VetRxDirect Pet Pharmacy Reviews 3,129

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

DEMOLITION- I work in the demolition field and it's time for serious demolition. This company's a absolute shyster rip-off. Beware! I signed up online and went to order tacrolimus 1% ointment thinki... See more

Rated 1 out of 5 stars

Horrible customer service—buy from your veterinarian and promote small business. Ordered Percortan-V to the tune of $180 and it expires in 6months! With the dosage my pet is on, that vial lasts a... See more

Company replied

Rated 1 out of 5 stars

Ordered an ear ointment for my dog which had an expiration of only 6 months; We were planning on reusing this product as our dog gets recurrent ear infections (thus we ordered a larger 30 gram size).... See more

Rated 1 out of 5 stars

I made an order a week ago for my cat, and when I check online for my order status it tells me "Waiting for veterinary approval". When I call customer service I get a message saying that I called duri... See more

Company replied

Company details

  1. Veterinarian
  2. Pharmacy

Written by the company

VetRxDirect.Pharmacy is a fully licensed and accredited online pet pharmacy specializing in fast delivery of medications and premium veterinary supplements for dogs and cats. Use our online pet pharmacy to select the best medications and supplements based on the recommendations of your pet's veterinarian and VetRxDirect will take it from there.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

When I was having trouble getting my…

When I was having trouble getting my cat's needles for hydration, he has renal disease, and there was a mix-up between the Vet and the pharmacy, VetRxDirect realized how distressed I was to get the needles soon for our cat Charlie so he wouldn't suffer, they called the Vet and got it straightened out. I am so grateful to them for taking that extra step.

August 20, 2018
Unprompted review
Rated 5 out of 5 stars

Thank you for your excellent customer…

Thank you for your excellent customer service and care:)
I always appreciate the quick delivery and prompt correspondence. The personal signature and the dog treat you always enclose makes me feel like the company really does care about our pet Mossy. Its the only online pet service I use and recommend.

August 13, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing immune supplements

My rescue Himalayan is prone to upper respiratory infections. At one point he was so ill, it was scary. I had never seen such a serious URI.

I ordered Enisyl-F (L-Lysine), Amino B Plex and Liquid Immuno. He gets them every day, loves the taste, and his immune system has gotten so strong, I'm thrilled. He's now happy and healthy as can be. What more can a pet owner ask for?

July 5, 2018
Unprompted review
Rated 5 out of 5 stars

I’m dealing with two kitties on prozac…

I’m dealing with two kitties on prozac and they are a full time job. My vet had me order their meds through VetRxDirect. I had some issues filling in the info and delayed the order. ALL MY FAULT! I was getting close to running out of their meds so I called and spoke to Gabby. She not only helped untangle what I had done but made sure the order went out almost immediately! I received the meds in time for their next dose.
Thank you Gabby and my thanks to all your fellow workers for expediting the order.
Carol Chesick

June 29, 2018
Unprompted review
Rated 5 out of 5 stars

Very good prices and excellent customer…

Very good prices and excellent customer service; have always been prompt and efficient to resolve any questions or issues with refills. When I contacted them after realizing we would run out of arthritis medication sooner than order would arrive they kindly upgraded shipping for free! I highly recommend this pharmacy!

June 29, 2018
Unprompted review
Rated 5 out of 5 stars

VetRxDirect is the best company I have…

VetRxDirect is the best company I have ever used for my fur babies. They are very quick to respond to questions and very quick to process and ship orders. Unlike some large corporations who only care about corporate profits, VetRxDirect cares me and my pets, how refreshing. Thank you to everyone who works so hard, I appreciate it.

May 18, 2018
Unprompted review
Rated 5 out of 5 stars

VetRxDirect was great with my order

VetRxDirect was great with my order!
As a first time customer I had a few questions before I purchased and a representative was back with answers for me promptly even though it was after office hours.
My requested item was in stock and when I overpaid for mailing (my mistake) a representative alerted me and credited my bill.
My item arrived so speedily, and well packaged, I was amazed!
I am certainly now going to be a repeat customer.
Thank you, VetRxDirect.

