Veterans First Mortgage Reviews 2,451

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, attentiveness, and extensive knowledge. Many appreciate the personalized approach, feeling valued as individuals rather than just a number. The communication is frequently described as excellent, with staff keeping clients well-informed and responding quickly to inquiries. However, some people were dissatisfied with the communication, mentioning unreturned calls and emails, and feeling that some agents were not knowledgeable or professional. A few other people also felt that certain agents were less helpful or did not fully address their concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism, knowledge, and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight excellent... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers appreciate the consistent communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Denitra Cosby has been an absolute pleasure. She consistently makes me feel like a person—not just a number—which is something that really sets her apart in this industry. I trust her com... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Heather Lewis was excellent to work…

Heather Lewis was excellent to work with! She made the process seamless by keeping us updated and answering our questions even via text! The most impressive part was when she had to be out of the office, we were overwhelmed with updates by her manager and colleagues. She made sure that we were never left without communication about the progress of our loan. We would definitely recommend Veterans First specifically Heather for any home buying needs.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Finally made it!!

My loan officer, Dina N. Hands down. She calmed my nerves and guided me through every step of the way, with alexpertise above and beyond the job. She made me feel more like a friend than a client. Truly great experience!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Start to Finish

I had previously used USAA for a home loan, but this time we went with Veterans First—and the difference was night and day. If I had to choose again, I would absolutely go with Veterans First. They were with us every step of the way, extremely knowledgeable, and made the entire process feel smooth and manageable. In contrast, my experience with USAA was very disappointing—it felt like I was doing their job for them at times, and the overall process was frustrating.

A huge thank you to Heather Lewis, who made my part of the process easy and seamless. She was nothing short of amazing—responsive, helpful, and truly invested in making sure everything went smoothly. Because of her and the Veterans First team, this experience was a completely positive one.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Veteran

I have worked with Lee Camblin on refinancing my home twice and each time he and the Veterans First Mortgage team have delivered stellar service.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Lee Camblin

Last year we have been doing refinancing our house mortgage and we can't thank enough to Lee Camblin. He did very professional and accurate job for our new mortgage. He was always there for us when we need help. We are truly appreciated for his work and be happy to do business with him again. Thank you Lee very much.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I recently worked with my home loan…

I recently worked with my home loan officer Conner Bushnell to refinance my home, and the experience was exceptional from start to finish. He made what can often be a complicated process feel straightforward and stress-free.

From the beginning, he took the time to explain my refinancing options in detail, including interest rates, loan terms, and potential savings. I appreciated how transparent and honest he was, ensuring I understood both the benefits and any considerations before moving forward.

Communication was excellent throughout the entire process. Conner Bushnell was always responsive, kept me updated at every stage, and made sure everything stayed on schedule. His attention to detail and proactive approach helped avoid delays and ensured a smooth closing.

What impressed me most was his dedication to securing the best possible outcome for me. Thanks to his expertise, I was able to improve my overall financial situation.

I highly recommend Conner Bushnell to anyone considering refinancing. His professionalism, knowledge, and commitment to his clients truly set him apart.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Lee Camblin

Lee Camblin! I want to share my feedback regarding Lee Camblin at Veterans First Mortgage.

Lee was absolutely outstanding throughout our experience. My husband and I truly felt valued as individuals—not just numbers—which made a meaningful difference to us.

His communication was excellent from start to finish. He ensured the process was smooth, was always prompt in responding, and took the time to clearly explain our new interest rate and any changes in a way that was easy to understand.

Lee demonstrated a high level of professionalism and consistently provided quality, complete answers to all of our questions. We especially appreciated the trust he built with us through his reliability and consistent follow-up.

Overall, Lee made what can often be a stressful process feel seamless and reassuring. We are very grateful for his support and would highly recommend him to others. We give Lee Camblin 10's!

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Veterans First Team

Mike Sanders, along with the Veterans First team including Danielle Gonzales combined to make the refinance experience go as smooth, and concisely as possible. Transactions were made and delivered in a timely manner, with all the necessary paperwork required. All my questions were answered to provide a positive, confident outcome.. Working with Veterans First has been a really great help for me overall!! Thank you all!! Patrick

March 16, 2026
Unprompted review
Rated 4 out of 5 stars

Craig Petit has been helpful

Craig Petit has been helpful, supportive, and encouraging throughout this process. However all of the documents that I have to sign on line has been overwheleming and discouraging, especially when I don't have the documents and I explain that. But the office that sends the documents don't care about that and don't bother to communicate with the agent. Just a regular cluster screwup.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

On Point

Lee Camblin was very helpful in getting the information out to us so we could look at it. And if we had any questions about anything, he'd go over step by step on the information we didn't understand. I am glad that he could guide us in the right direction. He's a great asset for the vets

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Working with,,Ian Calder during our…

Working with,,Ian Calder during our home buying process was absolutely amazing, We were truly blessed to work with someone so kind and passionate about helping people.
Thanks,Ian Calder you're amazing.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Natalia was awesome. We were in a rush and started with a familiar lender (with all my previous inf0) and were having difficulties. Natalia made a pitch for Veterans First, ran the numbers and got us to closing in record time. Everything was explained well and correct when we went to sign at settlement. We also had a few laughs along the way.

We ended up with the best rate available and made a friend for life. We promised to look her up when we are on the West Coast.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Psinfree Homebuying Experience

As a veteran household, we needed a lender who truly understood the nuances of the VA loan process, and Danielle at Veterans First Mortgage delivered 100%. She provided expert guidance that allowed us to execute our home purchase with total confidence. Danielle is incredibly knowledgeable, always a step ahead of the process, and kept us informed every step of the way. She is a top-tier professional who provides personalized service and real results for military families. We couldn't be happier with the seamless experience she provided.

February 2, 2026
Unprompted review

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