Vets Now - Hospital Glasgow Reviews 

381
TrustScore 4.5 out of 5

4.6

123-145 North Street, G3 7DA Glasgow, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Staff were very informative and friendly, our consultation was with Carmen and Jenny who both informed us in great detail everything we needed to know whilst also showing empathy. I now understand my... See more

Rated 3 out of 5 stars

A good service once I managed to be seen. The vet was clearly knowledgeable and supportive, but a 6 hour wait to be seen by a vet caused no end of anxiety to my pet who was in a basket- this is my... See more

Rated 5 out of 5 stars

Staff here are so nice! The waiting area for cats is separate from dogs (which is great as my girl likes her own space), and the specialist team we see are so attentive to my cats needs. When required... See more

Company replied

Rated 5 out of 5 stars

Vets now were fantastic. They kept us updated and informed right throughout as our 6 month old retriever puppy had to undergo major surgery. They treated our boy Sonny with great holistic and kind a... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - Hospital Glasgow

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • 123-145 North Street, G3 7DA, Glasgow, United Kingdom

  • 0141 328 7513

4.6

Excellent

TrustScore 4.5 out of 5

381 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(381)

1,888 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TPLO surgery and good success so far.

Fantastic with our wee dog who had TPLO surgery. Highly recommend the fixed price option. Hefty but worth it.

February 21, 2026
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hi Annemarie, thank you for your positive feedback. We're so pleased to hear we could help your dog, and hope they are recovering well. Have a lovely day.

Rated 5 out of 5 stars

The vets were really good and I knew…

The vets were really good and I knew ted was in safe hands

January 16, 2026
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hi Tracy, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Ted. Have a great day.

Rated 5 out of 5 stars

I wasn't there for long was just to…

I wasn't there for long was just to drop off and collect my dog but the staff I met were great. Between them and the vets at PDSA they made sure my boy came back to us when everything was against him!!

February 16, 2026
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hi Laura, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Top class vet and staff always puts…

Top class vet and staff always puts dogs first

February 14, 2026
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hi Linda, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Seen within an hour of phoning…

Seen within an hour of phoning excellent staff

February 8, 2026
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hi Pauline, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Excellent treatment

Very well looked after and reassured by all the vet’s advice.

January 27, 2026
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hi Kath, thank you for your positive feedback. We're glad we could look after you and your pet. Have a lovely day!

Rated 5 out of 5 stars

Toby's hospital stay

I cannot thank the team at Vets Now who took care of Toby while he was unwell. They carried out a thorough investigation and I am so glad Toby as returned to his usual self. They also kept me up to date with all the procedures they carried out and kept in contact with me throughout his stay in hospital

December 12, 2025
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hi there, we’re delighted to hear your feedback, so thank you for taking the time to leave us a review. It was a pleasure to help Toby and we're so glad to hear he's back to his usual self. Have a lovely day.

Rated 1 out of 5 stars

we attended with our dog

we attended with our dog, where charged a £35 admin fee for our insurers to contact them in order to get the bill details as the refused to give us a bill, this illegal and a bill must be given for anything that is paid for, but they refused, a clever way of making extra money

January 24, 2026
Unprompted review
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hi Will, the veterinary surgeon is making a professional declaration that, to the best of their knowledge and belief, all information provided on the form is true and complete and that the fees charged are no more than the fees they would normally charge their clients. Completion of the form is more than an act of administration, rather a professional statement, similar to a doctor’s letter for example, which would be required to verify information given to an insurance company. As such, completion of the form attracts a fee.

If you would like to discuss this further then please email customersupport@vets-now.com with the details

Rated 5 out of 5 stars

Happy with care recieved at emergency vet

My pet took ill late in the evening, from first contact on the phone, staff were polite, kind and considerate. My pet was seen promptly and well taken care of. We were kept informed throughout and they even organised for him to see a specialist elsewhere

December 23, 2025
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Good morning Gill, we appreciate you taking the time to leave us such positive feedback. We're so glad your pet was well taken care of, and that our team at Vets Now Hospital Glasgow were kind and helpful during a stressful time.