May 14, 2018
Unprompted review
Rated 2 out of 5 stars

I had a cat was diagnosed…

I had a cat was diagnosed hyperthyroidism so I got the transdermal cream from them, each time it was different, something was not right with the dosage she would get sick and her symptoms would come back after using this a year I wised up and found a local compound pharmacy and in two months she hasn't been sick once so I know it was the cream they were sending, also they would never send in the right package for the cream it cannot be too hot or too cold or it's ruined several packages were ruined.

May 5, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent prices, outstanding customer service.. always a fast and helpful response.

April 24, 2018
Unprompted review
Rated 5 out of 5 stars

Impressive Experience!

I was very impressed with the entire experience I had with VetRxDirect. They had difficulty getting a prescription from my vet but were persistent and got the job done. The bottle of eye drops I needed for my dog cost me $20 at my vet (and her prices are the cheapest in the Dallas area) and thru this company they were $7. A huge saving! Even with shipping, I paid less for 2 bottles of eye drops than I would have for one bottle at my vets! WOW! Delivery was quick and I am one happy customer. Keep up the good work VetRxDirect! I will be using your company in the future!

April 23, 2018
Unprompted review
Rated 5 out of 5 stars

I used to pay $160 a month for my dogs…

I used to pay $160 a month for my dogs medication until I found this site. I now get two months worth of medication for less than what I used to pay for a months. They kept in contact with me about my orders if the vet wouldn't send the ok, and are very friendly. I definitely recommend this site for your pets needs!

April 20, 2018
Unprompted review
Rated 5 out of 5 stars

VetRxDirect worked with me and my vet…

VetRxDirect worked with me and my vet to make a timely and cost-saving substitution on a prescribed maintenance med for my 13 y/o male yellow Lab. The dog and I appreciate VetRxDirect's prompt, courteous, helpful handling of this matter, just the latest in an always smooth order process with VetRxDirect. Woof! Thank you.

April 19, 2018
Unprompted review
Rated 5 out of 5 stars

My oldest dog has epilepsy and we get…

My oldest dog has epilepsy and we get his prescription medication (Zonisamide) from VetRx. Customer service is excellent and I can always count on VetRx to get his medication to me within a few days after I order it. They check with the neurologist vet when he needs refills. Te price is better than any of the local pharmacies.

We've been getting his meds here for over a year and we've never experienced any problems.

April 19, 2018
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Their vet database is incorrect and, instead of picking up the phone and calling me, they sent me email after email asking me to correct a problem... except I have the correct information - their database is wrong! Extremely poor customer service and glitchy website.

April 17, 2018
Unprompted review
VetRxDirect Pet Pharmacy logo

Reply from VetRxDirect Pet Pharmacy

Our vet database is built by customers, and it has been building for over ten years. There are, for example, vets listed at clinics that they no longer work for. However, these entries are linked to filed prescription information for other dogs and cats, and we cannot remove them. There are also many clinics with multiple locations. We rely on our customers to know and check the vet name, the clinic name, and the clinic address when they place their order. If a customer makes a mistake in selecting their veterinarian or clinic, we send them an email requesting that they update their account to the correct vet and asking that they let us know when that has been done so we can update the order and request a prescription from the appropriate clinic.

If a customer emails us their vet information, we will ask them again to update their clinic on their own. We can correct veterinarian information on a customer's behalf, but we have to enter his or her account to do so. We prefer not to do this for payment security reasons. Still, if a customer lets us know that they are unable to update the vet after trying to do so, our pharmacy technicians will enter the account to assist them.

We know that customers do not always find it easy to select their vet, clinic, and clinic location in our database due to some of these older entries, and we are and have been working on how to make this process easier. This takes time, though, and we still need customers to help us as much as they can to check that the information is correct and let us know exactly what is going wrong if we communicate to them that the clinic in the order may be incorrect. We know that this can be inconvenient for customers, and can increase the time it takes to get a prescription. We really do care about the pets we send medications to, and we are always sorry when there is a delay.

Rated 1 out of 5 stars

Stay away from this company!

Stay away from this company!! Unethical, sent me HOT chemo medicine $@32/pill. Didn’t use enough ice to ship to me. Then sent HOT probiotics and I live in the tropics. Not enough ice and I paid for shipping. Poor business practices and don’t trust these liars with your $$$. I hope they go out of business soon. Find another place that is professional. They are pathetic.

April 17, 2018
Unprompted review

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