Veterans First Mortgage Reviews 2,451

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, attentiveness, and extensive knowledge. Many appreciate the personalized approach, feeling valued as individuals rather than just a number. The communication is frequently described as excellent, with staff keeping clients well-informed and responding quickly to inquiries. However, some people were dissatisfied with the communication, mentioning unreturned calls and emails, and feeling that some agents were not knowledgeable or professional. A few other people also felt that certain agents were less helpful or did not fully address their concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism, knowledge, and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight excellent... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers appreciate the consistent communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Denitra Cosby has been an absolute pleasure. She consistently makes me feel like a person—not just a number—which is something that really sets her apart in this industry. I trust her com... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I would like to thank Heather Lewis who…

I would like to thank Heather Lewis who acted as our loan officer, for her patience and professionalism throughout the loan process.
Thank you Heather for walking us through the entire process. I would recommend you to anyone that may ask me where to apply for a home loan.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Company operates very underhandedly

Company operates very underhandedly, agents like Adam I'm not very knowledgeable and supervisors when informed of certain essential requests like Malissa, are more poised to argue... The lack of attention to detail especially as regards the best interests of the client was overlooked by Adam the agency does not seem to be run very well.. I am, Adam, Malissa, lot's of malingering, in relation to what you would expect for an agency you seem to have a low regard for ethical behavior.

October 29, 2025
Unprompted review
Veterans First Mortgage logo

Reply from Veterans First Mortgage

Dear Mark, Thank you for taking the time to provide your feedback. We are committed to providing our clients with exceptional service. If you feel you did not receive that level of treatment, we would like to understand why. We will also begin an internal review of this issue. As soon as we have more information, we will contact you directly to address these concerns. Sincerely, Veterans First Mortgage

Rated 5 out of 5 stars

Wintrust Mortgage and Veterans First

Mario Hernandez (loan officer) and Tara Metcalf (loan processer) were both extremely professional and proficient in guiding me through the refinance process. I had a very satisfying experience every step of the way. I recommend Wintrust Mortgage aka Veterans First for all your mortgage needs.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

These guys are the best


These guys are the best! Getting guided through the whole process made it easy. if you’re a vet and looking to buy a home, these are the folks to work with.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Veteran's First and Denitra are fantastic!

I got involved with Veteran's First while I was looking to buy my first home. The process ended up being very delayed due to a series of renovations that were taking place, but Denitra stayed patient over the months, and she was pleasant and professional in every conversation we had. As soon as the renovations were complete and the property went on market, I found a realtor, and they immediately went to work together. After that, the process moved very fast, even with my chaotic work schedule that involves extensive travel. Despite the inefficiencies on my end, as well as my prior lack of homebuying experience, Denitra was available and patient while thoroughly explaining every step of this process, and I'm thankful for her correspondence.
I would certainly recommend Veteran's First to any of my family and friends that may be looking to purchase a property.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Very personable

Very personable and
Informed agent. Chris made
me feel comfortable. He was very patient and understanding. He made the process so easy. Thank you Carol

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Hi our experience with Denitra Cosby…

Hi our experience with Denitra Cosby and Megan Hinkle was amazing we love those ladies they are great at what they do and could have never done it with out them we are first time home buyers thanks to them would highly recommend them and most of all thank you Denitra Cosby for your patience and great attitude 4 long years it took she told us what to do to get there and so here we are thank you from the bottom of our hearts

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Lee Camblin, A person made for this profession

Lee Camblin, first, thank you for all you did to make me feel that I had a great person helping me. Your professionalism is outstanding. Any questions or concerns that I wasn't sure of, you provided me with quality, complete answers that assured me this person knows what they're doing. Lee, thank you from the bottom of my heart for being a person like you. Thanks again, will never forget you.

September 29, 2025
Unprompted review

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