitely send them to Janelle. Thank you Janelle for all of your hard work.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Veterans First Mortgage

Had my closing and now the funding portion. Everything went great and Valerie checked in several times to answer any questions and offered any help she could. If these guys can get me a mortgage they can help almost anyone. Valerie went above and beyond. Thank you all so much.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Michael Go did an unbelievable job for…

Michael Go did an unbelievable job for me. He continued to call me and update me with any documents that were needed. He assisted me in writing letters to explain different situations. I can't thank him enough for the awesome job you did with my loan.

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service amd company

From start to finish, this bank has either made false promises or straight out lies. From not providing the rate after requesting it for over a month to being told, just sign that rate, I will get it lowered, which obiviously did not happen. Stating that they put in a rush request for the appraisal, guaranteeing it would be back by one day, I called everyday for over a week to try to get information on the appraisal to be told they must be doing a drive by appraisal, not to worry about it, then the night before the alleged promised deadline, the appraiser calls and says that his office just received the order and it would take another week, which actually took two more weeks. Then the representative said that it had already been conditionally cleared, as soon as the appraisal comes back, we could close then next day. Inaccurate information again, four weeks later with more hoops to jump through. Then the title company they contracted with started with inaccurate information, refusing to release the funds as required, lying about releasing the funds and overnighting checks. As of today, the house was closed on three weeks and one day ago, the title company still has not issued the checks from the equity to pay off credit cards and auto loans. From start to finish, this company is nothing but a bunch of liars and finger pointers. Calling the bank represtative almost daily with no return calls, for prolonged periods of time. For a compay who indicates they care about veterans, they have demonstrated to this veteran that they do not. I recommend staying away from this company.

February 7, 2025
Unprompted review
Veterans First Mortgage logo

Reply from Veterans First Mortgage

Dear Craig, Thank you for taking the time to provide your feedback. We are committed to providing our clients with exceptional service. If you feel you did not receive that level of treatment, we would like to understand why. We will also begin an internal review of this issue. As soon as we have more information, we will contact you directly to address these concerns. Sincerely, Veterans First Mortgage

Rated 5 out of 5 stars

Excellent experience on a complex refi!

Kory Dodd was my loan originator, and did such an excellent job helping me navigate a very complex refi on my house. He was forthcoming with new developments of the process and always went out if his way to keep me apprised of what was going on, every step of the way.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Shauna was my loan officer and she was…

Shauna was my loan officer and she was the absolute best. Best experience and didn’t doubt Wintrust at all. Shauna was very patient and helpful. Her communication was the best and I couldn’t have been more content with the outcome.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Going through this process has been…

Going through this process has been stressful until I spoke to desiree! She explained everything thoroughly made sure that I understand, and made sure that I was confident in the decision that I was making. I probably wouldn’t have went through this process. Had it not been for her reassuring me and making me comfortable. We definitely need more people like Desiree when it comes to this process keep up the great work and I really appreciate all you’ve done.

January 17, 2025
Unprompted review

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