Rated 5 out of 5 stars

Exceptional service and care cant thank…

Exceptional service and care cant thank you enough for saving my wee Frankie's life.

January 20, 2026
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

We are so glad we could help Frankie Thank you for your kind words; we appreciate your positive feedback and are grateful for your trust in our team at Vets Now Hospital Glasgow.

Rated 5 out of 5 stars

Woman was very helpful

Woman was very helpful
Eased our fears re our cat
Seen quickly

January 10, 2026
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Good afternoon Roddy, we're happy to hear that we eased your concerns about your cat and that you were seen quickly. Thank you for your feedback.

Rated 5 out of 5 stars

Excellent and Professional Service …

My son and I have visited Glasgow Branch 3 times since 01 January 26 with my 11.5 year old Lhasa Apso, Darcy. Harriet the 1st vet seen was concerned about the pressure in Darcy’s right eye, when it got worse the next day Harriet told me that she had already booked Darcy an appointment with Ophthalmologist. Darcy was operated on that afternoon, her eye ruptured on the operating table! So grateful for Harriet booking that urgent appointment! I dread to think about what could have happened! All of the staff were amazing with Darcy.
I wouldn’t recommend anywhere else for an emergency- they were so good last year with Darcy’s brother too! Elderly pets need a lot more care and attention! Vets Now Glasgow certainly do that!

January 1, 2026
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hi Lesley, thanks for your review. We're glad we were there for you and Darcy when you needed us the most. Take care.

Rated 5 out of 5 stars

Everyone was kind

Everyone was kind, professional and caring towards my cat. The clinic is really well organised and clean. It was clear the veterinary team was knowledgeable and experienced. Definitely inspires confidence.

December 28, 2025
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hi Helen, we appreciate your kind words and are so glad that your cat received compassionate care from our knowledgeable team in our Vets Now Hospital Glasgow

Rated 5 out of 5 stars

Fantastic staff so friendly and very…

Fantastic staff so friendly and very quick service. My dog ate a mince pie and had to be induced into vomiting the whole service was very efficient and my dog was back to his usual self in no time. So grateful

December 28, 2025
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Gail, first of all, we're so glad we could help your dog. It's wonderful to know our efficient service at Vets Now Hospital Glasgow made such a positive difference and that your dog quickly recovered. Thank you for your kind words.

Rated 5 out of 5 stars

Thank you …

Thank you for looking after Hudson from reception to post op i couldn't be happier with.the care and attention

December 22, 2025
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hi Marc, we're happy to hear that you were pleased with the care and attention given to Hudson during your visit to Vets Now Hospital Glasgow. Thank you for your feedback

Rated 5 out of 5 stars

Exceptional care

We recently were referred to Vets Now -Hospital for our dog who had dislocated her hip and unfortunately it wouldn't stay in place . William the Vet was exceptional , he told us exactly what he was going to do , went over everything with us , was open to any questions , was very knowledgeable with all aspects of the surgery , kept us informed of how our family member was doing and clearly and precisely went over the recovery with us . We at all points had no reservations about leaving Sandy in his care we felt more than comfortable leaving Sandy in his capable hands
Would highly recommend .

December 15, 2025
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hello Wendy, we’re delighted to hear your feedback and hope Sandy is now on the mend. We’ll make sure to pass this onto William for you, thank you for taking the time to recognise their care. We hope you have a great day.

Rated 5 out of 5 stars

The Staff couldn’t have been more…

The Staff couldn’t have been more helpful. Needed an emergency prescription and was on my way within minutes.
Thank you!

December 17, 2025
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Hi Paul, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

These people saw my dog quickly in an…

These people saw my dog quickly in an emergencey situation. We were treat with kindness and given the facts of dogs condition with sugarcoating and i appreciated that so much

December 9, 2025
Vets Now - Hospital Glasgow logo

Reply from Vets Now - Hospital Glasgow

Good morning Maggie, we're happy we could assist your dog during the emergency. It means a lot to us that you appreciated our direct and compassionate approach to your dog's condition.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look